"Sorry, we are unable to log you in" message when trying to purchase a product. Any help please?
I am trying to purchase (or even use a trial version at least) a product in extension manager and it gives me "Sorry we are unable to log you in" message no matter how many times I press "Log in" button.
Would appreciate any help please
Hi Alwaysadobe,
Glad to hear that you have solved the problem. We also got the help from Adobe Exchange team. They gave the steps below for this issue. If you have any other problems, please let us know. Thanks.
Xiaoyi
========================================================================================== ============================
If the user has already created a new AdobeID and tried to deleted file at the Application Support/Adobe/opm.db and it is still not working he should try this.
you could suggest that the user closes all applications and Repair Disk Permissions on OSX:
2. Open Disk Utility, located at /Applications/Utilities/Disk Utility
3. Select your startup disk on the left of the Disk Utility window
4. Select First Aid from the tabs
Click the "Repair Disk Permissions" button
It is always a good idea to run Repair Disk Permissions on OSX after an update, say from 10.8 to 10.8.x.
On Windows he can Run sfc /scannow In the command prompt.
1. Type sfc /scannow and hit Enter.
He could also try and disable any 3rd party firewall, antivirus programs. I hope this helps.
Similar Messages
-
Error: "Sorry, we are unable to log you in".
In the Adobe Exchange Panel of Photoshop Cs6 (MAC), whenever i try to download a extansion, or when i click in "my stuf", it says "Sorry, we are unable to log you in", and below there's a button "Sing in". Nothing happens when i click in this button.
Please, help me!Do you have a full verison of Photoshop or are you using a trial version? When you installed Photoshop, you should have been asked for a signin using your adobeID. Di this happen and were you able to sign in sucessfully.
Adobe Exchange using Adobe's Indentity Management System and tries to log you in using the same credentials as what you used to login to you Photoshop. That calls seems to be failing. Ideally when you click sign in, the Adobe Application Manager sign in screen should appear prompting you to sign in.
Are there any other setting on your system that could be conflicting? If you were part of any prerelease program and created an AdobeID using that Identity Management system, there might be a conflict.
Let us know a bit more of your setup and we can try to help you out here.
Thanks
Adobe Exchange team -
Sorry, we are unable to log you in. Please try again later
Hi there,
I see a few posts are online over the last year relating to this issue, but as far as I can see there are none that have a definitive answer - that's a bit shocking.
So I need to install the server behavior extension to DW CC and to do this I either need a direct download link for the extension (which there doesn't seem to be) or download it using Adobe Exchange.
However, as soon as I try to commence download or go to My Stuff in the DW Adobe Exchange panel, I get the infamous "Sorry, we are unable to log you in. Please try again later". It still didn't work later.
This is a fully registered version of DW CC, only recently installed. AdobeExchange V1.1.0
Please help.
Thanks,
MarkHi Mark,
Thanks for getting in touch. You're correct that this issue has affected others in the past, however the root cause has always differed on a case-by-case basis - hence why there hasn't been one definitive resolution on this issue.
So that we can work out what is going wrong in your particular case, could you please email me (fgregor at adobe dot com) with the following log file?
On Windows:
C:\Users\<username>\AppData\Roaming\Adobe\Exchange\adobeexchange.log
On Mac:
/Users/<UserName>/Library/Preferences/Adobe/Exchange/adobeexchange.log
We'll do our best to get to the bottom of this as quickly as we can.
Best wishes,
Fraser -
You are unable to log in to the user account at this time
I am facing this problem for some time now. Can anyone give some hints?
By the way. Excuse me for my English. I am not a native speaker.
I have a MacMini with Snow Leopard Server (10.6.7 since yesterday) wired to two iMacs (10.6.7), two PC's running Windows and a Time Capsule/Airport (7.5.2) which is wirelessly connected to a MacBook Air (10.6.7), iPad and iPhone.
The PC's use file sharing (SMB) which works fine.
The Server has some network accounts. Home dir is on the server.
At one iMac, I can log in to a network account. E-mail, iCal on Server, sync with iPad and iPhone. Works fine.
At the second iMac, I can NOT log in to any network account. Window shakes, saying "You are unable to log in to the user account at this time" and "Logging in to the account failed because an error occurred". In Terminal window, I can reach /Network/Servers/do.main.name/Users. Using the Finder, I can access all my files. If I shut down the first iMac, I can log in.
At my MacBook, I can not log in to my network account. In Terminal window, I can Not reach /Network/Servers/do.main.name/Users. I get "Users: Host is down". But using Finder, I have access to all my files. Shutting down both iMacs doesn't help. Airport settings see to be correct.
Where do I have to look. On the Server side? Using Server Admin and Workgroup Manager (from any client) I can not see anything strange. In WGM, multiple login for the network accounts is enabled. I even have Guest Access enabled for AFP (both in the sharepoint and in AFP settings).
