Sorry, an error occurred

Sorry, an error occurred
"This application cannot be installed because this installer
has been mis-configured. Please contact the application author for
assistance."
This error is throwing when, the application in updating
itself. Please help me in finding the solution.
Thanks,
Srikanth

Two things can cause this problem:
1. Version specified in the update() command differs from the
version in the updated file (you have to know to what version you
are updating before using the update() function)
2. The updated version and the installed version were signed
with different certificates (both files have to be signed using the
same certificate or you have to sign the new file with both the old
and new certicate using the migrate parameter)

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I keep getting:"Sorry, an error has occured."

I have Windows 7 (32 bit) installed on my Dell Laptop.
Here's the error I keep getting:
Market Samurai
Sorry, an error has occured.
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
A little bit of history
I bought the software last year and it worked perfectly fine. Then there was a new update for Market Samurai and it never worked since on this computer. I’ve tried it on other computers and it works fine.
Here’s the last support message I got from Market Samurai
“Hi Andre,
Unfortunately I don't have good news...
The developers cannot think of anything we haven't already tried, and they too are unable to find any information about this issue - it has us all stumped!
Do you have another computer you can install Market Samurai on? Or could you do a fresh install of Windows on your computer? I know it sounds drastic, but in cases like this the easiest (and sometimes only) solution is to try a fresh install of Windows.
If you want to continue to try debugging this issue, you can ask for help on the Adobe forums, as their support staff patrol the forums and answer questions that users may have: http://forums.adobe.com/community/air/installation
I wish I could be of more help but this is an issue that neither I, or anyone else at Noble Samurai, seem to have an answer for.
I'm sorry that I was unable to help you get it to install. I'm more than happy to keep working with you on this if you have any luck with Adobe support, but I'm all out of ideas as to where to go next.
Regards,
Tom"
Here’s the latest install log
[2012-07-23:19:18:12] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-23:19:18:12] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:12] No installed runtime detected
[2012-07-23:19:18:12] Invoking Application Installer for combined install
[2012-07-23:19:18:12] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:13] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-23:19:18:13] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR2240.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-23:19:18:13] No installed runtime detected
[2012-07-23:19:18:13] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla423E.tmp
[2012-07-23:19:18:25] Application signature verified
[2012-07-23:19:18:25] Unpackaging/validation complete
[2012-07-23:19:18:33] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla8D04.tmp
[2012-07-23:19:18:37] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-23:19:18:47] Application Installer end with exit code 7
[2012-07-23:19:18:47] Subprocess app installer failed (7)
[2012-07-23:19:18:47] Runtime Installer end with exit code 7
[2012-07-24:01:48:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:01:48:42] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] No installed runtime detected
[2012-07-24:01:48:42] Invoking Application Installer for combined install
[2012-07-24:01:48:42] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:01:48:42] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR9EB6.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:01:48:42] No installed runtime detected
[2012-07-24:01:48:43] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\flaC49E.tmp
[2012-07-24:01:48:53] Application signature verified
[2012-07-24:01:48:53] Unpackaging/validation complete
[2012-07-24:01:49:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla5E2.tmp
[2012-07-24:01:49:06] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:01:49:21] Application Installer end with exit code 7
[2012-07-24:01:49:21] Subprocess app installer failed (7)
[2012-07-24:01:49:21] Runtime Installer end with exit code 7
[2012-07-24:19:05:32] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:32] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:32] No installed runtime detected
[2012-07-24:19:05:32] Invoking Application Installer for combined install
