Sorry, we are unable to log you in.  Please try again later

Hi there,
I see a few posts are online over the last year relating to this issue, but as far as I can see there are none that have a definitive answer - that's a bit shocking.
So I need to install the server behavior extension to DW CC and to do this I either need a direct download link for the extension (which there doesn't seem to be) or download it using Adobe Exchange.
However, as soon as I try to commence download or go to My Stuff in the DW Adobe Exchange panel, I get the infamous "Sorry, we are unable to log you in.  Please try again later".  It still didn't work later.
This is a fully registered version of DW CC, only recently installed.  AdobeExchange V1.1.0
Please help.
Thanks,
Mark

Hi Mark,
Thanks for getting in touch. You're correct that this issue has affected others in the past, however the root cause has always differed on a case-by-case basis - hence why there hasn't been one definitive resolution on this issue.
So that we can work out what is going wrong in your particular case, could you please email me (fgregor at adobe dot com) with the following log file?
On Windows:
C:\Users\<username>\AppData\Roaming\Adobe\Exchange\adobeexchange.log
On Mac:
/Users/<UserName>/Library/Preferences/Adobe/Exchange/adobeexchange.log
We'll do our best to get to the bottom of this as quickly as we can.
Best wishes,
Fraser

Similar Messages

  • "we are unable to process your request please try again later" error message after restoring my iPhone! HELP!

    "we are unable to process your request please try again later" error message after restoring my iPhone! HELP!

    I am having the same issue.  I when I try to donw load a program after I get and email that says the latest epsidoeds is ready to downloae.  This just statrted the other day.  I am seeing this problem show up on other forums as well.

  • "Sorry, we are unable to log you in" message when trying to purchase a product. Any help please?

    I am trying to purchase (or even use a trial version at least) a product in extension manager and it gives me "Sorry we are unable to log you in" message no matter how many times I press "Log in" button.
    Would appreciate any help please

    Hi Alwaysadobe,
    Glad to hear that you have solved the problem. We also got the help from Adobe Exchange team. They gave the steps below for this issue. If you have any other problems, please let us know. Thanks.
    Xiaoyi
    ========================================================================================== ============================
    If the user has already created a new AdobeID and tried to deleted file at the Application Support/Adobe/opm.db and it is still not working he should try this.
    you could suggest that the user closes all applications and Repair Disk Permissions on OSX:
    2. Open Disk Utility, located at /Applications/Utilities/Disk Utility
    3. Select your startup disk on the left of the Disk Utility window
    4. Select First Aid from the tabs
    Click the "Repair Disk Permissions" button
    It is always a good idea to run Repair Disk Permissions on OSX after an update, say from 10.8 to 10.8.x.
    On Windows he can Run sfc /scannow In the command prompt.
    1. Type sfc /scannow and hit Enter.
    He could also try and disable any 3rd party firewall, antivirus programs. I hope this helps.

  • Error: "Sorry, we are unable to log you in".

    In the Adobe Exchange Panel of Photoshop Cs6 (MAC), whenever i try to download a extansion, or when i click in "my stuf", it says "Sorry, we are unable to log you in", and below there's a button "Sing in". Nothing happens when i click in this button.
    Please, help me!

    Do you have a full verison of Photoshop or are you using a trial version? When you installed Photoshop, you should have been asked for a signin using your adobeID. Di this happen and were you able to sign in sucessfully.
    Adobe Exchange using Adobe's Indentity Management System and tries to log you in using the same credentials as what you used to login to you Photoshop. That calls seems to be failing. Ideally when you click sign in, the Adobe Application Manager sign in screen should appear prompting you to sign in.
    Are there any other setting on your system that could be conflicting? If you were part of any prerelease program and created an AdobeID using that Identity Management system, there might be a conflict.
    Let us know a bit more of your setup and we can try to help you out here.
    Thanks
    Adobe Exchange team

  • "Your request is temporarily unable to be processed.  Please try again later" iTunes Store

    I have a user with a new iPad2, who has set up an iTunes account.  It takes her username and password, which it recognizes (it fails if she fat-fingers it).  Then it says that it is a new account, and offers her the terms and conditions which she agrees to, and then it takes her to the screen asking for her personal info and credit card info, which she fills in.  Then it pops up a message from the iTunes Store that says "Your request is temporarily unable to be processed.  Please try again later." 
    She has tried this multiple times over the past week, same error each time.  This morning, just to vary things a bit, we tried logging in to her account in iTunes on her iMac.  (If nothing else, a real keyboard and mouse is less painful...)  Exactly the same behavior -- it clearly knows who she is, bringing up address information, etc. when she puts in the right username and password.  But it will not complete the signup with the iTunes store, so she cannot get applications (even free ones) downloaded on to the iPad.
    If I sign in with my appleID and password (set up years ago, and with iTunes gift card credit on it) it simply takes it and works -- but not on her credentials.

