Sound Distortion During Calls - Curve8530

My BB is less than a year old, and purchased through bell on their system.  I am encountering so much feedback at this point that I can't understand my customers.  This only occurs when I use the actual phone....not when my bluetooth is connected.  The feedback is horrible for me and my customers have commented that they hear an echo, so I am opting to not use the calling feature at this point.
I have done a backup, and all of the updates...it still sounds bad.
Bell has offered to ship it to their tech support for $42.00 (my cost) and provide me with a replacement BB for the interim, but only if I give them a $250.00 deposit.  They said that it might be covered by the one year warranty, or that their tech support might determine that this problem is the result of misuse.
I'm frustrated that this piece is less than a year old and has such a problem already.  I am also frustrated at Bell's service level, but that is my own fault for opting for their service.
Can anyone offer guidance on what the issue might be?

I've a Z10 which is about 8 months old and I get a squelching type of noise which forces me to cancell the call and call back. I can hear it as can the person on the other end. Vodafone in the UK have suggested I plug the handset to the PC and re-set the factory settings, however, It doesn't happen when in the car and conected by Bluetooth.

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    Knowledge not shared is knowledge wasted!
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    http://support.apple.com/en-us/HT203792
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    To find out if there is an issue with the microphone itself—and not the app you're using or your cellular connection—test the microphone with the built-in Voice Memos app. Speak into the microphone and then play back the recording. You should be able to hear your voice clearly.
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    http://support.apple.com/en-us/HT203800
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    Restart and update
    Restart your iPhone and test again.
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    I hope this information helps ....
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  • Sound distortion since OS upgrade?

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  • IPhone 4s earpiece very quiet during calls, but normal in Voice Memos.

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  • IPhone 4 Mic & Speaker not Working during Call

    Hello All,
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    Waiting for reply....

    Do the basic troubleshooting steps described in the User Guide:
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    2.  Restore in iTunes using a backup
    3.  Restore in iTunes as new, without using a backup.
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