Sound issues; slow response; usb ports unreliable and sd reader not working

The PC is a HP TouchSmart envy about 18 months old. Soon after purchasing I upgraded to Win 8.1.
About three or four months -ago probably after a Win update was installed- I began to have Sound issues (including not able to conect my external powered speakers any more- they used to work brilliantly and initially no sound at all but I went into settings and changed something and every now and again I have to do that again to get the PC speakers to work) ; slow response; usb ports unreliable, sd reader not working- as well as issues with the internet - the modem actually. It is easier to get on to a tablet and use the internet as my PC can be really slow. As well I have uninstalled Chrome and am using Explorer as this seems a little better but I miss Chrome.
I was advised by tech at Hervey Norman that I had to do a complete system restore but in order to do that I would need the recovery discs from HP? Is that correct? How do I do this?
PS I did not make recovery discs when I first purchased the machine. (Very sad!!!)
Help!!!
Alfriston

Hi again Alfriston,
Thank you for the clarification!
To return your computer's audio back to functional order, I recommend removing the audio driver from the operating system previous to upgrading to Windows 8.1, and installing the driver provided in this link. 
If re-installing the driver does not resolve the issue, I suggest following the steps in this document on No Sound from the Speakers (Windows 8).
In regards to the USB ports, I recommend following this resource on Troubleshooting USB Connections (Windows 8), which should help consistently connect your USB devices to your computer.
To prevent your computer from lagging or responding in a slow manner, please follow the step in this document on Resolving Slow System Performance (Windows 8) to help improve the speed and efficiency of the operating system.
To further diagnose the issue with your desktop's SD card reader, I recommend following this resource on Using and Troubleshooting Memory Card Readers (Windows 8).
If your desktop still experiences issues with the audio, USB connections, speed and performance, as well as the SD card reader, I recommend returning your system back to a previous restore point. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 8).
Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 8), as well as Performing an HP system recovery (Windows 8). This should return your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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