Sound Blaster Z headphone/mic not working. I am sad :(

Hello I bought a Sound Blaster Z yesterday. I am running Windows 8.1
I have a Turtlebeach X12 headset and when I plug the mic/headphone jacks into the Sound Blaster Z I get no sound when swapping to headphones in the SB-Z control panel and also my microphone is not detected. I am using the latest drivers, I have disabled my on-board audio and uninstalled its drivers, and my X12 usb is plugged in for power. I also have double checked the connections from the headset to the SB-Z itself several times.
Sound comes out of my speaker setup and btw its crystal clear and I am extremely impressed with how much better the SB-Z sounds over onboard audio.
Thank you for help.

Hi KingCheese,
Glad you got to resolve your issue!
We would really appreciate it if you could post how you were able to resolve it (if it is not too much trouble on your side).
This is so that other forum members who might experience the same issue can be referred to this particular thread.
Cheers!
Philip-CL

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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