Sound does not work in Photoshop Album PDF

I have a 5 yr old pdf made with Photoshop Album 2. The sound does not work and also an attached video does not play (only shows as a still image). This pdf used to work perfectly when I got it but since of course I have change computer, os and acrobat versions many times. I think it worked fine when using Windows XP, don't know which version of Acrobat Reader. Currently running Windoiws7 and Reader 9.3
I got this sent to me so I only have the pdf, no original files etc.
Anybody know how to get this working?
Thanks

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Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)

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