"Sorry, an error has occurred... Installation may not be allowed by your administrator"

Question

Hello everyone.  I am getting the above message when trying to install Adobe AIR.  Here is more information on the issue:
1) I used to have it installed fine, but when I uninstalled it something must have broken because I cannot now reinstall.
2) I am running Windows 7.
Here is the output of the .airinstall.log file that is created when I try to install:
"Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Version of this installer: 1.5.3.9130
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
subinstaller: Installed Product GUID:  is same:false
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Installing c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
subinstaller: Rolling back install of c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Rollback due to error complete
subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
Failed during elevated install: error 0 1603
runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
begin quitting"
Here are things I have done to try to fix the problem, to no avail:
1) Uninstalled
2) Used Windows Installer Cleanup
3) Used a registry cleaner to remove all traces of Adobe AIR
4) Tried installing in safe mode
5) Installed with administrator privileges
6) Scoured the internet for advice
I think the problem may lie in a missing DLL or something, as when I uninstalled Adobe AIR last time it was a little messy and I think I may have removed a necessary DLL.  I can't imagine that this would really be a problem, though.
If anyone has advice, it would be VERY much appreciated.

Answer 1

Hi,
I'm sorry you've run into this problem. It appears you've attempted many of the approaches I would have taken, but I have a few more that you might want to try out.
The following messages may appear during installation or uninstallation of the AIR runtime:
"An error occurred while installing Adobe AIR. Installation may not be allowed by your Administrator. Please contact your administrator."
"An error occurred while uninstalling Adobe AIR. Uninstallation may not be allowed by your Administrator. Please contact your administrator."
To troubleshoot these issues, try performing the the following steps in this order:
The Logitech Video driver (LVPrcSrv.exe) is known to cause issues with the installation of the runtime. If the application is loaded, end the process by selecting it from the Windows Task Manager.
Verify that your windows has the latest latest Windows Service Packs and updates are installed on the system. These include updates for Windows Installer.
Windows Installer may be damaged or unregistered. The following Microsoft TechNote articles describe how to address:
Microsoft Knowledge Base: The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP
Microsoft Knowledge Base: Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: 'The Windows Installer service could not be accessed'
Microsoft Knowledge Base: 'The Windows Installer service could not be accessed' error message when you try to install Office
Microsoft for Windows Installer update/hotfix. There was an issue with Microsoft Windows Installer that affected AIR installations.http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F 9F4&displaylang=en
Hopefully this helps. Please let us know how it works out.
Chris