    Found this discussion:  https://discussions.apple.com/thread/3603097?start=0&tstart=0 which was really helpful.  The problem is that we were trying to change this person's credit card associated with the AppleID from her personal card to her company credit card.  Going to http://store.apple.com/us/account/home and trying to Edit the credit card information at least got us to a more useful error message -- it complained about the credit card billing address.
    So we went to Plan B, and created a new appleID for her, following these instructions http://support.apple.com/kb/ht2534 to get her an appleID without a credit card.  It then happily completed the registration process, and now she can download free apps.
    When she needs to buy an app, I'll probably be back.  (Sheesh, apple, this should NOT be this hard to give you money!!!)

  • Sorry, we could not complete the operation. Please try again later or reload the web page

    I am a bizspark member and wanted to signup for Azure. 
    I did phone verification part and when I sign up I get this error 
    Sorry, we could not complete the operation. Please try again later or reload the web page
    Same happened with my colleagues ones too. But 2 invites got accepted after reloading the webpage for 100+ times. I am loosing my patience here. I have seen others getting this error as well. Do you guys have any idea how irritating this is? Azure support
    is also not responding properly. Its a big headache for developers like us. 
    When will you solve this issue? And I want an correct explanation why this error occurs. Don't tell me to clear cookies and cache. I've done everything. Tried different browsers. 

    Hi,
    It seems there is something wrong with your sign up process, sorry for the inconvenience, this is technical forum, the account issue is out of our range, please follow steps below to contact with azure support, it's a best choice for you.
    Get the support channel at:
    http://www.windowsazure.com/en-us/support/options/
    If you have any other concern, please feel free to let me know.
    Best Regards,
    Jambor
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • After I make minor changes to my collections, the following message appears :Sorry, this page is currently being edited. Please try again later. It sometimes takes hours for me to be able to edit site again.

    After I make minor changes to my collections, the following message appears :Sorry, this page is currently being edited. Please try again later. It sometimes takes hours for me to be able to edit site again even if the only thing I'm changing is a description.

    Greetings;
         Take a look at this related discussion.  Others have been experiencing the same issue.  I hope that this discussion will help you resolve your issue.  All the best...
         https://discussions.apple.com/message/17781516#17781516
    Syd Rodocker
    iTunes U Administrator
    Tennessee State Department of Education
    Tennessee's Electronic Learning Center

  • "Unable to download item. Please try again later. "

    Hello. After updating to iOS8, whenever i turn off and power my phone, I receive a pop-up "Unable to download item. Please try again later. " at first I thought it was an app gone rogue but in the appstore I did not see anything suspicious. After resetting and restoring my device the pop-up kept appearing. By mistake I discovered that if I open the iBooks app the pop-up appears every time. I hace never bought or downloaded any book from here, ever. Did you encounter this error? do you have any suggestions for Me?
    thanks

    A few potential possible problems I see (just thinking along all the bases we have to cover so far):
    1)  It might not be related to iBooks.  (I haven't even used iBooks on my new phone and rarely used it on my previous phone.)
    2)  It might not be related to the U2 album.
    3)  It might be related to something we have not thought of yet.  (About the only thing we all have in common is the problem and that we've either downloaded the U2 album or fiddled with iBooks, but the amount of people who have downloaded the U2 album and/or fiddled with iBooks is huge.)
    4)  There might not be enough of us experiencing this problem for Apple to even realize it exists.
    I guess it must either happen because of the U2 album and/or because of iBooks, and/or something else entirely. 
    Did I miss anything?

  • Genius won't connect - Your request is temporarily unable to be processed. Please try again later.

    Have been getting same error for over a month now...whilst trying to turn on Genius in upgraded version of iTunes.
    Your request is temporarily unable to be processed. Please try again later.
    Contacted Apple support and followed a few discussions with no solution.
    ...Flushed DNS
    ...Re-installed iTunes
    ...Turned off firewall
    Connects to iTunes Store and Ping with no problems, computer is authorized.

    Hi there !
    The process of AquaDan88 had worked for me (one million thx to him/her for the tips !). Now, I've to say something (maybe usefull for you kevinfromnorman). It is very important that you create a new account (not necessarily in USA. In my case, I'm in Switzerland and I've created a new account (without credit card into the app store in my country). The important thing is how to create this account:
    You absolutely MUST follow this Apple process to create your new account (without credit card) since the point 2) of AquaDan88 procedure. Follow carefully what Apple wrote on the page I've put the link here under
    http://support.apple.com/kb/HT2534?viewlocale=en_US
    Doing this will for sure resolve your problem (as he resolve mine right now).
    A last information. For those that already have an second account created, don't try to use your second account in place of create a new one. It is really important to CREATE a new account and not use one already created one ! I've tried with an already existing account yesterday evening and it won't make the deal.
    By the way, I'm amazed by the answer you received from the iTunes support kevinfromnorman !!! As soon as you've recover your Genius, answer back to their email with the right solution ! ;-)

  • When trying to upload my podcast, I keep getting the error message, "We are currently experiencing technical difficulties. Please try again later." I have verified that my artwork meets specifications.