Anyone?
Gr. BarendSolved.
see: http://discussions.apple.com/thread.jspa?messageID=13288063�
Gr. Barend -
You are unable to log in to the File Vault user account "myaccount "...
I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really!I know there are various posts already out there on remedies for recovering your data stored on a FileVault account when you receive the following message at the login screen; *"You are unable to log in to the File Vault user account "myaccount " at this time"*, but this genuinely worked for me despite AppleCare providing absolutely no assistance whatsoever. In fact, if I had followed their advise I'd be inconsolable right now having wiped my MacBook Pro and contemplating the prospect of rewriting my two essays due in 3 days time!
I, in a moment of shear stupidity, decided to move the sparsebundle file in my one and only account to trash. Thinking nothing of my foolish actions I shut down for the evening without a care in the world. The next day I started up my computer as usual, and as usual I was prompted at the login screen for my password. I entered the correct password, but was alarmed to see the message above flash before my eyes. Without boring you all with what I did over the weekend waiting for AppleCare to open again on Monday morning. Anyway, this post is specifically for people who have put the sparsebundle of their FileVault-enabled account in the trash (NOT anything else!) without emptying it, of course! The other prerequisite is that you must REMEMBER YOUR FILEVAULT ACCOUNT PASSWORD!
1. Firstly, you must insert *Disc 1 of the Mac OS X Install* discs.
2. Restart your computer holding down the letter S (make sure you are holding this down BEFORE the start up noise sounds)
3. Select the appropriate language and continue to the next screen (DO NOT go past the next screen, the WELCOME screen)
4. At the grey bar at the top, under Utilities, select *Reset Password*
5. Select the Administrator/Root account and proceed to change the password of this account to test
6. Confirm the password by reentering it and click Save
7. Restart your computer and at the login screen you should now be able to select an account named Other
8. The username for this account is root and the password is test (the password you entered earlier)
9. Using Finder, locate the Terminal utility, which can be found in *Applications --> Utilities*
10. Enter the following, ignoring the bold of course (pay attention to lower cases AND spaces!): *defaults write com.apple.finder AppleShowAllFiles TRUE*
11. Hit Enter
12. On the next line, enter: *killall Finder*
13. Hit Enter again
14. Type: exit on the next line and close Terminal
15. This has enabled the hidden files on your computer to be visible
16. You then need to locate the sparsebundle file in the trash of your usual account folder (it could be 501, so search for that too) whilst logged in to the administrator account
17. Once you have found it, click *Go to Folder* under Go in the grey bar and type /Users/
18. Create a *new folder* at this location with a new username
19. Move the sparsebundle from its present location to the folder you have just created
20. Click Get Info on the new folder, and at the very bottom click *Apply to enclosed items*
21. In *System Preferences --> Accounts*, create a new user with EXACTLY the same name as the folder you created (eg. Folder name = burtreynolds, new user = burtreynolds)
22. A window should appear if you have done the above correctly stating *A folder in Users folder already has same name, would you like to use it?*
22. Click OK
23. Click *Show All* at the top of the Accounts window
24. Restart your system and log in to the new account you have created
25. The sparsebundle should now be visible
26. Double-click on the sparsebundle, it will prompt you to enter a password
27. Enter the password of your former account (if you have genuinely forgotten this password, I honestly can't help any further at this point)
28. If the password is correct, the sparsebundle will automatically mount and you will have access to all the files
29. NEVER EVER USE FILEVAULT AGAIN AND BACK UP ALL DATA YOU DON'T WANT TO LOSE!!!
The above worked for me, and to say I'm mildly annoyed with AppleCare is, well, putting it mildly really! -
Hello everyone. This is my first post and alas it has to be about firevault error.
I recently bought my new macbook pro and i used the migration assistant to transfer all my data from my old macbook which runs on leopard.
Everything seems fine until I try to log in. I use the correct passwords and I get the "You are unable to log in to the FireVault useraccount <USERNAME> at this time. I even use my master password to "reset" my login and when i choose new password and verify it, give a new hint and then I try to log in, i get a shaky screen. No explanation given.
I went to the disk ulity (booting via dvd) to repaid disk, did that nothing out of order...
Thank you everyone in advancehttp://superuser.com/questions/57452/macbook-migration-assistant-and-filevault
http://discussions.apple.com/thread.jspa?messageID=11616539� -
Hi, Everyone my Uncle gifted me a New Iphone 4 From Us which was At&t
I live in Saudi Arabia, Jeddah As iphone was not In Service So i used a Application SAM then when i connected to itunes iphones latest ios version was available ios 6.1.2 i updated and installed it so now i have to Activate Iphone and itunes is telling
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care.
what to do pls help if u nwThat would be the wireless number assigned by AT&T when the purchaser of the iPhone signed up as a customer with AT&T. If neither you nor your uncle ever activated the iPhone with AT&T, click the "non customer" button.
