Sound issues with Blackberry Curve 9320

Hi all, ive owned the 9320 for about a month now and this morning its deicded to not play any sound, at all.
Ive not changed any setting, ive also checked that I havent muted the phone, its using its normal sound scheme, which I have been using this past month or so.
It also isnt playing any media files, I have a few of my mp3's saved to the phone to the listen to, any time I try to open a song, I get an error saying device cant read file.
All this started today and the only thing ive done with the phone today is make 1 phonecall.
Solved!
Go to Solution.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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2 SMS Issues with Blackberry Curve 8530

Hi, I've had 2 issues with my SMS functions on my BB curve 8530 which is recently purchased.
1) I don't receive any form of notification when I receive SMSes, regardless of whether my BB is in Vibrate or Normal mode. The LED light does not flash either. I know (from other forums) that this is a common problem, but I have yet to find a valid solution for this. This problem occured around 1 month after using the BB.
2) Initially when using SMSes it comes in a chat format (e.g. history of the conversation will appear below as you type a reply) but now it only appears when I am viewing a received message. When I try to send a outgoing message, I am only able to see the history of messages I have typed, and not the ones received. How do I rectify this issue?
Thank you so much

Hello, i'm not sure about a solution for number 1, but i am experiencing the same problem for number 2. Before i changed my theme from the classsic one, everything was going okay with my texts but since i have changed it i can no longer view my messages as a conversation. I can still see my messages but i have to go all the way through the message menu ( sms inbox/outbox ect) I recommend that you open a message from your inbox, hit the blackberry key, scroll down to options, then general, then where it says theme controlled change it to combined. I tried that and it didnt work for me, but it might for you as it did to my friend. Good luck!

How to install Japanese language in Blackberry Curve 9320

I want to install Japanese language in Blackberry Curve 9320.
I have tried to install 9320jAllLang_PBr7.1.0_rel2494_PL9.49.0.98_A7.1.0.907_Redington__India__Limited
but still unable to install it.
Please advice.
Regards,
Vishal

Hi and Welcome to the Community!
vishalk wrote:
but still unable to install it.
Please expand on that...what exactly do you attempt and what exactly happens?
Let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Camera on blackberry curve 9320 not working

Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me. I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank.  />
he screen" wi

The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Blackberry curve 9320

I put a message on earlier which seems to have disappeared completely. I was asking my my phone when I tried to send a testd will not move down from the number line to the message line and seems to be jammed completely. Will yoiu please advise. Thank you

Hello,
Here is your other thread:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-curve-9320/m-p/2046673#nobanner
Please work there rather than create a duplicate.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How to stop your blackberry curve 9320 from rebooting on its own

Take a piece of paper and place it on top of the battery(not where its written blackberry) force it to stay still, that will keep it from switching off. Try it n see if it would help you because my phone has not even switched off once on its own since I did that, it might help u 2.

nyathi wrote:
Take a piece of paper and place it on top of the battery(not where its written blackberry) force it to stay still, that will keep it from switching off. Try it n see if it would help you because my phone has not even switched off once on its own since I did that, it might help u 2.
Hi! Thank you for your input. I personally recommend this method as well in certain occasions, but we need to remember that not all issues regarding BlackBerry Curve devices not powering up (specifically 9320's) is an issue can be rectified by this method. It can be an issue with monitor, a software, battery, faulty hardware etc., that's why we need to probe and not assume that placing a piece of paper is the snake oil for 9320 issues. Although it may help sometimes, let's not assure users that this is the solution to their problem.
I saw you across the forum posting the same message.
here http://supportforums.blackberry.com/t5/notifications/notifymoderatorpage/message-uid/3030658
and here:http://supportforums.blackberry.com/t5/notifications/notifymoderatorpage/message-uid/3030654
Again, thank your for your input. We appreciae your contributions! Cheers!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Our company provided a bunch of us with Blackberry Curve...

Our company provided a bunch of us with Blackberry Curves... my unit was the only one without video capture capabilities. Is there an app I can download to add this?

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My Blackberry Curve 9320 freezes to often :L

I recently got a Blackberry Curve 9320 which I was told was the latest model and would have the least problems. However I have been witnessing many problems with the device. It repeatably freezes when on apps like pictures when im scrolling through the images. It will freeze half way between two images and then close and will not let me back on the app until I restart it by taking the battery out. Also sometimes when I edit the volume the symbol will stay frozen on my screen until I restart it. I do not understand why it is doing this and it is annoying having to keep restarting it. Can anyone let me know why it might be doing this or anything I can do to solve it? I am trying to avoid taking it back but would appreciate advice on this. Thankyou.

