Sound Blaster Audigy Gamer not being recogni

Hi, I own the Sound Blaster Audigy Gamer. It had been working fine before I needed to update the drivers. When I tried to update the drivers it said that no Audigy Card was being detected and that the Setup would close. The first person at Creative I called told me that all I needed to do was to move the sound card to a different slot. I did, but the problem still occured. The second person told me to do a clean-sweep of the card, as persay of SID72, a KB article. I did that, but also it had the same problem. The third time I called he told me that I should try it in another computer, and I do not have any at the moment. What am I to do? I have checked the IRQ, it has IRQ#5 all to itself. I will try to move the PCI slot again though. Windows asks me every time I boot that I need to install the drivers. Should I do that?
-Thanks
Ibrahim

Similar Messages

Sound Blaster Audigy 2 not fo

Hey all,
I recently downloaded Creative Sound Blaster Audigy2 and Audigy2 ZS Driver Update .84.55, but when I try to install it I recieve an error message stating:
"Setup could not detect any Sound Blaster Audigy 2 on your system.
Please ensure that your Sound Blaster hardware is properly installed before running this setup program.
Setup will now exit."
In Device Manager, the device is referred to as a Sound Blaster Audigy 2 (WDM). It says the driver date is 0/2/2003 and the version is 5.2.5.44.
I'm not really sure what the problem is, and I'm afraid that if I uninstall the current driver I won't be able to find one that works anymore and I'll be out of luck.
Any help is appreciated,
--Delph

I find myself in the same boat!
Let's just *think* about this one minute.
If Windoze can "see" the card and install "generic" drivers for it AND it works, then the card, the installation, or anything else is not at fault (hardware wise).
It simply becomes a "problem" with the crappy Creative install software.
Oh, and don't believe that it makes one bit of difference OEM, or retail.
I have:
OEM and RETAIL Li've 5. cards doing the SAME thing (driver disks/driver downloads)
OEM and RETAIL Audigy2 cards doing the SAME thing (driver disks/driver downloads)
The ONLY thing in common is Windoze XP SP2 with all the patches, oh, and that damm clean boot nonsense makes no difference, other that wasting time.
It ia absolutely clear to me why everybody is searching for an alternati've to this BS.
Ok so here we are, the card detects, windoze installs a generic Audigy driver, and your audio works, but you have NO features you paid for.
The Creative installer appears broken/incompatable.
*the card MUST be detected by windoze, you MUST have a driver CD*
If the two things above are true then:
Insert your CD, it is going to launch the Creative BS, close it at the first opportunity.
Start>My computer
You can see the CD in your CD dri've (it's called "SB_Install", with a 'hokey' logo of an "A" in it)
Right click on it, choosing "open" from the drop down box, now you have a listing of the stuff on the CD.
The 'stuff' you (might) want is in the "audio" folder, open it.
The folders revealed are fairly self explainatory, I myself would manually install the driver first through Start>control panel>Performance and maintence>System>Hardware device mgr.>Expanding my "sound video and game controllers" (by clicking on it), double click on "SB Audigy" choosing the driver tab and updating the driver from the CD (in the 'audio' under drivers that we explored earlier (you will have to manually steer the driver update to that location).
Now with that done you can go back to your CD in the "audio" folder and add the features you want.
Now, if you do not have a Creative Audigy install CD you are going to have to get one (you should have gotten one with your computer/Audigy card) try to beg, borrow, or steal one. If you strike out I will send you one (a copy) or make it availaible as a bittorrent.
In fact, if you take the complete Beta driver download (SBA2-PCDrvBeta_LB_2_08_0002) and open it up with WinRAR you can get the most recent drivers there in a folder called, strangely enough, drivers, and install as above, again provided that Windoze 'sees' your Audigy (or Li've) card. BTW the newest drivers are dated: 29/08/2005
If Windoze does not "see" your card NONE of this will apply to you, being another 'issue'. If you care to leave the specifics of THAT situation I will try to help, but you *must* remember, some stuff simply will not work with other stuff. Creative soundcards DO NOT LIKE IRQ sharing and DO NOT LIKE being placed in a VIA chipset board (pre 600 series).
Take care ALL!Message Edited by mrfixitx00 on 0-07-2005 07:55 PM