[2012-07-24:19:05:33] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:33] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:33] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIRE367.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:33] No installed runtime detected
[2012-07-24:19:05:33] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla5C5.tmp
[2012-07-24:19:05:46] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:46] Commandline is: -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -x1 http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] No installed runtime detected
[2012-07-24:19:05:46] Invoking Application Installer for combined install
[2012-07-24:19:05:46] Launching subprocess with commandline C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:05:46] Commandline is: -runtime C:\Users\Andre\AppData\Local\Temp\AIR1282.tmp -playerVersion=11,3,300,265 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://download.marketsamurai.com/MarketSamurai.0.88.80.air -- "installed from web"
[2012-07-24:19:05:46] No installed runtime detected
[2012-07-24:19:05:48] Unpackaging http://download.marketsamurai.com/MarketSamurai.0.88.80.air to C:\Users\Andre\AppData\Local\Temp\fla3ECF.tmp
[2012-07-24:19:05:50] Application signature verified
[2012-07-24:19:05:50] Unpackaging/validation complete
[2012-07-24:19:05:59] Application signature verified
[2012-07-24:19:05:59] Unpackaging/validation complete
[2012-07-24:19:06:00] Cancel request received
[2012-07-24:19:06:01] Application Installer end with exit code 6
[2012-07-24:19:06:01] Subprocess app installer failed (6)
[2012-07-24:19:06:01] Cancel request received
[2012-07-24:19:06:01] Runtime Installer end with exit code 6
[2012-07-24:19:06:04] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C9B.tmp
[2012-07-24:19:06:11] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:06:17] Application Installer end with exit code 7
[2012-07-24:19:06:17] Subprocess app installer failed (7)
[2012-07-24:19:06:17] Runtime Installer end with exit code 7
[2012-07-24:19:08:42] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:08:42] Commandline is:
[2012-07-24:19:08:42] No installed runtime detected
[2012-07-24:19:08:45] Relaunching with elevation
[2012-07-24:19:08:45] Launching subprocess with commandline c:\users\andre\appdata\local\temp\airc991.tmp\adobe air installer.exe -ei
[2012-07-24:19:08:50] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:08:50] Commandline is: -stdio \\.\pipe\AIR_5896_0 -ei
[2012-07-24:19:08:50] No installed runtime detected
[2012-07-24:19:08:50] Starting silent runtime install. Installing runtime version 3.3.0.3670
[2012-07-24:19:08:51] Installing msi at c:\users\andre\appdata\local\temp\airc991.tmp\setup.msi with guid {65CB4C08-C47B-4A7E-A6A4-50C06ADA5FC6}
[2012-07-24:19:08:55] Runtime Installer end with exit code 0
[2012-07-24:19:08:55] Elevated install completed
[2012-07-24:19:08:59] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2012-07-24:19:08:59] Runtime Installer end with exit code 0
[2012-07-24:19:09:00] Runtime Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:09:00] Commandline is: -installupdatecheck
[2012-07-24:19:09:00] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:09:01] Performing pingback request
[2012-07-24:19:09:02] Pingback request completed with HTTP status 200
[2012-07-24:19:09:02] Starting runtime background update check
[2012-07-24:19:09:02] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update
[2012-07-24:19:09:02] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.3.0.3670/update to C:\Users\Andre\AppData\Roaming\Adobe\AIR\Updater\Background
[2012-07-24:19:09:02] Runtime update not available
[2012-07-24:19:09:02] Unpackaging cancelled
[2012-07-24:19:09:02] Runtime Installer end with exit code 0
[2012-07-24:19:09:12] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:09:12] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PKM51BZ0\DomainSamurai.0.03.08.air"
[2012-07-24:19:09:12] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:09:12] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Conte nt.IE5/PKM51BZ0/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\fla5C2E.tmp
[2012-07-24:19:09:16] Application signature verified
[2012-07-24:19:09:16] Unpackaging/validation complete
[2012-07-24:19:09:16] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'
[2012-07-24:19:09:20] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\fla7C4D.tmp
[2012-07-24:19:09:24] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:09:34] Application Installer end with exit code 7
[2012-07-24:19:12:49] Application Installer begin with version 3.3.0.3670 on Windows 7 x86
