Sorry, we are having some temporary server issues. You can work off line if you plan to insert pictures from your computer

We have about 200 users that connect to three terminal servers. On the servers we have Office 2013 installed. Several users are stating that when they attempt to search for templates or insert Online Pictures, they are getting error messages of "Sorry,
we are having some temporary server issues. You can work off line if you plan to insert pictures from your computer"
Remember, they are connecting to a terminal server, all have roaming profiles, and for some users this works fine.
We've Googled the error message and found no help. A lot of responses was to reset the IE settings, which we've tried to no avail.
Also as a test, we took one of the users that was having the issue and deleted their profile. When they logged back on the server, the same problem occurred again.
We're currently at a loss as to why it works for some users and not others?
Any ideas out there?

You can refer to this link and find the possible solution which is to delete the offending registry key:
HKCU\Software\Microsoft\Office\15.0\Common\Internet\WebServiceCache\AllUsers\office15client.microsoft.com
http://angrytechnician.wordpress.com/2013/05/15/office-2013-error-sorry-we-are-having-some-temporary-server-issues/
There we can also find information about deploying logon script to all roaming profile users to resolve this issue.

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