Audigy LS - Not being recognized by gam

I have Windows XP, SP2 with Direct X 9c installed.
There is integrated sound (AC 97) on the motherboard, but I disabled it in the BIOS settings of the board. BUT... I am getting distorted sounds in many games (Dawn of War for example) and all games that support the much vaunted EAX for this card (like ALL Lucasarts games) treat my system as not having EAX. When I do a system scan from Knights of the Old Republic it does NOT detect the Audigy LS, but for some reason thinks that the AC 97 is still there...
Current drivers for the LS are installed. - Have even UNINSTALLED and reinstalled them.
Any ideas?
Unfortunately my motherboard manual is really less than helpful in general. The only setting I can find for the integrated card is set to disabled, so I really do think it is.
Could there be a DRIVER that could be conflicting?
I had also noticed a post from someone else with DirectX 9c and Battlefronts ( a Lucasarts game) on this boards, something about the card no longer being recognized... is there an issue with the creative line and DirectX 9c? I see the card when I do a DXDIAG and no AC 97 there...

Unfortunately my motherboard manual is really less than helpful in general. Could there be a DRIVER that could be conflicting?
I had also noticed a post from someone else with DirectX 9c and Battlefronts ( al Lucasarts game) on this boards, something about the card no longer being recognized... is there an issue with the creative line and DirectX 9c? I see the card when I do a DXDIAG and no AC 97 there...

Setup could not detect any Sound Blaster Audigy 2 on your Sys

Here's the deal. I have used my Soundblaster Audigy 2 Platinum without incedent for a long time with the following box:
Asus A7V333
XP 800
.5 GB DDR 2700
I changed cases, but all of the components remained the same. Everything else went like clockwork, but no Audigy.
So I did a clean and replace of the drivers, however, I had no Audigy CD. I ordered the CD from Creative, but it looks to be a CD for the Audigy 2 XS...will this work for the Audigy 2 Platinum?
So when I go to run the CD, I get the following error:
Setup could not detect any Sound Blaster Audigy on your system.
Please ensure that your Sound Blaster Hardware is properly installed before running this Setup program
Setup will now exit.
I didn't change slots and the IRQ is still the same.
I can provide any additional documentation, i.e. screen shots of device manager, et al. to anyone interested in helping.
Also, if you li've in Chicago, I will get you drunk.
I am so irritated with this thing... I remember it being a pain in the @$$ to install the first time, but not like this.
Cheers,
-rob

Okay I ended up fixing this problem myself seeing as a lot of these forum topics just come to a dead end with no real resolution.
Let's get 'Creative' ...
I removed the reg entry hkey_local_machine/software/creative tech, removed all drivers, programs, and anything that even smelt faintly of creative.
Just to make sure I ran the CTZAPXX.exe on the cd and removed drivers again there also.
Then upon a swift reboot I used CTZAPXX.exe to install the drivers, ran the cd, unchecking the option at the bottom of the 'custom' install list to install windows drivers (as it had already been done)
Now I'm back in business
Though, all through the ages I've never had a creative soundcard, which hasn't given me trouble at some stage, man I even have shameful memories of my AWE64... Lift your game creative, you've got a great product line, just a pity the shoddy drivers sometimes let them down.
This post may be a little outdated, but it's really intended for all you googlers out there I really hope this fixes your problem!

Setup could not detect any Sound Blaster Audigy card on your system

Hi from Barcelona!
I've a Soun Blaster Audigy card (Model: SB0090)
I tried to install the Audigy software and drivers from the original product CD but Setup was unable to find Augigy hardware and halted the installation!
"Setup could not detect any Sound Blaster card on your system. Please ensure that your Sound Blaster hardware is properly installed before running this Setup program"
By the way. Manually the sound drivers can be installed working only front speakers of the 5. Creative system
I tried a clean installation of Windows XP and Windows 2000 PRO (reformatted the hard dri've) but Audigy install CD still could not find Audigy hardware.
I've changed the card to a different PCI slot with the same results!!! Damaged?
What is happening? I need a solution!! Many users have this problem to with other Sound Blaster cards and models...

