Sound loss with Xillisoft

I have the 60GB iPod. Purchased the Xillisoft DVD to iPod Converter 4. I used all of the "preset" settings, only changes were "checked" the box for Audio/Video Synch. under Properties. The converter did a fine job but the iPod plays the video and after approximately one to two minutes the movie "freezes" temporarily and then all sound is lost. If I exit the movie and try to replay it, the sound returns only to do the same thing after a minute or two.
Anybody have this problem, specifically with Xillisoft?
I read in a post on this site that I have to de-mux? the video and audio(someone please explain).
I thought that Xillisoft takes care of this? Please understand that I'm not completely up to speed with this whole thing, i.e. take it easy one me.
Note: I have tried two seperate DVD's that do the same thing.

Maybe you don't have the proper audio rate or video settings. There is a great tutorial over at iLounge that gives you the proper settings that have no problems with iPod. (they use a different software but it will work if you can change settings, just change the to the recommended)
Link: http://www.ilounge.com/index.php/articles/comments/video-to-ipod-conversion-for- windows-pcs-parts-2-3/
Scroll to: "Step-by-Step Guide to Converting Videos with Videora iPod Converter"

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