"Sorry you can't access the BT Sport App and onlin...

I've been trying to login to the BT Sport app and keep getting told that I haven't activated it yet. I'm shown an activate button and when I press it I'm taken to a site where I have to log in using my My BT credentials. Upon logging in I'm shown the following message:
"Sorry you can't access the BT Sport App and online content because a BT ID created by Stephen is the account holder."
The message is completely nonsensical as I the account holder and I've logged in with valid credentials. I tried calling the helpline and am still waiting for someone to call me back, even though I called them two hours ago. What awful service.

Hi W0035521,
Welcome to the community forum. Do you have more than 1 BT ID? It sounds like you have another ID that has been set up with account holder status. I can take a look at this for you. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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