ADSLNEW wrote:
It seems to be an important BUG of Creative Sound Blaster Audigy cards related with EEPROM!!!
Yes, indeed, that is my theory as well. After much ****hing and on-line research, it seems that this problem has been around since 2002. From Creative Labs point of view, it appears they view this as "pilot error" -- the user has installed the card in a system that is not fully compliant with the latest standards -- specifically Microsofts ACPI (configuration and power management). A wide variety of configurations and/or actions seem to cause the PCI subsystem ID in the Audigy EEPROM to be erroneously overwritten -- including certain older motherboards, certain older PCI cards, and perhaps other actions.
Once the subsystem ID in the EEPROM is overwritten and has garbage information, many or all of the Creative applications cease working and various sound problems can arise. Attempts to reinstall the driver or update to the latest driver consistently fail becuase of the dreaded "Setup could not detect any Sound Blaster Audigy card in your system..." error message.
There appear to be four fixes:
) Get a replacement Audigy card from Creative, but only after you perform their prescribed troubleshooting steps to prove that the card is indeed the source of the problem. Apparently, the steps include installing the card in another PC. Apparently, Creative in Europe is more willing to replace your card than Creative in the US. It's up to Creative Labs whether or not they issue you an RMA ("Return Material Authorization").
However, this fix will fail if the root causes of the EEPROM error are not corrected. Apparently, Creative Tech Support isn't always a foolproof source of guidance, so the burden is on you. The root cause MUST be corrected before the new card is installed, or the same problem will happen all over again. Eliminating the root cause may involve replacing your motherboard, replacing other PCI cards, or manual configuration (disabling ACPI).
2) Reprogramming the EEPROM. This is for advanced PC owners only, because it involves desoldering the EEPROM, programming it, and resoldering (and even lifting some pins to prevent reprogramming). There are instructions on how to do this posted in the German Creative Labs discussion board, by a Russian (!). I have links for those who are interested.
3) Removing the Creative drivers and software (using Clean Sweep procedures and third party utilities), updating again using Windows XP SP2, then physically moving the card to different PCI slots (multiple times if necessary), until ACPI Bios writes the proper information into the EEPROM. You can then reload the drivers.
Again, the root causes of the problem must be removed or your fix will only be temporary (a day or two). This solution also seems to be very dependent on the specifics of your system (motherboard, PCI cards, etc.).
4) Some people have had success in by-passing the step in the driver installation process where they check for the Audigy card subsystem ID, using a utility called CTZAPxx on the installation CD. Then then manually install each of the applications they need to use.
5) Use the open source driver from the kX Project (http://kxproject.lugosoft.com/index.php). This driver (and associated utilities) does not depend on the detailed configuration of the card (i.e. they don't check subsystem ID) and appear to work fine even with cards with corrupted EEPROM.
This driver is aimed primarily at computer music applications, and opens up the on-card signal processing capabilities. The downside is that the Audigy 2 ZS does not have all of it's capabilities supported yet (e.g. Dolby Digital decoding, S/PIF passthrough, possibly some game sound features, THX, 24-bit recording, support for Hyperthreading CPUs, etc.). But scanning over the discussion boards, the user community seems to be MUCH happier with the performance and support associated with these drivers than with Creative's.
This is the direction I'm going. I'm not a big gamer and I don't really care about the latest in home theater audio performance. Basic 5. surround sound is all I care about, and I'm much more interested in computer music capabilities.
I have also lost faith in Creative Labs as a vendor to provide the support I want and need going forward. Just imagine if the Creative Labs were running the Space Shuttle program :smileysurprised:.

::"setup could not detect any sound blaster audigy on your system

Hej!
Har ominstallerat WinXP PRO och tappade bort ljudet helt! Datorn kan se ( via Windows update) att det ?ren ljudenhet installerad men kan inte hitta drivrutiner, gick d?refter in p? er sida och provade f?rst med manuell nedladdning men d? kommer ett felmed upp som lyderkonstigt t?nkte jag..Provade erat eget autodetect program men d?r hittade programmet r?tt!!
Produkter i ditt system:
Sound Blaster Audigy 2 ZS
Laddade ner och k?rde programmet och d? f?r jag medd IGEN!!....
Allts?:
Era program hittar mitt kort f?r att sedan INTE hitta mitt kort...
HJ?LP