[2012-07-24:19:12:49] Commandline is: "C:\Users\Andre\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2LCMD54\DomainSamurai.0.03.08.air"
[2012-07-24:19:12:49] Installed runtime (3.3.0.3670) located at c:\Program Files\Common Files\Adobe AIR
[2012-07-24:19:12:50] Unpackaging file:///C:/Users/Andre/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Conte nt.IE5/T2LCMD54/DomainSamurai.0.03.08.air to C:\Users\Andre\AppData\Local\Temp\flaAF3D.tmp
[2012-07-24:19:12:56] Application signature verified
[2012-07-24:19:12:56] Unpackaging/validation complete
[2012-07-24:19:12:56] No app located for appID 'DomainSamurai' and pubID '6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1'
[2012-07-24:19:13:00] Converting unpackaged application to a native installation package in C:\Users\Andre\AppData\Local\Temp\flaD7D4.tmp
[2012-07-24:19:13:05] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2012-07-24:19:13:13] Application Installer end with exit code 7
Here’s some conversation with Market Samurai's support and steps of what I’ve done so far:
Ok, I just tried every step detailed in your e-mail below
"It appears there is a corrupt or damaged file that is preventing the install from happening.
First, uninstall both Market Samurai and Adobe AIR using the Control Panel's "Add/Remove Programs" area (in XP) or "Uninstall a Program" (Vista and Win7)
Then go to http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us to run "Microsoft Fix-It", which is designed to clean up problems which can get in the way of uninstalling and reinstalling software.
As an alternative, download and install "Revo Uninstaller" which is available on a free 30-day trial from http://www.revouninstaller.com/revo_uninstaller_free_download.html - this should help you remove any traces of Adobe AIR from your system which may be hanging around and blocking a proper reinstall.
Perform a search on your hard drive for all files that end in ".air" - delete these, as your computer may be caching the corrupt file, preventing you from downloading a new copy of the file (here's an illustration of how to find the Search feature http://goo.gl/q0inI on all versions of Windows)
Be sure to check that there are no AIR (files with the extension .air) in C:\Program Files\Common Files\ - delete any you find.
Download the Market Samurai AIR file again from your personalized download page linked below - use the link under option 2, Manual install - and try reinstalling again."
I did the advanced remove with the revo, uninstalled adobe air and market samurai, conducted a search on my pc for .air and made sure to delete everything, plus did a restart. And I still get the same error.
Here’s more steps that I’ve taken
"Hi Andre,
Let's check/try a couple of other things...
#1: Your user account may have restricted access on your computer.
The most common cause is that you are using a restricted access account on your computer - and the restrictions on your account are affecting the installation of Market Samurai.
You can find detailed instructions on checking and adjusting this here: http://goo.gl/L7sHB
After this, try installing Market Samurai again.
#2: The User Account Control (UAC) may be turned off
(this will affect only users with Windows Vista or Windows 7)
This can be checked by going to "Start" > "Control Panel" > "User Accounts". From there, open UAC and make sure it's enabled. (On Windows Vista it's a simple checkbox; on Windows 7, the slider can be set anywhere except the bottom-most setting)
More detailed instructions are available -
Windows Vista: http://windows.microsoft.com/en-AU/windows-vista/Turn-User-Account-Control-on-or-off
Windows 7: http://support.microsoft.com/kb/975787
Then retry the installation.
Let me know how it goes."
My reply
Negative sir, I've tried the steps above and still no success. My account is already operating as an administrator then I clicked on "change user account control settings" (I have windows 7) and changed the setting from default to "never notify and still no success.
I've changed the User Account Settings from Default to Always Notify me (which is the opposite of last time), tried reinstalling the software (market samurai) and I still get the same error. So I proceeded with the manual install of adobe air which was ok then I tried the new information that you've given me (for the other product) above and I get the same error. Oh yeah, and I've also tried running the "Fix it" from Windows and no success.
It seems that I can’t install any of the Market Samurai nor the Domain Name Samurai from this publisher. Yet I have the Livescibe Pen which is working fine.
Do you have any other solutions other than trying to reinstall windows?
Thanks, André

