Sound Input problem (external microphone)

Hi.  My external mike (Samson C01U, USB connection) isn't working; there's no input sound coming through. 
I'm certain it's not a hardware problem with the mike. 
On preferences > sound, there's no sign of any input (with input volume level turned right up).  Trying to record on Camtasia / Audacity / Quicktime also isn't giving any input.
Any suggestions?
Thank you so much
Daniel

Did you try to reboot? Smc reset?

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