mrbergman wrote:
Hej!
Har ominstallerat WinXP PRO och tappade bort ljudet helt! Datorn kan se ( via Windows update) att det ?ren ljudenhet installerad men kan inte hitta drivrutiner, gick d?refter in p? er sida och provade f?rst med manuell nedladdning men d? kommer ett felmed upp som lyder:"setup could not detect any sound blaster audigy on your system"..konstigt t?nkte jag..Provade erat eget autodetect program men d?r hittade programmet r?tt!!
Produkter i ditt system:
Sound Blaster Audigy 2 ZS
Laddade ner och k?rde programmet och d? f?r jag medd::"setup could not detect any sound blaster audigy on your system".. IGEN!!....
Allts?:
Era program hittar mitt kort f?r att sedan INTE hitta mitt kort...
HJ?LP
Hejssan
I think you understand english good enough (som ni alla svenskar brukar g?ra (b?ttre ?n vi finskar i alla fall)) so I just give a link to another thread on this forum.
This issue you're having, is quite common for Creative Audigy carrds (perhaps with OEM models mostly) if you just search this forum.
You can use those instructions to get some drivers installed to your card. Install drivers first and then all the Creative software you need.
You need WinRar being installed into your system to get driver package extracted. You can download it from http://www.winrar.de/edownload/winrar.html
Here is the link
.jtp

Sound blaster Audigy 2 zs gamer problem!

(Sound blaster Audigy 2 zs gamer problem!? I had a recent problem recently that caused Windows not to load at all. After getting that fixed and the computer back home I have run into a sound issue. None of the Creative's Media Source programs would work properlly. When clicked on I would get the error that the program has encountered an error and needs to close. Finally un-installed all creative programs and related software and went through the re-install process. Encountered an error that program could not load because plxcore.plx cannot be found. I went through the solution listed on?Creative's web site to fix the?issue and none of fixes worked. Recently deleted everything Creative again by uninstalling all drivers and going through the installshield folder and deletd all creative related items. Went through the install process again. Had the plx error, fixed it and had sound but had the same problems with the Media SOurce as before. Went to Creative's web site through auto updater for a new driver and other essential items needed for my sound. Back to no sound again. Under Windows control panel under sounds and audio devices under volume tab, it will not even let me select the speaker setting or place the volume control on the task bar. @99.3.9.75

Brettpopp
Try updating your BIOS to the latest and have the sound card tested on another machine to see if it is still functioning.
Jason

Can not detect Sound Blaster Audigy 2 on this sys

Im having trouble install drivers (apart from the old CD ones and some out of date ones) all the latest drivers or beta drivers say they cannot detect my card. I have an Sound Blaster Audigy 2 OEM which i bought nearly 2 years ago. I've tried swapping it to a different pci slot but makes no different Constant crashes when playing openal games. Even if i install the lates openal file. But i need to find out why i can't install the newest drivers and why they say i haven't got an audigy 2 when i have. In my device manger even says that its an "Creative SB Audigy 2 (WDM)" My system is as follows...
Windows XP Proffesional SP2 32Bit
P4 3.0ghz
.25Gb DDR 400 Ram
Geforce 6800 Ultra 256Mb
Asustek P4P800-E Deluxe Motherboard
Creative Sound Blaster Audigy 2 OEM
PCTV Rave TV card
Please some one help me, it will be greatly appreciated. If you need anymore info please let me know ( i may uninstall and remove the tv card just to get it off my list of perhaps the audio part of the tv card could be interfering ?)Message Edited by Alexia on -2-2005 :52 PM

I am getting the exact same problem. Just downloaded the "Creative Sound Blaster Audigy unified series Beta driver with OpenAL support 2.08.0002" for my soundcard which is an Audigy 2 OEM (Model No. SB0240).
I am using WIndows Media Center Edition 2005, but when I try to install the beta drivers, I get the following error message:
"Setup is unable to detect a supported product on your system. Please ensure that your product is properly installed before running this setup program
Setup will exit."
My Device Manager shows Creative SB Audigy 2 (WDM) with driver version as follows:
Driver Provider: Creative
Driver Date: 23/06/2004
Driver Version: 5.2..444
I am currently hearing sound fine (so the soundcard is installed correctly), but the sound keeps cutting out from games that use OpenAL.
Anyone else getting this problem? How did you fix it's

Trying to install the latest Sound Blaster Audigy 2 ZS drivers do not inst

I have tried the autoupdate feature here it says I have installed (Sound Blaster Audigy 2 ZS, DR release .84.0). I downloaed the 3 latest drivers for my SOund Card (SBA2_EAX4DRV_0303.exe, sba2_pcwdrv_lb__84_55-r.exe and SBA2_BETADRV_US_2_05_0000.exe) when I try to install these it tells me I do not have a Audigy 2 Sound Card and goes no further, can anyone please explain why?
Thank you.

