Sorry, a serious error has occurred...(Premiere Elements 7)

I am having a problem with Premiere Elements 7. It was installed in January of this year and worked fine then. I didn't do any video editing for a few months and came back to it recently. Now I am having a problem opening old Version 7 projects and creating new projects. The program stalls with the error "Sorry, a serious error has occurred that requires....". I have been reading forum discussions about this error and have tried the suggested fixes but nothing so far has resolved the problem. I have checked for upgrades on all drivers and upgraded those that needed it. Quicktime is uptodate. My Device Manager shows no driver problems. I have run Disk Cleanup and removed all files that it found. I have recreated Preferences, Styles and the Plug-In Cache. I have done a Repair & Reinstall of PE7.
I am running Windows 7 64 bit. I have an Intel quad core processor with 8 GB of ram with NVIDIA GeForce 8800 GTX. My OS drive has 126 GB of free space. My video drive has 325 GB free space. My drives are defragmented weekly and show no fragmentation. My system checks for Windows Updates daily and installs them automatically.
Any help in solving this problem would be much appreciated.

In response to Bill Hunt, I am posting screen captures of processes running on my computer.
Please note that PE4 has always and continues to work fine on my computer with no problems opening or creating projects. My problem concerns PE7. By the way, I also have the same problem with PE8 only with PE8, it stalls when opening or creating a project and leaves a blank workspace instead of the "Sorry" error message.

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Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

"Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attemp

I have been getting this message just a few nights ago after working on a project. Premiere was working at first for a few days but then this happened. Now everytime I try to activate the program it displays "Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attempt to save your current project".
I have tried uninstalling and reinstalling premiere 3.0 but that didn't help. WILL SOMEONE PLEASE HELP ME HERE!!!!!!!!!!!!!!
My computer is a Dell Dimension Desktop running on Windows XP with 256 MB of RAM

There are a couple of similar threads, so I will post my solution to you also. This worked when I had the same problem.
I have found a couple of steps for a solutions that worked for the "encountered serious error" message when attempting to share the project to disk or computer file. Here was my solution that worked.
1. I already compiled a project that took me 2 months and used video, photo, music. I added a new video track 'before' the other tracks and inserted a black jpg image, stretch it the entire timeline and make the opacity 0%. This covers any unseen 'gaps' in the project and won't interfere or cover anything else in the project.
2. Go to file - project archiver - copy project to a new folder away from the current folder (this will include a copy of all media used in the timeline of the project - trust me it's worth the duplication!).
3. Go to preferences - clear your media cache. Close the program.
4. Hold down the left ctrl + shift and then click on the Premiere program icon. Keep holding the ctrl + shift until the welcome screen for Premiere appears.
5. Open the new *.prel project you had saved in the new folder in step 2.
6. Go to share and make your disk or computer file.
After trying all the recommendations of the various posts, this is what I found that worked (I didn't find step 2 in a post but was just trying to back up the work I did and found that it created a new *.prel file!). For some reason, when previously trying to share the project with the original *.Prel file, it didn't like having all the media in different folders from the project, even if they were a in a sub-folder within the project folder. It wanted all the media in the SAME FOLDER as the project.
I just now have a new error that I can't find the solution for in support or the forum yet. But that's another post.
I hope this helps someone else!

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Premiere Elements 7, Sorry, a serious error has occurred that requires Adobe Premiere Elements to..

Hi, my software just recently started giving me the folowing error and it does not work (start):
Sorry, a serious error has occured that requires Adone Premiere Elements to shut down. We will attempt to save your current project.
I had tried everything, even uninstalling and reinstalling the program and still it does not work. Does anybody have this issue?
Do you know how to fix it?

I found the root casue of the problem. I just turn OFF the McAfee antivirun software and the Premiere Elements 7 works now.
I realized that McAfee updated the version on April 20 and i think this version has a problem with the Adobe Premiere Elements programm.

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!

JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

Sorry, a serious error has occured... can't read Premiere 2.0 archived project

I am in the process of upgrading from Premiere Elements 2.0 to Premiere Elements 7, and also from Windows XP to Windows 7. I have XP on one hard drive, and Windows 7 on another. I've installed Premiere Elements 7 on the Windows 7 disk.
When I create a new project on PE 7, everything works OK. When I try to read anything that I created in PE 2, I get the following...
"Sorry, a serious error has occured that requires Adove Premiere Elements to shut down. We will attempt to save your current project."
In PE 2, I archived a project onto the hard drive Windows 7 hard drive, in 'my videos' folder, but even that causes me to get the above error.
Does anyone have any suggestions that I could try?
Thanks in advance,
Ron

You could export to DV-AVI and then read it in to PRE7 (but this will embed any transitions or effects into the import file).
Cheers,
Neale
Insanity is hereditary, you get it from your children

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Very Common Premiere Error?? "Sorry, a serious error has occurred that..."

"Sorry, a serious error has occurred that requires Premiere to be shut down. We will attempt to save your current project"
Yep, that one. I get it every time I open up Premiere. The error box reappears after a couple of seconds, then it keeps reappearing and stacking up until I close the program.
I've done the most recent updates (Vista and Adobe), and spent hours on the net reading and trying different solutions. To no avail.
I think this is a pretty common error, no? But from everything I've read, people get the error using PR mid-program. For me, I can't even open the program. After Effects also starts (as a process in Task Manager), but runs in the background.
I updated MS Office 2007 (big update) and also my NVIDIA drivers (after I started getting this error).
You can read my recent problem that might help you understand a little bit more about this error on this thread.
Would upgrading to a Quadro GPU help at all?
My PC:
C2D E8400 o'cd @ 3.6GHz
8GB ram (DDR2 800)
1TB raid 0 (500GB internal as scratch disk)
2 512mb 9600GT's in SLi - should I upgrade?? NVIDIA Quadro?
Vista Ultimate 64-bit

Thanks, Jim.
So, (considering my unwillingness to wreck my current setup), would this possibly help my performance:
OS: (2) 500GB internal SATA's in RAID 0 (as is)
Scratch Disk: (1) 500GB internal SATA (sort-of as is)
Media files Disk: (1) 1TB non-'green' internal SATA (new purchase)
My main question is: What's the main difference between a Scratch Disk and a Media Files Disk?
For instance, I have a newly captured clip (let's call it footage.mpeg). And I have music.mp3 and lotsofpictures.jpg. So would I store all three of those files on my Media Files Disk, or on the Scratch Disk? The Scratch Disk was just for rendered files I thought (like when you're working on a project and previewing it?)? And so is Premiere reading from my Media Files Disk to play footage.mpeg and then using the Scratch Disk to bounce files back and forth? Sorry if I'm not making ANY sense.
Is my suggested setup a dumb idea (bad investment)?
PS - this may be another problem: my Scratch Disk (Hitachi internal 500GB SATA) is an OEM drive shipped as running on SATA I for 'backwards capability' for older mobos. So, I downloaded the firmware updater from Hitachi and the updater wasn't working (locking up after booting from CD). I figured it would be fine. Well, SATA I runs at a much slower speed than SATA II (the new standard). But I was transferring files to and from the drive and my OS RAID configuration and Vista was reporting over 30MB/s sustained write speed. Which by the way is not SATA II (also called SATA 3.0Gbit/s). I think this may be causing some of my performance issues. What do you think? Normally, SATA II should run at 300MB/s (so they claim) SATA 3.0Gbit/s specs

'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (Mac)

There is an error that says when I am open my project: 'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (mac)

This happens to me all the time too. When I attempt to reopen, it makes a "copy of" my project. This is frustrating and happiness often.

Sorry, a serious error has occured that requires adobe premiere pro to shut down

Every time I start premiere pro, i get this message
Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
I have no idea why this is happening because the program has been working fine for nearly 7 months.
My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
THank you

Head to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages

Adobe Premiere CC Trial Version "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down." PLEASE HELP!

Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
Thank you!

So, opening a new project works?

Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.

Every time I place a video into the sequence timeline, this error message pops up, "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." and then Premiere crashes.
I tried uninstalling all products and then reinstalling them, and the problem is still there.
What can I do to fix this?

@RoninEdits, Thanks for the response.
But yeah, I've tried both the Mercury Playback Engine GPU Acceleration AND Software Only and its the same issue with both.

Sorry a serious error has occured - adobe premiere cs 5.5

Hello
This message has appear when I edited on Adobe Premiere cs 5.5 -
I deleted a clip on timeline.
First time this has come, when I make a frame from videoclip. I make successfully a jpg frame, and when I want delete clip on timeline, from which I created this frame adobe hung up..
I think maybe hardisk is corrupt, or slow
I have two samsung hardisk's
HD103SI
my configuration
- ASUS P8Z68-V
- intel 2600K 3.4 GHz
- Corsair 16GB ( 4x4 GB ) / 1600 / Venegance
- hdd Samsung 1 TB i 1,5 TB.. and Seagate 400 GB
- nVidia GTX 570 / 1028 MB with Cuda
- BlackMagic Design - Intensity Pro
- universal card reader chieftec
- Blu-Ray LG BH10 LS30
- Windows 7 64 bit PRO OEM
- Adobe Premiere cs 5.5

I mean.. that first time was, when I make still frame from clip.
It happens again today from time to time - please read my text below.
I eject one hard disk nine days ago and I search error by Victoria program to HDD.. and he found few errors, a some bad sectors.
.. so one 1 TB disk left to video data, and system, and one 400 gb to final video data..
I make new format and clean install Windows 7 and Adobe Premiere..
9 days was with no error.. to this day..
Message Sorry a serious error has occured.. appears today again when I editing videoclip..
I search badsectors on second disk this 1 TB.. which left on computer.. I am coming to job now, so I check if any badsecors are now.
I think that I must buy new fast disk, those two hard disk I bring to shop to guaranty (I buy 1 year ago).
Sorry for my mistakes
This is log from Victoria HDD
13:11:23 : Starting Reading, LBA=0..1953525167, sequential access, timeout 10000ms
13:17:03 : Warning! Block start at 73000192 = 484 ms
13:17:05 : Warning! Block start at 73342464 = 516 ms
13:17:06 : Warning! Block start at 73344256 = 516 ms
13:31:10 : Warning! Block start at 245241344 = 485 ms
13:36:07 : Warning! Block start at 305681152 = 219 ms
13:55:18 : Warning! Block start at 529966336 = 218 ms
13:56:53 : Warning! Block start at 547991552 = 1125 ms
13:56:58 : Warning! Block start at 548703744 = 1000 ms
14:03:52 : Warning! Block start at 625803008 = 203 ms
14:36:55 : Warning! Block start at 988770304 = 500 ms
14:36:55 : Warning! Block start at 988770816 = 484 ms
14:36:56 : Warning! Block start at 988771840 = 453 ms
14:37:01 : Warning! Block start at 989610752 = 484 ms
14:48:07 : Warning! Block start at 1103695360 = 234 ms
15:15:06 : Warning! Block start at 1365950720 = 375 ms
15:17:14 : Warning! Block start at 1386163968 = 484 ms
15:17:21 : Warning! Block start at 1387191552 = 406 ms
15:17:22 : Warning! Block start at 1387198976 = 407 ms
15:17:22 : Warning! Block start at 1387201792 = 390 ms
15:19:34 : Warning! Block start at 1407164928 = 297 ms
15:58:41 : Warning! Block start at 1739997696 = 469 ms
15:58:51 : Warning! Block start at 1741284608 = 406 ms
15:58:52 : Warning! Block start at 1741294592 = 203 ms
15:58:52 : Warning! Block start at 1741295104 = 453 ms
This is time in miliseconds to access sectors hard disk.
Maybe this is fault why AP crashes.. or maybe not..
Message was edited by: Tomek Kaskow

Sorry, a serious error has occurred...(Premiere Elements 7)

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