"Sorry, we can't connect to your account. Please try again later." when attempting to activate access 2013 via proxy server
I am able to install Access 2013 but when it comes to activating it, it gives me the above error.
I have already had my SysAdmin add the following URLs to our whitelist but with no effect:
roaming.officeapps.live.com:443/
ols.officeapps.live.com:443/
Can anyone suggest anything else that I could try or any other URLs that I may need to add to our whitelist?
Many thanks,
Ricky
We recommend you check the corporate proxy server / firewall log, it will tell you the URL that
Office 2013 was trying to access.
Add them to your whitelist to see if the issue persists.
Tylor Wang
TechNet Community Support
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