Sound distortion - Pavilion DV6-3040sa

Hi,
When i was at university, i had to connect my laptop via ethernet to gain internet access as there was no wi-fi connection in student halls. The sound distortion was quite bad. I couldn't even listen to music or watch video's as the sound would go distorted. It got worse if i tried streaming videos off the internet such as youtube. When i returned home, i connected to the internet via wi-fi and i didn't seem to experience any sound distortion. The sound was fine except for the odd occasional distortion but it wasn't a big problem. I assume it is something to do with the network cards? If someone could help me fix this problem, it would be much appreciated. I'd like to enjoy my music and videos without any distortion again
Thanks,
Kin.

Uninstall both audio and network drivers through Control Panel > Programs and Features, reboot the computer and install updated one from here
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Similar Messages

Pavilion dv6-3040sa, black screen, flashing caps lock

Hey all, In need of some help for a friend, her laptop has had this issue for a while now and only just come to me for help. Her HP Pavilion DV6-3040SA has an odd issue with it, if you power it up the display doesn't come on and the caps lock just flashes, it will continue to flash until the laptop is turned off. On the help section a flashing caps lock does not refer to any particular error. I've reseated RAM, tried hard resetting, reseated the CPU and it managed to power up, then after it was turned off, it wouldn't power up again and had the same issue, after playing with it some more it powered up and worked for 2 days, when it promptly stopped working again. Any reason for this issue?

Processor failures can be have inconsistently. I have seen processor failures start with 1-2 second hangs in the OS to working one day and not at all the next.
The blinking code you have desribed is a beep code of one. Review the following table found here.
Caps Lock/Num Lock
1
CPU
CPU not functional
Reseat replace CPU.
Service
Caps Lock/Num Lock
2
BIOS
BIOS corruption failure
Restore BIOS from onboard backup (jumpers)
Service
Caps Lock/Num Lock
3
Memory
Memory module error not functional
Reseat memory modules (see next section).
Test memory from UEFI or BIOS.
Replace bad memory modules.
Service
Caps Lock/Num Lock
4
Graphics
Graphics controller not functional
Service
Caps Lock/Num Lock
5
System board
General system board failure
Service
Caps Lock/Num Lock
6
BIOS
BIOS authentication failure
Restore BIOS from onboard backup (jumpers)
Service
The options for a blink code of 1 is to reseat the CPU as you have already done or to replace the processor. Since the issue returns after reseating the CPU, it looks like the CPU needs to be replaced. Sorry.

HDMI sound. Pavilion DV6. Windows 7. TV sound was working via HDMI. Now switched off?

I connected the pavilion dv6 to the tv with an HDMI cable. Sound and vision were working on the tv after setting the TV to HDMI.
My Grandson discovered that their was no sound from the computer and, unknown to me, changed something to get sound from the computer speakers which stopped sound from the tv.
How do I get sound back to the tv via HDMI. How do you switch from computer to tv sound and back ? can you have both at once ?
malcolm

Hi Malcolm,
Open windows Control Panel, open Device Manager and open up Display Devices - make a note of the hardware listed here i.e. ATI, Nvidia or Intel.
Next, connect your notebook via HDMI to your Tv. Right click the speaker icon in the Taskbar and select Playback Devices. Left click once ( just to highlight the entry ) the HDMI Output that has the same name as your display adapter and then click the Set Default button - see if you now have audio.
Regards,
DP-K
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Sound Issues HP Pavilion dv6-6158nr Entertainment Notebook PC

Hello,
I have HP Pavilion dv6-6158nr Entertainment Notebook PC with Windows 7 Pro 64-bit OS. Recently I noticed issues with how my volume control works. I am not sure if it's an application issue (Firefox 9/10) or audio drivers. While watching playing an audio file or watching video my default playback device is set to speaker, but as soon as I plugin my headphones both headphones and speakers will go to mute. Some times disabling and re-enabling the device will solve this issue, and other than that I also have to restart Firefox to get the sound back.
Tried installing all the available updates form windows, also reinstalled/update the sound drivers as n admin with no possible fix. Also as shown in picture below, when I try to make a Google call using Firefox I use built-in mike an headphones. During that time headphones icon will be appeared in the window shown below listed as communication device and disable both audio in/out.
Let me know if any further information is required.
Thanks.

