Sophos stopped working message, greyed out icon and On-Access Scanning disabled
Hi, I've started to get an error message from Sophos saying that Sophos has stopped working, the icon in the menu bar is greyed out and the On-Access Scanner is diasbled. I've opened preferences to turn the scanner back on but just get "stopping". I've uninstalled Sophos and re-installed as this issue has occured a number of times. OSX 10.10.4 and SAV 9.2.7
Hi DJJD,
Sorry, I started a reply yesterday but I just noticed now I didn't actually post it.
The first thing I wonder is, have you tried uninstalling and reinstalling? It sounds like your install is pretty broken, so that will likely be your fastest fix. To do that, follow the steps below:
1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts)
2. Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus
3. Restart your Mac 4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r)
5. Follow the on-screen prompts until the install is complete
Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!
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I´ve opened a support ticket and provided Adobe with screenshots of the working and not-working states... maybe they can fix this with an update!
This are my system specs for the tested machines:
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ASUSP6T7 WS Supercomputer
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Maybe this threat helps .... ;-)I did heavy testing the last days including systems at my home and at a friends office.
In fact, I can´t tell, what´s causing this, but it seems to depent on a certain type of installation. But first the tested systems:
nVidia GTX480 SLI, Win 7 x64, CS5.5 - working
nVidia GTX580 Win7, CS5 - working
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After trying this with the GTX580 with this results: CS4 working, CS5 working, CS5.5 not working - I today started PS 12.1 for working and saw that tiny shadow below the document - WITH the brush panel open!!
Checked it and now its working proper. I have no clue what has changed over night but it did it...
My primary WS with the Quadro card still refuses to actived OpenGL with the opend brush-panel, no matter what I try.... maybe I gonna deinstall that CS4 to 5.5 mess and get me another license for the full CS5.5 instead of the update from the update... -
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Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
See also:
*http://kb.mozillazine.org/Browser_will_not_start_up
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tt2 -
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The usual troubleshooting steps are, also remember to test it after every step:
1. Restart
2. Reset
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4. Restore as new.
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This path, Control Panel > Review your Computer's Status > Maintenance > View Reliability History, helped me understand better. What I can not see in the screen shot is what the error message says.
Can you type out the information related to the HP printer errors. If they are not all the same maybe you could tell me a few of them.
I am curious as to what it says under Source, Summary, and Action.
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Have you tried clicking on Check for solutions to all problems at the bottom of the reliability history? If so what happens, if not can you please try and let me know what happens?
Thanks, looking forward to hearing from you again.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
After 10.9.4 Update: Mail Messages Grey Out Upon Deleting-Don't Move to Trash?
Hello,
After 10.9.4 Update/MacBook Pro with Retina display: Mail Messages Grey Out Upon Deleting-Don't Move to Trash? I believe I must join those who are having trouble with mail after this latest update. Deleted messages just turn a light grey in the message panel and don't move to trash until after I quit and restart mail. I have also experienced the screen "Freezing" ... no spinning beach ball, just the pointer frozen. This has happened only when I use mail and requires a "hard" re-start to correct. Is this a "feature" of the update, or is it a problem? Thanks!Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Back up all data.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):
sudo find ~ $TMPDIR.. -exec chflags nouchg,nouappnd,noschg,nosappnd {} + -exec chown $UID {} + -exec chmod +rw {} + -exec chmod -N {} + -type d -exec chmod +x {} + 2>&-
This time you'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
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res
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
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Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button
Select
▹ Restart
from the menu bar.
Quit Mail and empty the Trash. If you still can't, log out or restart the computer.
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