SORT THIS OUT ONCE AND FOR ALL BT!

Question

BT,
I'VE HAD YOUR SERVICE FOR 3 YEARS, HAD THE SAME PROBLEM ON AND OFF FOR ALL THIS TIME. AT MY PREVIOUS ADDRESS INTERNET KEPT DROPPING, HAD NEW HUB, PROMISED RESOLUTIONS ETC. I THOUGHT MOVING TO A NEW PROPERTY I WOULDN'T ENCOUNTER THE SAME PROBLEMS. WELL, HEY-HO SINCE MOVING INTO NEW PROPERTY THE PROBLEMS WITH YOUR COMPANY HAVE FOLLOWED ME HERE. I HAVE HAD SO MANY ISSUES WITH BB, VISION AND THE LANDLINE I'M AT MY WITS' END. MY INTERNET KEEPS DROPPING, ENGINEER HAS BEEN OUT TO WORK AT THE EXCHANGE & WAS PROMISED I'D HAVE NO MORE ISSUES.  2 DAYS AFTER IT WAS SUPPOSEDLY FIXED IT STARTED DROPPING AGAIN. AFTER 6/7 PHONE CALLS HAVE BEEN TOLD ENGINEER NEEDS TO COME OUT AGAIN AND I MAY NEED A NEW ROUTER. I AM SERIOUSLY ILL DUE TO YOUR COMPANY AND INCOMPETENCE. AM TIRED OF SPEAKING TO INDIA, PHONE CALLS NEVER RETURNED WHEN I EXPECT THEM. WAS TOLD MY INTERNET SPEED WOULD BE INCREASED, LIE THAT HASN'T HAPPENED. THIS IS APPALLING. COMPLAINTS NEVER ACKNOWLEDGED. DO ALL YOUR CUSTOMERS EXPERIENCE 2ND CLASS SERVICE FROM YOU??? SORT IT OUT, SORT IT OUT HEAD OFFICE GETTING CALL MONDAY. SICK N TIRED OF BEING SICK AND TIRED WITH SO-CALLED SERVICE. RUBBISH.

Answer 1

Anger I would say with the CAPS on. I am sure you have already been though this, but as part of the trouble shooting process all the ground work has to be covered.
Before covering below, how do you connect your computer(s) by ethernet cable or wireless? If wireless check to ensure that it is not the wireless that is dropping as most people mistake this for the broadband service dropping, if you are using wireless I would suggest using the ethernet cable for 48 hours to see if dropping, if connection stays working after using ethernet cable then wireless at fault. If already using ethernet cable please follow below.
1: How many telephone sockets in use?
2: For all the sockets in use is there a microfilter plugged in first?
3: Do you know where your master socket is, if not check all sockets to see if it looks like the one in the picture.
4: If it looks like the one in the picture, then unscrew both the screws and gently remove the faceplate you will see another socket inside.
5: Using one microfilter plug that in first and only the router and telephone no other devices for 48 hours, leave router on.
6: Within this period use the speedtester.bt.com three times a day, one morning, one afternoon and one in the evening, this will map out sync speed and ip speed..
7: Also when speed test has been completed log in to the router to check the connection time, as it could be dropping.
8: Post what you have completed with the trouble shooting and the speed test results one from the start and one from the end.
If after all this and the service is still dropping I would call and explain what you have completed for trouble shooting and request to have it escalated as a repeat issue, also request to speak to a manager.
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Treat others the way how you liked to be treated
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