First uninstall the audio driver:
Click Start and type device in the search field, then select Device Manager. >> Audio, video and game controlar >> right click and uninstall all values under it >> restart >> download and install the following drivers:
BIOS
Audio
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
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HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit- no sound

HP Pavilion DV6 Notebook -VX070AV, Windows 7 64-bit.
IDT High Definition Audio CODEC Enabled stwrt64.sys 6.10.6289.0
Intel (R) Display Audio Enabled IntcDAud.sys 6.12.0.3047
Speakers show sound coming from internal speakers.
Speakers and Headphones Properties show- No Tone Control installed–how do I get it?
I have updated, deleted, and reinstalled drivers, from HP support help, no luck.
Please Help!
Thanks
CJ

Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
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Pavilion dv6 - loud beeping sound when starting +sound problem

i just bought an hp pavilion dv6 notebook LR732PA and every time i turn it on there's a loud beeping sound, and i'm not sure if this is normal but it asks me where to boot from (pc hard drive) and which oS (windows 7 64-bit). does anyone know how to stop the beeping?
Also sometimes the sound stops working altogether and an icon appears on the screen with a circle moving around it, and when i try to put the volume up the bar slides back down. it usually can be fixed by closing some programs and processes, it happens sometimes when ive just got 2 programs running and i close one and its ok, or if its not i have to restart. is this something to do with RAM or some kind of sound setting?
Thanks =)

There could possibly be a RAM issue here are a couple of troubleshooting links that might resolve your issue or give you an idea what the beeping is referring to.
http://h10010.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01732674&product=1132551#N16...
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=tis13707
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I have pavilion dv6 sound not working hp provide new update idt stil not working

HI .
i have pavilion dv6 sound not working hp provide new update idt stil not working

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go to Control Panel,Programs & Features-Uninstall IDT software and restart the laptop.Next install using the downloaded file.
```````````````````````````````````````
If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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Pavilion dv6-6c35dx - Sound not working after a HP Support update

Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
How do i fix this?

Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP.

Sound not working on laptop hp pavilion dv6

My sound is not working on my HP Pavilion dv6 Laptop. I can not get any music to play through itunes and it will not even start playing when the play button is pressed. I have not tried any movies. When computer restarts it does not play windows opening music.

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
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The sound mute button doesn't work on my HP pavilion dv6

The finger button on the pavilion dv6 doesn't work for the sound mute button. I'm not sure if a setting has been disabled or not. Anyone have any ideas on how to restore it ?

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48668.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if the mute button now functions correctly
Regards,
DP-K.
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No sound from speakers or headphones on my hp pavilion dv6-6c50us

no sound from speakers or headphones on my hp pavilion dv6-6c50us. Speakers are not muted and volume is up. May have happened after a system update

Hi,
Try the following.
Download the relevant IDT Audio installer on the links below and save it to your Downloads folder.
IDT Audio Installer - Windows 7.
IDT Audio Installer - Windows 8.
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

The sound has failed on my hp pavilion dv6

The sound has failed on my new HP Pavilion dv6 Notebook. I have used the HP assistance and "tuned up" but no improvement.
Can you help?

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of your dv6 series notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

I have no sound on my hp pavilion dv6.

The sound on my pavilion dv6 is gone. I was looking at the forum and saw a post about downliading IDT sound driver (I think thats right). I did the download and still have no sound. What do I do??

Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
also check this:
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
Good luck.
BH
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Have lost sound on my HP Pavilion DV6-1104AX after I did Vista upgrades

I have a Pavilion DV6-1104AX, did a recent Vista Service pack upgrade adn now i don't have any sound? Have tried all the basic stuff to fix it but no success.
Ray

Have you tried performing a system restore and checked if that helped? There is a very simple guide available at below link which may be of help to you
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
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Sound distortion - Pavilion DV6-3040sa

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