Sorting Pictures/Videos in File Explorer causes Explorer to relaunch.

I have a folder with all my pictures and videos in it, and when I try to sort it by date(or tags, however I don't wish to), explorer crashes and relaunches, leaving the folder unsorted. I have the same folder on my boot drive, and also an external drive,
but in both occasions explorer crashes. I have also tried to disable thumbnails, and changing the view to small icons/detail etc but I still have explorer crashing.
Thanks in advance.

Hi SCOx,
Please take a look at the following thread:
Windows 8.1 File Explorer Crashing
Please follow the steps below to generate an explorer dump:
Copy the following into a new notepad, then save it to a reg file:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,4c,00,6f,00,63,00,61,00,6c,00,44,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpType"=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
"GlobalFlag"=dword:02000100
"PageHeapFlags"=dword:00000003
Then double click to import it; or open regedit.exe and then import the reg file to it;
The next time explorer crashes, Windows error reporting would save a dump file under
C:\Localdumps, find them and then upload it into OneDrive and then post the shared link here.
After collecting the dumps, run the following reg file to stop dump collection:
Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
Further, also take a check at this thread:
Windows 8.1 File Explorer crashes repeatedly
with iPhone movies (MOV) files
If we have some related MOV files, we may temporarily uninstall the related update.
Best regards
Michael Shao
TechNet Community Support

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Explorer crashing when generating thumbnails view for large (4GB) video (.TS) files

I am suffering consistent application crashes in Windows Explorer when it tries to generate thumbnails.
The error is reported as COM Surrogate has stopped working with an APPCRASH of dllhost.exe in module msvcrt.dll.
This only but always happens in the following circumstances. A folder set to view tiles or icons (with thumbnail view option NOT disabled). This folder contains several sub-folders, each of which contain video files. As explorer scans the
folder and its sub-folders, generating thumbnails for each, whenever it encounters a video file (.TS) that is 3.99GB or larger. COM surrogate crashes again. Closing COM Surrogate will then allow explorer to continue to scan the remaining sub-folders
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If I subsequently open one of the sub-folders where it crashed trying to generate a thumbnail, and refresh the folder, it will successfully generate a thumbnail for the video file. If I then return to the main folder and change the customization of the sub-folder
from video to document and back to video, explorer then successfully generates the folder icon with the inset video thumbnail.
I have tried this in safe mode and the problem persists.
Can anybody please help as I am pulling my hair out.

Hi Roger.
Almost all of my media files are TS, and all of my large (4GB) files are TS files, so I cannot tell if other file types have the same problem. I did try renaming the TS files to be .mpg (they still play as mpg) but this did not help.
However, I have downloaded and used ShelleExView and this has proved very useful. For the benefit of anyone else with a similar problem and using this very useful tool, I will detail the technique I used.
First, using ShellExView, I disabled various groups of extensions to identify which, if any, were relevant. After disabling/enabling each set I performed a system restart to ensure the changes took effect. This was not actually necessary as restarting
Windows Explorer (via Task Manager) works equally well (but this loses my customm Taskbar toolbar).
Also, before re-opening the folders containing the problem files, I deleted the icon cache (I could have done this manually but chose to use CCleaner's delete Thumbnail Cache option as this was quick and easy). I then viewed the folders containing
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Hoping I had found the cause, I removed K-Lite from my system and checked again. No thumbnails (as expected), but COM Surrogate continued to crash (I have subsequently reinstalled K-Lite as I need this to play my media files). Further analysys
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Although disabling these extensions stops the crashes, I of course alos lose what they provide: file details (e.g. media length etc.) and thumbnails. So simply disabling them is not a solution.
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My 2 laptops have no issues because the program has been on them for years and has never been reinstalled, but I would be willing to bet if I had to reinstall it on them I would start getting the same problem (since it's now past 12/31/12).
On 12/31/12 Adobe did something in a way 'similar' to CS2 owners by rendering the activation of CS2 products inoperative. I found this out the hard way after I had just reinstalled everything while trying to deal with this issue. I had to spend hours on the phone to finally get the news from 'Dave' in Indonesia that Adobe decided to just arbitrarily render their CS2 customers paid-for software obsolete and inoperative! (Out of fairness they DID provide 'replacement' apps that don't require activation - thus avoiding MEGA lawsuits).
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Please please please? I spend so much time now trying to find the .ai files I need - Bridge is really really slow, and so I end up navigating to files in Windows Explorer, then opening Bridge and navigating to the same location in Bridge and then waiting up to two minutes for the previews to show up. It's almost easier to just open the actual files and look at them rather than trying to get a preview.
CS3 Win XP

One other thing to explore - do these particular files begin with Black Video?
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C:\Program Files (x86)\Internet Explorer\iexplore.exe

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Problem description detailed below,but solution in action centre wont download.
Can anybody help !
Thanks
Description
<dir>
Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
</dir>
Problem signature
<dir>
</dir>A problem caused this program to stop interacting with Windows.<dir></dir><dir></dir><dir>
Problem Event Name: AppHangXProcB1
Application Name: iexplore.exe
Application Version: 8.0.7600.16385
Application Timestamp: 4a5bc69e
Hang Signature: 9c29
Hang Type: 32
Waiting on Application Name: iexplore.exe
Waiting on Application Version: 8.0.7600.16385
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 9c29812c68be0254c5ffd3914cdd69cd
Additional Hang Signature 2: 72dd
Additional Hang Signature 3: 72dd670eacc23651bdca3f7f9c4e7417
Additional Hang Signature 4: 9c29
Additional Hang Signature 5: 9c29812c68be0254c5ffd3914cdd69cd
Additional Hang Signature 6: 72dd
Additional Hang Signature 7: 72dd670eacc23651bdca3f7f9c4e7417
</dir>
Extra information about the problem
<dir>
</dir><dir></dir><dir></dir><dir>
Bucket ID: 646587220
</dir>

Unfortunately your post is off topic here, in the MSDN Subscriptions feedback forum, because it is not feedback regarding the MSDN Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.) who
happen to post their question in my forum, but please don’t ignore it. The links provided below I’ve collected to help with many issues we’ve seen.
For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an IT professional (like more technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
http://community.dynamics.com/
If you really think your issue is related to the MSDN Subscription, and I screwed up, I apologize! Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue
(do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing.
If you really have no idea where to post this question, then you shouldn’t have posted here, because we have a forum just for you! It’s called the ‘Where is the forum for…?’ forum and its here:
http://social.msdn.microsoft.com/forums/en-us/whatforum/
Please review the topic of the forum you’re posting in before posting your question. Moving your post to the off topic forum.
Thanks, Mike
MSDN and TechNet Subscriptions Support

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Divya - I have done it in the past following these documents. Please read it and try it it will work.
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http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0625002-596c-2b10-46af-91cb31b71393
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0155eb5-b6ce-2b10-3195-d9704982d69b?quicklink=index&overridelayout=true
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See:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
*https://support.mozilla.com/kb/Mozilla+Crash+Reporter
*https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Sorting Pictures/Videos in File Explorer causes Explorer to relaunch.

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