Sound Button Not Working (partially)

I just bought New Ipad, Model MD510ZP wit OS version 6.0.1. The probem is I can increase the sound using side button but it doesn't work other way, means I cannot decrease sound using the same button.  Could it be a hardware fault.  If yes can I claim a replacement as it was just new?
Thanks.

Have you tried a reset to see if it works after the iPad has restarted ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If that doesn't fix it then you could try restoring to your backup and/or back to factory defaults, but if it's a hardware issue then you will need to contact Apple.

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    Solved my problem straight away - cheers!
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