As you can see below, when I right click, I have no such option. In the User Account Settings, I'm operating as the "System Administrator".
Any other suggestions?

Error message trying to install Adobe Download Assistant (Sorry an Error has occured... certificate problem)

I am trying to download the free trial of Acrobat XI. I am using an iMac running Mac OSX 10.6.8. When I click on the Installer I have downloaded for Adobe Download Assistant, it gives me the following error message while trying to open/install the Download Assistant:s
Sorry, an error has occured.
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.
Can anybody help?

Lmslugo please move your current installation to the trash can, empty the trash, and reinstall. This should give you a new copy of the application with a current certificate.

Sorry, a serious error has occured that requires Adobe Premiere elements to shut down. We wil attempt to save your current project. This error occures when Im adding a .mov movie.

Hello everybody
I have a new laptop and when I want to add a .mov movie to Adobe premiere elements, this error occures. Im trying to solve this problem now for days but I dont know how to continue. Im working with Windows XP, Version 2002, T2250, 0.99 RAM and an old Premiere elements 2004 version.
On my old computer I was able to add this same .mov movies, but not on the new one.
I also tried to convert this .mov movies, but the quality was to bad...
Does anybody know this problem? Im appreciating every little advice and help.
Thanks a lot
Sabine

Sabine
Sorry for all the delays getting your thread moving forward. I suspect that it got lost in the daily thread traffic and Adobe's major updating of the forums.
Do your issues still exist. If they are the same as when you posted on May 8th, then
1. When you used HandBrake for the converslion of your .mov file, did you leave the Container = Mp4. And under Video Tab, did you set the Videc Codec = H.264 (x264)? All you needed to do at that point was dot the Constant for the frame rate and designate a frame rate and select the Start button and wait for the Queue Finished message in the progress bar at the bottom left of the HandBrake workspace.
2. What model iPhone is the video coming from? Your iPhone is probably giving you HD video (probably 1080p). So increasing the computer's installed RAM from 2.00 to 4 GB would be expected to help the overall workflow. Only if you have a 64 bit computer operating system, 8 GB installed would be even better. The 4 GB installed RAM is the maximum supported by a 32 bit computer operating system.
3. Specially for
The movie is stopping and jumping.
When you are playing back the Timeline content, are you looking at the "rendered Timeline"? Is there an red line over the content during that playback? If so, press the Enter key and wait for the render process to complete. This rendering process gives you the best possible preview of what you are seeing. The red line could be due to your editing the content, or it could be due to an incorrect selection of project settings. If you supply information about your video properties, we can suggest the best possible project settings. I do not recall seeing that you mentioned what version of Premiere Elements that you are using 1, 2, 3, 4 or other?
Please review the above and then let me know what supplemental information and/or clarification would help.
Thank you.
ATR

"Sorry, a serious error occured..."

I'm getting an error when I start Premiere Pro CS6. When I try to open a project or start a new project I get an error that says: "Sorry, a serious error occured that caused Premiere to shut down..." I'm working on a 2012 MacBook Pro with 8 gb ram. I don't even get as far as the main screen in Premiere. This started a few days ago after I put in my registration key (I had been using the trial version while I waited for my order to process). I have the same issue with Prelude. Let me know what additional information you may need to help me and thanks in advance.

What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
CS6
Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
Up to date
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
OSX 10.8.2
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
Can't get this far.
If you are getting error message(s), what is the full text of the error message(s)?
"Sorry, a serious error occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
What were you doing when the problem occurred?
This happens if I try to create a new project or open and existing project.
Has this ever worked before?
I have been able to create or open a project in the past.
What other software are you running?
I have Firefox open.
Do you have any third-party effects or codecs installed?
I also use Protools on this machine so I have many audio effects installed (too many to list). I also have FxFactory installed.
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
MacBook Pro 2.6 GHz Intel Core i7, 8 GB 1600 MHz DDR3 RAM. I'm using the internal HD. No third party.
Are you using Mercury Playback Engine GPU Acceleration?
I've tried to create projects with and without this running.
Does the problem only happen with your final output, with previews, or both?
Neither. Problem occurs when I try to open an existing project or create a new project.

Sorry an error has occured while installing Adobe AIR

I am using Window XP and login as administrator. I tried to install the Adobe AIR many times and still receive the same error. Can you please help me to install the Adobe AIR?
Sorry, an error has occured
An error occured while installing Adobe AIR. Installaion may not be allowed by your administrator. Please contact your administrator.

Thanks for your help but still I can't install Adobe AIR on my computer yet. I have downloaded the latest Adobe AIR again and installed again. I still have the same error below.
I tried to find the log file in this directory: Windows XP: C:\Documents and Settings\user name\Local Settings\Application Data\Adobe\AIR\logs but I do not find any log file for Adobe AIR.
I searched for this log file in all directories in my computer and still couldn't find any Adobe log. Please advise what should I do next?

"Sorry, an error has occurred... Installation may not be allowed by your administrator"

Hello everyone. I am getting the above message when trying to install Adobe AIR. Here is more information on the issue:
1) I used to have it installed fine, but when I uninstalled it something must have broken because I cannot now reinstall.
2) I am running Windows 7.
Here is the output of the .airinstall.log file that is created when I try to install:
"Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Version of this installer: 1.5.3.9130
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: uninstall scheduled for 1.0.4, 1.0.6, 1.0.5
subinstaller: Installed Product GUID: is same:false
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Installing c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
subinstaller: Rolling back install of c:\users\buta\appdata\local\temp\air68cc.tmp\setup.msi
subinstaller: Rollback due to error complete
subinstaller: error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
Failed during elevated install: error 0 1603
runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
begin quitting"
Here are things I have done to try to fix the problem, to no avail:
1) Uninstalled
2) Used Windows Installer Cleanup
3) Used a registry cleaner to remove all traces of Adobe AIR
4) Tried installing in safe mode
5) Installed with administrator privileges
6) Scoured the internet for advice
I think the problem may lie in a missing DLL or something, as when I uninstalled Adobe AIR last time it was a little messy and I think I may have removed a necessary DLL. I can't imagine that this would really be a problem, though.
If anyone has advice, it would be VERY much appreciated.

