SOS;;; my Hp truevision webcam couldn't be detected by cyberlink youcam that i installed from hp sup

My Hp truevision webcam couldn't be detected by cyberlink youcam  the 3rd virsion software that i installed from hp support, indeed i have done all their suggetions from reinstall that software to forced reset, but i dont want to get a back up for my system till i find a solution, also my webcam device doesn't appear in the windows device manger window,
bear in mind that my notbook is HP dv6-6b13tx, my OS: win 7 64bit, the PN is A3V21PA¤AB4 and the bios version is F.1A 06/22/2012
with best regards

Hello br_benz. I understand that you're receiving the "webcam not detected" error. Is this correct?
You state that you've already spoken with HP Support directly and tried some solution with no luck. I recently made a post about this issue which will likely cover many if not all of support's usual solutions. Take a look at that thread here.
If you've tried all the steps outline in the above thread then the notebook most likely needs to be repaired. In the event that this is the case give HP Support a call again. If you're in the US/Canada the phone number is 1-800-474-6836. For other countries you'll need to visit HP Support Worldwide to get your region's contact information.
I hope this is helpful; have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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    The document should something like this:
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    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • How do I enable the HP Truevision webcam?

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    Hello ryinng,
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    Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
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    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • How can I activate my HP TrueVision webcam (HP Envy dv7; Windows 8)

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    This question was solved.
    View Solution.

    If the webcam worked before, it may be "stuck".  If that is the case, then a Reset may kick it all free and you will be "back in business" in a couple of minutes.  If the Reset does not fix it, there are a few more options.  Stop when it works.
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    =====================================================================================
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    sp59986 Cyberlink YouCam
    NOTE the name and the location - the *.exe file will likely save to "Downloads “
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    ====================================================================================
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    You can check to make sure your BIOS is updated to the latest version.  If needed, and you decide to do so, you can opt to update the BIOS.
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    View Solution.

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    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
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