Note that jailbreaking often renders it impossible to get an iPhone officially unlocked, so don't be surprised if it fails. If it does, then you may have to buy a new iPhone, this time one that is officially unlocked.
Regards. -
I tried to restore, update and back up my ipod touch. once it said it was successful i clicked on the label of my ipod in itunes and it had written, "we're sorry, we are unable to continue with your activation at this time." now whenever i click on the label it just says that and on my ipod it tells me to plug into itunes when it already is. i didnt update restore or back it up with the latest version, so i downloaded the latest version, how do i start the process again so my ipod works!! help this is gay !!
Hmm, well... iTunes trys to activate your iPod using the Apple server to make sure you have bought it legit.
Two things come into my mind:
1) Your iTunes can't access the internet.
2) Apples activation servers are down.
That's just my cents, maybe anyone else has an idea. -
Hi, I have a iphone 4 with IOS 5.1.1 baseband 04.12.01 AT&T recently release me but I have presented a problem with the activation of the device, I have restored and updated and I get a message saying WE'RE SORRY, WE ARE UNABLE tO COMPLETE wITH YOUR ACTIVATION AT tHIS MOMENT, PLEASE TRY AGAIN LATER, OR CONTACT CUSTOMER CARE would like to know which means that message and I have to do to activate hopefully help me with this problem and I have 3 months with the phone saying same message ...
thank you very much ...but can not be unlocked
If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T. It CAN'T be used with Tigo or Movistar.
Your post makes very little sense. Maybe you can get some help with English. -
when i try to activate itunes on my iphone it continues to say "We're sorry, we are unable to continue with your activation at this time." and now my phone has stuck. what happened?
Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
I have ipad 2
Win I tray to upgrade to iso6 it gave me this massage after finish
we're sorry we are unable to continue with your activation ay this time
customer care
so what I can doIf you don't know exactly where it came from, then odds are you have a hacked, gray market phone.
Call AppleCare and give them the serial number. They should be able to tell you if it's carrier locked in their database. If it is, the only hope of it ever working again would be to get the original carrier to authorize unlocking it. If they won't, it's a brick. Even if they do, there's a chance it may never activate properly again because of the hack. -
Now update ios 6.1 through itunes, but it is not activating
We're sorry, we are unable to continue with your activation at this time.This frequently occurs when the phone has been hacked or jailbroken. Was your phone jailbroken before trying to update? If so you'll have to go elsewhere for assistance because the terms of Use for this forum prohibit discussing support for jailbroken phones.
-
Attempting to restore Iphone 3 to factory deafalut, to finish "unlocking" the Iphone 5.
Moving the phone from one cellular carrier to another (in this case Rogers to Bell in Canada).
Rogers "unlocked" the phone on their end for $50.00, sent an email to Apple requesting serial # to be released from their network, and to provide "unlocked" status.
Next step was to restore phone to "factory default" in I tunes, and wait for phone to reset and show "unlocked" status.
Upon phone resetting in Itunes, after the "factory default", received the following error message"
"we are sorry, we are unable to unable to continue with activation at this time Please try again, or contact customer service".
I contacted Apple customer service whom confirmed that the phone is showing as "unlocked" in their system.
New carrier that I am attempting to hook phone up states that the phone is still locked.
What is the solution or workaround?Hello mzpartia,
I found an article from Apple that specifically outlines how to try and troubleshoot this issue. It's called iPhone: Troubleshooting activation issues found here: http://support.apple.com/kb/ts3424.
Resolution
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to Wi-Fi if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Applefor assistance.
Take care,
Sterling -
Question
when i try to use hulu acc.i keep getting the same message / sorry we are unable to load the player please check your internet connection clear your browser cache andI found a solution! (at least, for my platform; Windows XP Home SP3, Firefox 4.0.1) =) Go to http://labs.adobe.com and download the Release Candidate 1 version of Adobe Flash 10.3.181.5. I swear, the Second I installed this, it worked INSTANTLY xD. Best of luck to you! (and anyone else who sees this =)
-Erik P. -
"We're sorry, we are unable to continue with your activation at this time"
I bought a new iPhone 4s from a electronics shop here in Norway today with a norwegian network. When I tried to activate my iPhone, I got this message:
"We're sorry, we are unable to continue with your activation at this time"
I also tried to activate the iPhone from the phone itself, but it gets stuck when I try to type in the PIN-code and tells me that I have to write in the PUK-code, even though I haven't typed in the wrong PIN-code. I've tried to hard reset the phone, reboot the computer and turn off the firewall, but nothing worked.
Could this have anything to do with the fact that I've changed network provider, and it's going to take about 10 days for the new SIM-card to work?Hope you already found a solution, if not try this:
https://discussions.apple.com/thread/3928478
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