Hi,
I'm sorry you've run into this problem. It appears you've attempted many of the approaches I would have taken, but I have a few more that you might want to try out.
The following messages may appear during installation or uninstallation of the AIR runtime:
"An error occurred while installing Adobe AIR. Installation may not be allowed by your Administrator. Please contact your administrator."
"An error occurred while uninstalling Adobe AIR. Uninstallation may not be allowed by your Administrator. Please contact your administrator."
To troubleshoot these issues, try performing the the following steps in this order:
The Logitech Video driver (LVPrcSrv.exe) is known to cause issues with the installation of the runtime. If the application is loaded, end the process by selecting it from the Windows Task Manager.
Verify that your windows has the latest latest Windows Service Packs and updates are installed on the system. These include updates for Windows Installer.
Windows Installer may be damaged or unregistered. The following Microsoft TechNote articles describe how to address:
Microsoft Knowledge Base: The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP
Microsoft Knowledge Base: Error message when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: 'The Windows Installer service could not be accessed'
Microsoft Knowledge Base: 'The Windows Installer service could not be accessed' error message when you try to install Office
Microsoft for Windows Installer update/hotfix. There was an issue with Microsoft Windows Installer that affected AIR installations.http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F 9F4&displaylang=en
Hopefully this helps. Please let us know how it works out.
Chris

"Sorry, an error has occured. The application could not be installed because the AIR file is damaged

Hello-
I have an air application that is distributed via CDROM, the app is signed by a code signing certificate and timestamped. In mid-August when my certicate expired my users started calling stating that they couldn't install our product due to the following error: "Sorry, an error has occured. The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author." From my understanding a timestamped application is taken at a point in time when it's generated so why would it matter if the certificate was still valid? I have since replaced the certificate and will need to redistribute to my (thousands of) users however when I test it out using a future date and time the same error occurs. Any information to help resolve this would be grately appreciated.

my command:
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adl
application.xml
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adt
-certificate -cn HelloW
orld 1024-RSA certHelloWorld.pfx password
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>adt
-package -storetype pkc
s12 -keystore certHelloWorld.pfx HelloWorld.air
application.xml HelloWorld.html
password: password
C:\Users\HOME USE\Desktop\AIR Development\HelloWorld>
And here is another link to download my code
http://www.megaupload.com/?d=JS3X2IVC
Thank you.

I am getting this message: An error occurred while sending mail. The mail server responded: 5.3.4 Requested action not taken; To send your message, please sign into your account online first and solve a puzzle. (Sorry for the inconvenience--these puzzles

I am trying to send a message with an attachment, I get this message: An error occurred while sending mail. The mail server responded: 5.3.4 Requested action not taken; To send your message, please sign into your account online first and solve a puzzle. (Sorry for the inconvenience--these puzzles help us stop spammers.). Please check the message and try again.
== Today

Me too (with Thunderbird). EXCEPT it reads
Requested action not taken; This account is currently blocked from sending messages. If you don't think you've violated the Windows Live Terms of Use, please contact customer support...
Occasionally the mail "sends", but it is unpredictable. Tech Support at Qwest (for q.com under Windows Live) does not find a problem at their end.
More suspiciously, the same account accessed from my Mac does not seem to exhibit this problem. Have reloaded T'bird. Recurred again.

Cannot install LCCS Navigator AIR app - "Sorry, an error has occurred"

I am unable to install the LCCS "SDK Navigator Application" from the LCCS Developer portal. When I try to run the AIR installer, I get the following error message:
Sorry, an error has occurred.
This application cannot be installed because this installer has been misconfigured. Please contact the application author for assistance.
/Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Info.plist shows my AIR "CFBundleVersion" is "2.6.0.19140".

Hi Brian,
I did try to install LCCS Navigator AIR app on the version of AIR runtime you specified, and did not hit any issues.
Can you give us more details such as OS version, are you updating or installing the app. Also can you try a clean install too.
Thanks
Arun

Sorry, an error occurred

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