Sorry I do not understand I neeed to get started with elements 10 and so far no help received

I am trying to get started with Adobe elements 10 and selected organise so as to transfer my many files over
this I have been unable to do.
Being asked for ID name ( already registered) which mena scoming out of one page hunting in fact its all very frustrating.. HELP
Post message sorry how do I get help?????????

    Hi casheasy!
I sure don't want our first month with you to start off on the wrong foot! I'd be happy to review the charges on your first bill and make sure all is correct. I have followed you in the forums. Please accept my request and follow me back. Then, please send me a DM with your name and mobile number and I'll check it out for you!
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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