Sound blaster XFi - MB3 volume error

I have Dell XPS laptop, with windows 8.1 pro 64 bit installed. All software and drivers are set for auto update. I bought sound blaster xfi mb3 audio enhancement software in Jan 2015. It was working fine till last 2 month back. I did not notice it at first but the volume control stopped working. I used to decrease the sound system's volume to compensate that. Then after a week I understood that this is because the volume is not working. I checked it out, and found that realtek driver was getting the sound instead of sound blaster driver. I am getting the enhanced sound output though. But for volume, I have to reduce it from realtek volume control,I enabled it from volume mixer. Here are the snaps of the options:
issue_snap1.jpgissue_snap2.jpg
I have raised the issue with creative team, but they were not able to find the issue. I just want to know which software is having issue, is it the OS or the XFi MB3...
Thanks

Originally Posted by kromastorm
I have Dell XPS laptop, with windows 8.1 pro 64 bit installed. All software and drivers are set for auto update. I bought sound blaster xfi mb3 audio enhancement software in Jan 2015. It was working fine till last 2 month back. I did not notice it at first but the volume control stopped working. I used to decrease the sound system's volume to compensate that. Then after a week I understood that this is because the volume is not working. I checked it out, and found that realtek driver was getting the sound instead of sound blaster driver. I am getting the enhanced sound output though. But for volume, I have to reduce it from realtek volume control,I enabled it from volume mixer. Here are the snaps of the options:
issue_snap1.jpgissue_snap2.jpg
I have raised the issue with creative team, but they were not able to find the issue. I just want to know which software is having issue, is it the OS or the XFi MB3...
Thanks
Hi kromastorm,
It's hard to tell but based on the snap shots, it seems that the volume controls of the Realtek and X-Fi MB3 are not in sync. Under normal condition, the volume levels should be in sync.
Suggest that you uninstall the X-Fi MB3 first; follow by the Realtek driver. Download and install the latest Realtek driver before reinstalling back the X-Fi MB3 software. I reckon there are software updates that may interfere with the software behaviour; so be sure to disable any background programs before proceeding.
Cheers,
JL-CL

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    Originally Posted by kromastorm
    I have Dell XPS laptop, with windows 8.1 pro 64 bit installed. All software and drivers are set for auto update. I bought sound blaster xfi mb3 audio enhancement software in Jan 2015. It was working fine till last 2 month back. I did not notice it at first but the volume control stopped working. I used to decrease the sound system's volume to compensate that. Then after a week I understood that this is because the volume is not working. I checked it out, and found that realtek driver was getting the sound instead of sound blaster driver. I am getting the enhanced sound output though. But for volume, I have to reduce it from realtek volume control,I enabled it from volume mixer. Here are the snaps of the options:
    issue_snap1.jpgissue_snap2.jpg
    I have raised the issue with creative team, but they were not able to find the issue. I just want to know which software is having issue, is it the OS or the XFi MB3...
    Thanks
    Hi kromastorm,
    It's hard to tell but based on the snap shots, it seems that the volume controls of the Realtek and X-Fi MB3 are not in sync. Under normal condition, the volume levels should be in sync.
    Suggest that you uninstall the X-Fi MB3 first; follow by the Realtek driver. Download and install the latest Realtek driver before reinstalling back the X-Fi MB3 software. I reckon there are software updates that may interfere with the software behaviour; so be sure to disable any background programs before proceeding.
    Cheers,
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