Sound not recignizing my internal speakers

Hi: My parents iMac is not recignizing the internal speakers in their Mac. When we try to change the volume, it has a cirlce that is crossed out. Any help would be great
Thanks

Except for your keyboard & mouse, disconnect all devices/peripherals from your computer.
Double check the link MGW listed & make sure the following is your set up:
Change the Audio Output setting to +_44100.0 Hz_.+
Trash the com.apple.soundpref.plist document
Boot from your System Install DVD & run the repair disk/repair permission options.
After doing the above reset the SMU - http://docs.info.apple.com/article.html?artnum=301733 iMac G5: How to Reset the SMU (iMac G5, the iMac G5 (Ambient Light Sensor), and the iMac G5 (iSight)).
Say 3 Hail Marys, make an offering to Buddah, Praise Be To Allah, sacrafice your first born & last but not least, kiss your iMac (gotta cover all bases).
Good luck!

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