If you're using a dynamic microphone, the Audigy 2 ZS dri've bay has a jumper which you can change for it to support dynamic microphones instead of electret microphones. However once this is done you won't be able to use electret mics until you've changed the jumper setting back.

Set up from creative down load does not detect any sound blaster audigy mess

I have a sound blaster audigy with no installation cd. I installed the card to download the drivers. The detection software on the site said there was no creative product installed.
I downloaded the web update file and saved to my desk top. Ran the file after closinging all apps and got a message that there was no audigy detected. Reinstalled the card, same, did it again in another pci slot.
Tried finding a driver in xp, found one for soundblaster. No sound at all with this xp driver. I do not have intergrated sound on the abit k7rsa board. How do you install the driver if the set up program stops you because it does not see the device, and with no install cd? Thanks for any help.
Tony

I have the same problem. About a year ago I threw out all my driver cd's because they were really piling up and i figured i'd never need them because I've been able to download all the driver's i've ever needed from company websites.
NOT SO with Creative.
I have the Sound Blaster Audigy 2 Platinum (the one with the ports for the front of the computer). I recently had to reinstall my OS. I got the soundcard to work, but all the optional components I had before (like the ability to use the remote control to control sound, and the EAX console etc) are gone. I tried to download these components from the website (it's really hard to tell which is which, so i downloaded them all). They will NOT install! I keep getting the error message "Setup did not detect required components, Setup will exit" on all the download software.
This is extremely frustrating because I'm unable to setup the speakers properly (windows speaker settings don't really work).
I did manage to do the automatic update thing, but it only updates the core drivers.
PLEASE HELP!
I paid $200 bucks for this card (granted, that was a couple years ago), so I should be able to at least download the same software that came with the product!
Please have a professional (not an engineer without user interface experience) design the download area too...it is extremely difficult to understand what the individual components really do! At the very least, when you download them...they should work!
Thanks.

Front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not fo

The front I/0 panel on Sound Blaster Audigy 2 Platinum ZS not found by Creative Volume Control Application. Under recording sources, I can only choose from "What you hear", MIDI Synth, S/PDIF-In, CD Digital, Analog Mix (Line/CD/Aux/TAD/PC), Microphone and Wave. The option to record from anything on the front panel, (Aux-in 2, Line-in/Mic-in 2) have disappeared. I have tried re-installing the software from scratch, just installing Creative Update components and even formatting the hard-dri've and re-loading Windows but it still doesn't work!!?Does anybody have any helpful suggestions on this frustrating matter?

If you're using a dynamic microphone, the Audigy 2 ZS dri've bay has a jumper which you can change for it to support dynamic microphones instead of electret microphones. However once this is done you won't be able to use electret mics until you've changed the jumper setting back.

Mic2 front panel of sound blaster audigy 2 zs platinum still not worki

anyone..... please help!!!
I have a sound blaster audigy 2 zs platinum, everything is hooked up perfectly including all power cable, and connectors to the front dri've bay. I have a samson q7 microphone that is connected using xlr female to /4" plug to the mic2 jack but I got no input signal. I then tried also using just a /4" to /8" to the back mic port of the PCI, no signal either. My friend said this mic doesn't need any other power like a phantom power or anything
can you please help me!
X

If you're using a dynamic microphone, the Audigy 2 ZS dri've bay has a jumper which you can change for it to support dynamic microphones instead of electret microphones. However once this is done you won't be able to use electret mics until you've changed the jumper setting back.

Audigy Gamer not found by Wondows XP - Emu10kx installing inst

I have bee using an audigy gamer quite succesfully for the past year or so. Today, I upgraded my motherboard and cpu. my new motherboard has built on sound (as they all do now) that I have DISABLED in BIOS. I reinstalled a fresh copy of WindowsXP so the drivers would not be messed up with a new motherboard. I can see in my device manager that Creative Audigy Audio Proccesor (WDM) is on my list of installed and working devices...but i get no sound at all. I looked in my sound settings though windows and it shows my default sound device as Emu0kx Audio. This sounds like the same problems I read other people having but here is the difference... I still have my original CD! I used it, twice now, to try to install my card correctly, but nothing changes, still no sound. I downloaded the AUD_EAX4DRV_0303.exe pack from creative's web site but when I try to use it, it says no sound blaster audigy found on your system. I can assure you, it is in there. like I said before, it worked fine until I swapped motherboard and processor. I went from an MSI board with an Athlon 800+ to an MSI board (K8T Neo) with an Athlon 64 3400+. I have already tried moving it to a new PCI slot and that does not work either. I have downloaded all updates for my motherboard already. I checked with MSI, they say that this card is tested and works fine with their board. Also, the game port off my audigy is not showing up. I dont know if this is related to the same problem or not. One last thing, the firewire port on my audigy DOES work. So, this means, the card IS being found, but not found as an audigy. Please help!!!