    My artwork meets the specifications though I have gotten error messages stating that 300x300, 600x600, and 1400x1400 are the proper format. I have tried all of these. I've only gotten the artwork error message a couple of times. The most common error message I receive is, as stated above, "We are currently experiencing technical difficulties. Please try again later." I have tried uploading the podcast from a different computer and on an different network. Have any of you had this same issue, been able to work through it?

    Thank you for getting back to me so quickly. The RSS feed is http://www.lifeinnortheastohio.com/the-panel-scanners/rss.xml

  • HT2731 your request is temporarily unable to be processed. Please try again later

    Let's see if anyone has any ideas here. When I went to create an account on iTunes, I can get all the way to the credit card screen and then when we click "done" and pop up window comes up and says "your request is temporarily unable to be processed. Please try again later". This message comes up last 2 days.
    Thanks for any help!

    The same thing has been happening to me on my iPad and my MacBook Pro - I try to purchase and get an error on my MacBook (Error 5002) while on the iPad, I get the recurring request to "confirm" My purchase that never completes. This is making me crazy!

  • Why does this error message keep coming up when I enter my code in ? Sorry, our redemption service is not available. Please try again later.

    I have purchased adobe photoshop elements 11 and when i type my code in its says Sorry, our redemption service is not available. Please try again later.

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • We are currently experiencing technical difficulties. Please try again later.  One month later...

    Hi there, I've been trying to submit a podcast to the iTunes directory for a month or so, and have had zero luck.  It's a valid feed, and works when manually entered into iTunes.  From reading the other similar problems on this board, there doesn't seem to be much rhyme or reason to the errors.  Any help would be greatly appreciated.
    http://curiousmindcuriousbrain.com/category/podcast/feed/
    Thank you for reading

    Your feed doesn't have the 'iTunes declaration' in the second line
    <rss xmlns:itunes="http://ww'itunew.itunes.com/dtds/podcast-1.0.dtd" version="2.0">
    nor any 'itunes:...' tags such as subtitle, summary or image. Though the feed will work on subscribing without them it's possible the Store may reject submissions when these are lacking. You need to get WordPress to make the feed iTunes compliant - I can't advise on this but there may be something in the settings.

  • Sorry, our redemption service is not available. Please try again later.

    I've been trying to reinstall Photoshop elements 11 all evening after my laptop had to be rebuilt but keep getting the error message above. Is this a known issue?

    You need to contact Adobe directly
    Click here to get help now Contact Options

  • Your request is unable to be processed.  Please try again later.

    That's the message I get when trying to enter in my billing information.  Not sure if I'm doing something wrong.... or if this is an error on someone elses end.  Just got this iphone today and was trying to download some apps to it and am not able to without putting billing info in, even for free apps.  Anyone had the same problem and been able to get around it??

    After a great deal of time and effort I finally resolved the issue and thought you might be interested
    I completely rebuilt my machine from scratch (I have been experiencing an increasing number of issues generally)
    iTunes is still giving me App update errors
    iTunes allows me to purchase new Apps
    iTunes allows me to purchase music
    iTunes updates Apps ok on my iphone
    on my iMac (latest version of all Mac s/w) I was still getting the itunes error
    After much experimentation I arrived at the following solution...
    I have Intego Netbarrier installed and have on several occasions switched its network filters off to see if anything resolved but nothing ever did.. however .......
    I was going through every Netbarrier options 1 by 1 and noticed under the 'Surf' options > Information Hiding I had somehow managed to tick the box *'Hide my Apple ID when using iTunes Ministore'.* Herein lies the issue - if I un-tick it all is resolved, ie *mini-store needs to see my Apple ID for updates* but not for purchases ...curious!!!!
    Hope this is of help

Maybe you are looking for

  • What is new in the iPod Touch 5?

    Hello I was wondering what is going to be new in the iPod Touch 5? Thanks!

  • How to create new user with more than one default folder

    hi A new user created in OCS has only one default folder(Inbox). I want to create new user with customized default folder. for example: a new user has more than one default folder(Inbox,Outbox,Draft,Dustbin...) And also I want to automaticly enable t

  • Trail Balance problem

    Sir, My total Debit side & Credit side of Trail Balance is having some difference when i generating 1 day Trail Balance how to rectify this or track this Regards & Thanks Rajesh B K

  • Issue while trying to update an Hierarchy in BW

    Dear Fellas, I am still stuck on the issue which i had asked earlier. Let me try to reitirate the issue that I am facing. There are 4 hierarchies on 0COSTELMNT infoobject. I am trying to load one of the hierarchy (ex:XYZ), this hierarchy is maintaine

  • Notes in IOS 10.9.1 keeps creating new note

    Running OSX 10.9.1, as I type a note, it automatically creates a new note as a snapshot of where I am in the note. On a 10 line note, it creates 9 notes, all with the same title and progressive snapshots of the final note. Only does it on one of my M