Sound is very quiet !

Hi
I recently bought a zen mp3 from 32 GB
but now I've put some songs on it and the sound is very quiet, even when I put it on 25 !
my brother has a zen mp3 of 8 GB and his sound is very loud at 25.
Does anyone knows how i can get the songs to play louder?
thanks
sjesches

Hi,
I had a similar problem with my ZEN, the sound was just too low for my requirements as I listen to it a lot along busy roads where there is a lot of noise. I assume that you have the European firmware on your ZEN, check it, the European firmware ends in an "e". If so, you might try downloading and installing the US firmware which you can download from the US site. Download the US firmware first before throwing out the European firmware, then install the US firmware. This is much louder than the Euopean firmware, I believe this is because in Europe the authorities want to protect their young people from ruining their hearing and therefore restrict the volume of players.
Now that I have the US firmware on my ZEN I have no problem with the sound anymore.
Have fun with your player!
macqueline.

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