Same problem here, it seems Microsoft has decided we should all be using this Kx driver instead. Is just as well because it works and CL can't manage to write drivers for thier own products anymore for some reason. I believe they may be trying to run some type of forced obsoescense on us. I do give them props for sharing the necessary specs to the ALSA people as my SBAudigy2 platinum works great on Ubuntu Linux using the ALSA driver.
but yeah, why does creative even offer the drivers online, NOBODY can install them, the installer is either broken or some firmware change or something makes it look like not a SB card so the installer will never work to install the driver. At least with the EMU0kx driver you have audio. If you force it via CTZAP on the CD it will install a non working driver and nothing will detect a Soundblaster card.
Cliffs: There are no drivers for the Soundblaster audigy series on Windows XP any more give up looking. A fresh install of windows and using your Install CD does not work, moving the card to a new PCI slot does not work, uninstalling the card drivers and hardware then reinstalling does not work. Creative is known for supplying great hardware and horrible software, sad but true.

Sound blaster Audigy 2zs platinum setup with creative inspire 5.1 digital 5

what should the setup be for the sound blaster Audigy 2zs platinum and the reati've inspire 5. digital 5500 because with the decoder in i only get center fl fr on games. i dont get sound from the rear speakers.but when i take the decoder out and just plug the 3 leads straight into the back of my sound card i get 5. any help plz.i done a thx sound test with the decoder in it does fl i can hear it but i can hear the center as well
and no sound comes out on the 2 rear speakers when doing the test.but when puting the 3 cables straight into the back of the sound card i runed the test and i could hear all the speakers fine even the rear speakers any help plz is this ment 2 happen or do i have to change some settings thanks for any help plz help me thanks.

