Sound Blaster EVO Control Pannel do not recognize EVO ZxR correctly

Hi,
I have a problem since some days and I don't understand why.
Before I begin, yes I did uninstall and re-install drivers/control panel.
So, normally the EVO Control panel would recognize my Headset EVO ZxR correctly and give me all the option linked to it, as Clear voice, SBX, if ANC is active of not, change the modes (game, music, film), etc...
This per USB and not Bluetooth by the way.
But I don't know why, since some days it will no more, and only give me few option in the control panel.
What I have now is only this :
(In this one I can't even test the sound if I select 7.1, but if tested from windows sound control pannel it works fine as 7.1)
and as you can see, it is up-to-date :
Not to mention that the Headset has the latest Firmware too.
So Any advice to find again this :
It was all working and at some point no more, and I don't know why.
Again, re-installing did not help.
It is perfectly working via Bluetooth on my phone though.
OS : Windows 8.1 Pro.
Any advice, idea would be much appreciated.
Thank you.

Originally Posted by dinopkk
Hi Cavegraffitti,
Since you have tested it on another computer with the same result, there may be a problem with the headset. But do you want to try to do a hardware reset to the headset? It will reset the settings on the headset and maybe fix your problem. This website contains steps to do a hardware reset for the Sound Blaster EVO Zx and it can be used for the ZxR as well.
If you have not updated your headset's firmware you may want to give it a try as well.
I can now confirm what the problem is. After reformatting my whole operating system I was indeed able to get the software to work properly again, however after a windows update the software will not work properly again. Confirmed same thing about the windows update on my other pc as well and the only way to get it to start working again to to do a system restore point before the last update.
I am sorry but this is unexceptionable! So I have to stay on an old version of windows in order to use this product...
I want a full refund please.

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    Report Version:  9
    Interval Since Last Report:          10689 sec
    Crashes Since Last Report:           3
    Per-App Interval Since Last Report:  6 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      79169C6B-1A97-4F9C-A646-0F9E67CE13D3
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00007ff003700000
    VM Regions Near 0x7ff003700000:
        MALLOC_TINY            00007ff003400000-00007ff003700000 [ 3072K] rw-/rwx SM=PRV 
    -->
        MALLOC_SMALL           00007ff003800000-00007ff004800000 [ 16.0M] rw-/rwx SM=PRV 
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    objc[16528]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.audio.AudioMIDISetup          0x000000010a0c9875 0x10a0a4000 + 153717
    1   com.apple.audio.AudioMIDISetup          0x000000010a0c31b3 0x10a0a4000 + 127411
    2   com.apple.audio.AudioMIDISetup          0x000000010a0c3a89 0x10a0a4000 + 129673
    3   com.apple.audio.AudioMIDISetup          0x000000010a0c2a3a 0x10a0a4000 + 125498
    4   com.apple.AppKit                        0x00007fff91d4cc69 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1311
    5   com.apple.AppKit                        0x00007fff91d431b9 loadNib + 322
    6   com.apple.AppKit                        0x00007fff91d426b6 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    7   com.apple.AppKit                        0x00007fff91d425d1 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    8   com.apple.AppKit                        0x00007fff91f30328 -[NSWindowController loadWindow] + 221
    9   com.apple.AppKit                        0x00007fff91f300e3 -[NSWindowController window] + 75
    10  com.apple.audio.AudioMIDISetup          0x000000010a0acb9a 0x10a0a4000 + 35738
    11  com.apple.CoreFoundation                0x00007fff8b9d29e1 -[NSObject performSelector:] + 49
    12  com.apple.CoreFoundation                0x00007fff8b9d2962 -[NSSet makeObjectsPerformSelector:] + 274
    13  com.apple.AppKit                        0x00007fff91d4cc27 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    14  com.apple.AppKit                        0x00007fff91d431b9 loadNib + 322
    15  com.apple.AppKit                        0x00007fff91d426b6 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    16  com.apple.AppKit                        0x00007fff91d425d1 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    17  com.apple.AppKit                        0x00007fff91f30328 -[NSWindowController loadWindow] + 221
    18  com.apple.AppKit                        0x00007fff91f300e3 -[NSWindowController window] + 75
    19  com.apple.audio.AudioMIDISetup          0x000000010a0a927e 0x10a0a4000 + 21118
    20  com.apple.audio.AudioMIDISetup          0x000000010a0a60fe 0x10a0a4000 + 8446
    21  com.apple.audio.AudioMIDISetup          0x000000010a0a6088 0x10a0a4000 + 8328
    22  com.apple.Foundation                    0x00007fff8c97b716 __-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_1 + 47
    23  com.apple.CoreFoundation                0x00007fff8b98451a _CFXNotificationPost + 2634
    24  com.apple.Foundation                    0x00007fff8c9679cb -[NSNotificationCenter postNotificationName:object:userInfo:] + 65
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    28  com.apple.AppKit                        0x00007fff91d3dfb1 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 330
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    0   libsystem_kernel.dylib                  0x00007fff8c92f7e6 kevent + 10
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    0   libsystem_kernel.dylib                  0x00007fff8c92f192 __workq_kernreturn + 10
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    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8c92f192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8c496594 _pthread_wqthread + 758
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    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8c92f192 __workq_kernreturn + 10
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    2   libsystem_c.dylib                       0x00007fff8c497b85 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8c92f192 __workq_kernreturn + 10
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    2   libsystem_c.dylib                       0x00007fff8c497b85 start_wqthread + 13
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      rdi: 0x00007ff00370000c  rsi: 0x0000000000000001  rbp: 0x00007fff69ca26b0  rsp: 0x00007fff69ca26b0
       r8: 0x000000010a19a400   r9: 0x0000000000000d5c  r10: 0x0000000000000180  r11: 0x00007ff0035d54e0
      r12: 0x000000010a110b20  r13: 0x00007ff0035d59f0  r14: 0x00007ff0035c3dd0  r15: 0x00007ff0035d59f0
      rip: 0x000000010a0c9875  rfl: 0x0000000000010206  cr2: 0x00007ff003700000
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           0x10a121000 -        0x10a172ff7  com.apple.audio.midi.CoreMIDI (1.8 - 42) <D294480D-8E43-3DA6-BD2D-D9FB1102440D> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
        0x7fff69ca4000 -     0x7fff69cd8ac7  dyld (195.5 - ???) <4A6E2B28-C7A2-3528-ADB7-4076B9836041> /usr/lib/dyld
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    External Modification Summary:
      Calls made by other processes targeting this process:
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        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 20993
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=141.8M resident=66.8M(47%) swapped_out_or_unallocated=75.0M(53%)
    Writable regions: Total=51.1M written=3908K(7%) resident=8412K(16%) swapped_out=0K(0%) unallocated=42.9M(84%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                   196K
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    TOTAL                             295.4M
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    <This sentence makes no sense>
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    <How would I know that?>
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