Charley16 wrote:
I have 7.7MB isnt that quite a lot? What would that have to do with my freezing?
Hello Charley
No it is not ! Your device is suffering from a very low memory , you should have atleat 70 to 80 MB of free space which may allow your device to run smoothly .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

New Blackberry Curve 9320, can't activate radio data

Hi all,
I have just got a Blackberry Curve 9320 and was trying to set up my business email but couldn't and found the problem is I can't seem to activate the radio data.
I have tried a 'battery pull' and various other fixes used but nothing has worked.
Does anyone have any ideas as to why it will not activate?
Carl

Hello cfenton ,
Welcome to the Community,
First make sure that you have BIS , then please look at this article of KB how to associate a email address with
Blackberry Internet Service account. How to associate a email address with a blackberry service account
I hope it will help.
Good Luck
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Poussiere sous l'ecran de mon backberry curve 9320 / dust under the screen of my Blackberry curve 9320

bonjour,
J'ai acheté il y a 3 semaines un BLackberry curve 9320 mais il y a de la pousierre qui s'est incrustée sous l'ecran, il y en a de plus en plu et cela me gene. Mon telephone n'est pas tombé et je trouve ca anormal que de la pousiere se soit mise en desous de l'ecran sans que le telephne n'ai subit de choc.
Je cherche une solution de reparation.
Merci de votre aide
Cordialement
Chloé Halot
hello,
I bought 3 weeks ago a BlackBerry Curve 9320 but there is dust that has gottenunder in the screen, there is more and more with time and it bothers me. My phone did not fall and I find thatit is abnormal that dust gets under the screen if the telephne have not suffered from shock.
I am looking for a repair solution.
Thank you for your help
cordially
Chloé Halot

Même problème sous l'écran de mon 9320 (coté gauche, prise USB). C'est très énervant surtout qu'il n'y a pas eu de choc et qu'il y a de plus en plus de poussière qui s'accumule. Y a-t-il une solution que l'on peut faire sois même, ou peut-on faire jouer la garantie constructeur ?
Merci de votre réponse
Same problem on my 9320 Blackberry Device (left side, USB plug). It's very annoying, moreover there were no bump that could cause the problem, and there are more and more dust under the screen. Is there anything I can do ? Or can I send it to repairment ?
Thank you for answering

Blackberry Curve 9320 keypad and trackpad not working

So I have a Blackberry Curve 9320 and I accidently dropped it down the toilet. Both the water damage stickers (on my battery and on the actual phone underneath the battery) are red. So I put my phone in a bowl of rice in my airing cupboard for around a day and a half to dry it out (I also tried drying it a little with my hair dryer). Anyway, I charged it overnight and when I took the battery out then put it back in, it started up and the screen was working! Of course I was really exited, thinking it would work, only to realise the trackpad and and all keys/buttons are unresponsive. Is there anything I could try to get them to work again? Or if I took it to a phone shop would they be able to do anything? :/

HorizonWireless is no longer in business as a cellular repair facility.
You might contact any local Vodafone dealer first for repair options.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Sound issues with MacBook Pro

I am experiencing sound issues with my MacBook Pro. I am using a headset and when I am on a skype calsl I have a hard time hearing the other person, the sound is coming in and out and sounds digitized. This issue only started recently, the sound had been working fine for years before this issue.

I do not use Skype, but may be information from the below linked article helpful.
https://support.skype.com/en-us/faq/FA10992/Why-can-t-I-hear-the-other-person-in -Skype-for-Mac-OS-X
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I am having sound issues with Pottermore while using Safari 6.1. I once muted the sound and now can't unmute it even though the icon tells me it's unmated. I can hear samples of audio books in the store section. Any ideas?

I am having sound issues with the website Pottermore while using Safari 6.1. I once muted the sound and now can't unmute it even though the icon tells me it's unmuted. I can hear samples of audio books in the store section. Any ideas? I have reset Safari. Website works fine on Firefox.

I am having sound issues with the website Pottermore while using Safari 6.1. I once muted the sound and now can't unmute it even though the icon tells me it's unmuted. I can hear samples of audio books in the store section. Any ideas? I have reset Safari. Website works fine on Firefox.

Sound issue with apple tv

hi ,
I am getting sound issue with my apple tv recently. when you navigate around the apple tv menu, the sounds are there but when i try to play any video, the sound is not coming out. (Same with airplay)
The issue can be fix with restarting my apple TV. However, i want a permanent fix. it's not APPLE product at all to always restart to get the apple TV to play sound.
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Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
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Sound issues with Blackberry Curve 9320

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