I Have had a problem for ages. I have the Audigy 2 ZS Platinum and Inspire 5. digital 5500.
I have copied the advice I received/didnt recieve from creative.
Best of luck
Dear Martin
Thanks for your reply
I am sorry for the problem you are facing.
To achieve outputs from all the speaker during speaker test, you will need to have an analog connection, or digital DIN connection.
That will be possible if you connect the three line out jacks on your soundcard, to the three audio input (analog jacks->green,black,orange) on your speaker, if it has this connection. Or, you may connect them using Digital DIN, if they have this connection.
If you are using digital connection (coaxial, optical), there will be no way to achieve sound output from all the speakers during 5. speaker test, as they carry stereo signal.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe:
Original Message Follows:
Hi
I understand you must be busy, so no problem.
No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
Half life two: front left-right and centre. NO rears
Fear: Front, left, right, & centre. No rears
Farcry Front left, right & centre. No Rears
When I run your speaker test HISSSSS, No Rears, no front left or right
Beats me?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 24 January 2006 5:44
To: Martin
Dear Martin
I apologize for the delay on the answer.
If you select Dolby Prologic mode on the decoder, are you able to listen
the game audio, with EAX, in all of the speakers?
Regarding to the optional bay dri've, you can purchase it from ou
Best Regards
(Mod Note: Name Removed)
Original Message Follows:
Hello
Your email was helpful, unfortunately, not for my unit, you see I would
have
connected the Jack leads in by now if the inspire had Jack lead inputs
as
you describe
Please don't think I am being sarcastic, but from reading the
correspondence
below it would seem as if your department is having difficulty
understanding
my problem.
Also it would seem your department doesn't have the necessary technical
information on your very own product, so to help with your dilemma I
have
taken photos of the input/outputs on the Inspire unit.
You will clearly see the inspire has no inputs other than Coaxial and
Optic.
This leaves me back to my last post. I think the solution would be for
me to
purchase the correct processor, which would have come with the original
sound card had I not been a little tight on the money front.
I have attached a photo of the sound card with the processor, I would
love
to buy this processor but find myself unable to locate this product on
your
web site. Would you possibly be able to send me the correct link to this
item so I can buy this Processor Please?
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 8 January 2006 0:3
To: Martin
Subject: RE: CLE -
Dear Martin
Thanks for your reply
Your soundcard is Audigy 2 ZS
Your speaker is Creative Inspire 5. Digital 5500
You will need to have a 3:3 cable(with the color green, black, orange)
to connect your soundcard to your speaker, to achieve the 5. effects
with games.
Below is the connection:
- Connect line out jack of Audigy 2 ZS
to 'Front' of Creative Inspire 5. Digital 5500 using the green color
connection
- Connect line out 2 jack of Audigy 2 ZS
to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
connection
- Connect line out 3 jack of Audigy 2 ZS
to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
orange color connection
Once you have done the correct connection, play the game DOOM3.
Ensure you have selected either the EAX or surround option in the game
settings.
Does it work?
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
You have lost me. Your sound card clearly states that I can have EAX
surround decoding from the sound card I have purchased.
All of the games on your web site claim to give me an environmental
effect
that will blow my mind, hence EAX.
All I have done wrong is NOT buying your decoder that comes with the
sound
card. My mistake.
All I want to do is re-address this issue and buy the correct
decoder/processor.
Can you point me to the correct link on your web site so I can buy the
correct decoder/processor?
As for the PCM out of the above cables, this foxes me as my other
equipment
only use Optical cabling on my Lexicon processor and from that I have DD
7., DTS 7. and meridian 5. lossless.
My issue is more to do with NO EAX from the rear and centre channels
while
in-game.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 09:3
To: Martin
Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
Dear Martin
Thanks for your reply
All commercial digital connection eg. optical or coaxial cable will only
carry PCM stereo signal. If you want to output the signal to a surround
5. with extra EAX environment effects, it will not be possible at all
since it is only restricted to stereo channel signal.
As per current industry limitations, we are bound to follow the standard
one-signal output for all our SPDIF and Optical output jacks. This is
something that is currently shared by all vendors for all products.
Please note that all games are not dolby digital, even they are , it
will require certain motherboard to encode it to dolby digital signal,
which our soundcard does not support.
You can only use analog connections to gain true 5. surround for
gaming..
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Creative Labs Europe
Original Message Follows:
Hi Joong
I don't fully understand your email, but I do get the gist of what
you're
saying and understand I need to connect the analogue cable to fully
appreciate the sound in EAX.
Would you be able to tell me what product I could buy from your
catalogue
which would marry up with the sound card I have, as I understand now
that
the Inspire 5. will not do the job.
Kind regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 6 January 2006 04:00
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
Dear Martin
Thank you for the reply.
Computer games written with support for 3D audio do not require a Dolby
Digital Interacti've Content Encoder (DICE) to output multichannel sound,
with no exceptions. Sound devices that support the real time encoder
technology from Dolby will simply receive the multichannel wave file
output and encode it in real time to a somewhat modified Dolby Digital
bitstream. Creative does not support the Dolby Digital Interacti've
Content Encoder on any of its sound cards.
The only difference between a Sound Blaster card and an audio card that
has a real time encoder, is that you can make a one-wire, digital
connection from your audio card to your home theater receiver and enjoy
discrete multichannel sound from the game. However there will be a
continuous, slight delay, known as "latency", as the encoder is creating
