Sorting out the previous owners phone lines
My wife and I have just brought a house. We will transfer our existing BT contract to the new place in due course.
However, before we do, I'm trying to sort out what the previous owner had installed.
They had 3 different telephone lines at the house, and have 4 different connection plates around the house. I'm not sure which one is the main one, or if they are all main ones in their own right. I also doubt that they are the most up-to-date connections for ADSL which we will be having.
I did try calling BT to ask for assistance, but I didn't get a helpful response.
Any ideas how to approach this one? I want to make sure that the unused is removed and the connection left will be the right one when we transfer our contract and it its working to its optimum?
Hi,
These are the different types of master sockets:
Three lines coming to the house is a lot. Not sure which line will be adsl broadband enabled.
You can get an estimation/idea of the what speed you may get for adsl broadband by visiting here: www.dslchecker.bt.com/adsl/
cheers
jac_95 | BT.com Help Site | BT Service Status
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Can you still contact whoever you got it from?
If so, have them go through this process on the phone: http://support.apple.com/kb/ht5661
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Return it and get a refund. Without the prior owner's Apple ID and password that device is useless. Find My iPhone Activation Lock- Removing a device from a previous owner’s account. You were screwed by the ignorance of the pawn shop owner.
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Welcome to the Apple community.
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Please help!Hello codyfromseminole,
After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
iCloud: Activation Lock
With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
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Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
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Thank you for contributing to Apple Support Communities.
Cheers,
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I just sincerely want imessage to work on this phone and I'm willing to take the steps to do that.
Please helpEither one of the two should work - getting new number from carrier or contacting Apple to revoke phone number from imessage system.
That is if your problem is described correctly. -
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Your phone is "activation locked". It cannot be used unless this lock is removed by the previous owner of the iPhone. If the seller can't help you then ask for a refund of your money.
Apple won't help you. Note that the iPhone you bought may well be stolen property.. -
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Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
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How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
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c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
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If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
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a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
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c. An unusual problem may arise if all the following conditions apply:
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d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
Sir/mam. Please Help me.
selynTechSorry, but without knowing the Apple ID and password that has been used to set up the phone, you can't set it up with a different Apple ID. The Activation Lock has to be deactivated first. And nobody but the previous owner can do that.
iCloud: Activation Lock
iCloud: Remove your device from Find My iPhone -
Hello,how can i activate an iPhone without noing who was the previous owner?
Can i activate'it with my iCloud account?
If yes what are the steps i nead to take in order to do it?ASireag wrote:
Hello,how can i activate an iPhone without noing who was the previous owner?
Only its legitimate owner can remove an iPhone from Find My iPhone. If you did not purchase it directly from its legitimate owner you're out of luck. -
I bought a used iphone. I installed ios 7 before I realized that the previous owner's email and password are still in the phone. How can I remove them so that I can use the icloud and "find my phone" feature?
Thanks so much! It will be kinda weird to contact the person directly, but I guess I will give it a try. Is there anything that I can refer her to in this discussion to let her know I am legit, and not a creeper? Also, I don't know if you can answer this or not. When I plug my phone into itunes, and it says that it is backing up, does that mean that it is going into the other person's cloud, since I cannot access it?
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Guys can you help me?
No. You have reached Activation Lock, a security feature that can only be signed out from by the original owner. Not even Apple can help you out with this.
Sorry but the device is useless. Seeing you cannot contact the previous owner then a refund also seems impossible which would have been your only other option.
Pete -
Hi i bought a phone off of Craigslist and the phone was never deactivated by the previous owner. I cant contact the previous owner. How do I unlock it?
Not sure. It may also have never been reported to AT&T as stolen.
It won't really matter. The hardware ID of the phone is associated with the Apple ID and password of the person who originally activated it. That is association is stored on Apple's activation servers and only the original owner can remove the association as discussed in the article you were reading. Until that happens, the activation server will not reactivate the phone without the proper Apple ID and password being entered.
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