Sony xperia z3 compact proximity sensor doesn't work while calling...

Hello there, I have an issue, when I make call my prox, sensor doesn't seem to be functioning... The sensor it self works just fine, I checked them via internal check + few external apps.I already reseted my phone to factory settings. Ps: Yeah I have tempering glass screen, but that shouldn't be an issue because like I said with the testing app the sensor worked just fine ( tested with my finger and ear, worked fine)...  Regards

Hi, I have the same problem, proximity sensor not working. My phone is in mint condition, not even scratches. This happened just after the latest update, every time I get a call the screen won't turn off. I followed the repair instructions using the PC Companion Software, I errased all the data and restored the phone. I still have the same problem, I tried Safe Mode and the problem remains. I emailed support and they said I can't go back to the previous software version that actually worked just fine. Is very frustrating to run out of options on a "High End" product from sony. I used to love this phone and even convinced some friends to buy it. Now every time I need to make a call I just want to throw it against the wall. Device model: D5833Software version: 5.1.1Build Number: 23.4.A.0.546 Hope I can get some support here! 

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