and transmitting the bitstream, and of course the compression scheme
being used is "lossy" (i.e. not bit-accurate).
If you want to enjoy 3D audio in 3D enabled PC games in multichannel
surround sound with a Sound Blaster card, it is recommended that you
connect the analog outputs of the sound card directly to the analog
inputs of the receiver. This will require 3 cables for 5. surround
sound, one for front right and left, one for rear left and right, and
another one for front center and subwoofer. Though it requires more
cables than a real time encoder system, it will not have any latency
issues. When connecting PC audio to a home theater receiver, Creative's
latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
are likely to provide higher quality audio than any Dolby Digital real
time encode system available for the PC today.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Services
Please do not use this link to submit technical queries
Original Message Follows:
Hi
One particular game which has "in-game" DD is Farcry; I used this as my
benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
it
on friend's machines and they get the full surround effect so I Know
this
version is ok. I also have ALL of the game patches & updates.
I would like to point out that while playing Doom 3, Half Life 2,Fear,
Colin
McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
ops, All these games have EAX HD, which is enabled within the options
menu
"in-game", But I do not get ANY use out of the rear's and I might as
well
listen in stereo.
No, inspire 5500 does not automatically switch while "in-game" when DD
is present as you would expect, but does if it was a Movie, which makes
me
think the DD stream isn't getting to the processor.
I originally thought I could put all this to rest if I could buy the
control
panel that would have come with the Sound card if I had not tried to
save
money, but every time I search your accessories site I get completely
lost,
it really isn't user friendly, the sub-menus are very time consuming and
point you in the wrong direction because they are not categorised as Joe
public would understand
I downloaded your TEST Movies and creative demo player utility, ran it
but
still no EAX HD or DD if that were present.
I want to put this card and Processor into my boys computer (which is
the
same Spec as mine and I will update to the FX series, but I am unwilling
if
I cannot find a logical reason why this set-up cannot work first.
Would it have anything to do with the pins on the Digital out on the
sound
card plug, the one I bought and was attached to the last email? Only
sending
certain channels down to the processor?
Regards
Martin
-----Original Message-----
From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
Sent: 5 January 2006 08:09
To: Martin
Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
Dear Martin
Thanks for your reply
Your speakers are fine as you mentioned that there is sound from all the
speakers when you are playing movie.
May i know what game are you playing when there are no sound from the
rear speakers?
Have you done the appropriate settings in the game to achieve the 5.
sound?
Is there any game patches that you will need to update?
Does the Dolby Digital LED light up when you are playing the game?
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Mod Note: Name Removed)
Creative Customer Support Servic
Original Message Follows:
Hi
I am sorry; I should have said the Inspire 5. was model number digital
5500
S/N SW330030026.
The inspire has these connection on the back of the processor
>From top/back of unit
Audio Outputs
Front
Rear
Centre/subwoofer
Audio inputs
Audio line in
Coaxial
Optical
DIN
The Din to a remotely located Subwoofer which has the speaker leads
inputting into it. Plus power.
Attached is the creative view of the controls menu and I have attached
the
invoice I was sent, it shows the lead I was told to fit.
As I said, I can now hear DD5. while within a movie from ALL speakers
BUT
no sound from rears during IN GAME DD5.
I do not use this PC for films only games.
Regards
Martin
If you are having a digital connection, it is normal for only get only
front left/right is you use the speaker test option.
http://us.creative.com/support/kb/article.asp?l=3&sid=4858
Speaker test only outputs from two front speakers?
You mentioned that that you are unable to get any sound from the rear
speakers when playing game right? May i know are you using a digital
connection? May i know what speaker settings have been made under
Creative Speaker settings?
Do get back to me on the above.
Thanks
Original Message Follows:
Operating System: Windows XP Professional x64 Edition
Creative Model Number: SBO 350
Computer Brand/Model: home made
Processor/CPU: AMD 64
Memory: Gig DDR 4
BIOS Type/Revision: 5. 39
System Board/Chipset: ASUS A8N-SLI Deluxe
Detailed Problem Description:
I have the above Sound card.
I also own Inspire 5. amp/processor
I Wanted to save money by connecting above sound
card to amp/processor
Connections on sound card made life very difficult
I contacted Creative for help. you told me to buy
an RCA to mini jack cord which also has other connections, from your
web site, (I tried to find
the product number for you, but your sub-menu
system is so poor I couldn't locate the RCA/mini
3.5 /to phono link for you) this cord connects
directly into the digital in, on the sound card (3.5 Mini jack) to the
coaxial input on the
inspire 5. amp/processor.
I have enabled ALL sp-diff settings and digital in
setting on every program/utility/kitchen sink and all.
I have an SP-Diff wire from DVD burner to creative
sound card, and yes its enabled and digital only
is selected.
I can play a DVD and see the inspire 5.
automatically change from Pro-logic to Dolby
digital when it See's an AC-3 stream.
when I try and play ANY game you say has EAX
,2,3,4 I cannot get any sound from my rear
speakers (see above in Dolby Digital ALL speakers
work correctly)
when I enter the set-up menu within the creative
software you supply with the sound card and select
5. speaker, digital only, test the speakers via
the white noise function, all i hear is left and
right noise. no centre, no rears.
I phoned you tech support line, the boy on the
phone didn't have much of a clue about your
product and I had to tell him what connections sit
on the inspire 5. series amp/processor.
I want to build another PC for my son, I want to
add the FX series sound card and amp, but i am not
willing to buy anything until i feel you have
helped me to solve this problem first.
please can you help, I am at the end of my tether
with this sound card.
kind regards
Martin Waite
Message Edited by Daniel-CL on 0-28-2006 :36 PM

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