Sound but no Video when trying to play video files - HELP!

I am trying to play video files via Elements Organizer. In this case it is .MOV files. The new screen pops up but all I get is the sound and no video. I have downloaded the newest quicktime player but it did not help. Any ideas?

Hi,
What happens when you play the same file outside Organizer?

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    +lua debug: Trying Lua playlist script /Applications/VLC ƒ/VLC.app/Contents/MacOS/share/lua/playlist/anevia_streams.lua+
    +lua debug: Trying Lua playlist script /Applications/VLC ƒ/VLC.app/Contents/MacOS/share/lua/playlist/appletrailers.lua+
    +lua debug: Trying Lua playlist script /Applications/VLC ƒ/VLC.app/Contents/MacOS/share/lua/playlist/bbccouk.lua+
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    My team consistently gets an error when trying to play a video in SharePoint 2013. I can upload it, pick a thumbnail and save it.  When anyone else goes to the intranet site and tries to play the video, they get a media failed to load error.
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    Result
    Protocol
    Host
    URL
    Body
    Caching
    Content-Type
    Process
    Comments
    Custom
    963
    404
    HTTP
    team.hagerman.com
    /submissions/Compiled%20Videos/AutoCAD%20-%20Multiple%20Profile%20Icons/AutoCAD%20-%20Multiple%20Profile%20Icons.wmv
    13
    private,max-age=0; Expires: Tue, 11 Feb 2014 21:58:26 GMT
    iexplore:15076
    [#956]
    Request:
    GET /submissions/Compiled%20Videos/AutoCAD%20-%20Multiple%20Profile%20Icons/AutoCAD%20-%20Multiple%20Profile%20Icons.wmv HTTP/1.1
    Accept: */*
    Accept-Encoding: gzip, deflate
    User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET4.0E; Zune 4.7; AskTbAD2/5.15.4.23821)
    Host: team.hagerman.com
    If-Modified-Since: Wed, 26 Feb 2014 19:07:33 GMT
    If-None-Match: "{8A07B719-341D-4BEE-BD61-F364394C3E98},2"
    DNT: 1
    Connection: Keep-Alive
    Cookie: databaseBtnText=0; databaseBtnDesc=0; stsSyncAppName=Outlook; stsSyncIconPath=%2F%5Flayouts%2F15%2Fimages%2Fmenuoutl%2Egif; __utma=95027589.2092965952.1364844931.1393356332.1393429315.524; __utmz=95027589.1393268194.522.68.utmcsr=SilverpopMailing|utmccn=TE%20-%20St.%20Louis%20MCAD%20(12)|utmcmd=email;
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    Cache-Control: private,max-age=0
    Content-Length: 13
    Expires: Tue, 11 Feb 2014 21:58:26 GMT
    Server: Microsoft-IIS/7.5
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    Date: Wed, 26 Feb 2014 21:58:25 GMT

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