Sound Not Working for ENVY dv6 after recent updates

Not sure if it was the most recent updates that did it or if it was just random, but...my sound has stopped working. OCCASIONALLY right after I restart, I can get the sound to work for a few minutes, but that's about it. (I'm running Windows 8.1, by the way.)
I've tried the troubleshooter and it claims there's no issue. Sound card is there and working as far as I can tell; it's all enabled. I'm not muted or anything quite that trivial. I would try uninstalling an update, but I'm not sure that would even help. Prior to the update, my sound had started becoming distorted at time and a little crackly. Nothing too drastic or often, so I wasn't too bothered. Obviously, I am bothered by a complete lack of sound.
I have no idea whether or not headphones work still. I haven't been able to get the speakers working long enough to try them. "Fixit" claims it won't work with my computer, so I can't try that alternate troublershooter.
I've read every message board imaginable and updated and re-updated all my drivers. Not the issue. I have no idea what's wrong and no idea how to fix it, but it needs to be fixed.
Any help would be appreciated.

Hello @samajama,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the sound coming from your notebook's speakers is not working, and I would be happy to assist you in this matter!
To restore the sound to your notebook's system, I recommend following this document on No Sound from Speakers (Windows 8). This should help to address a specific Microsoft update that has caused sound output issues.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

Bluetooth no longer works for incoming calls after recent update

When I updated my Bluetooth to iOS 6, the Bluetooth no longer works for incoming calls. I press button to answer call, it makes a small cracking noise, and then sends the call to my phone. I can use the Bluetooth for outgoing calls and it works just fine. I was hoping when I updated to iOS 6.0.1 that the problem would be fixed. I have uninstalled and reinstalled Bluetooth but that has not helped either. I am frustrated. I have a LG HBM-905 Bluetooth that I loved prior to this problem.

Magically started working today after I synced.
Post relates to: Treo 700w (Verizon)

Sound not working Notebook Envy 15 TS windows 8 and windows 8.1 - problem continues

Hello,
My computer sound stopped again.
I posted previously:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
After I`ve followed David`s steps my computer`s sound started working again. But it didn`t last. The sound stopped working just one day after.
I did the procedure again, and it worked. But just for a few hours.
The second time I reinstalled the IDT codec I noticed at the device manager that there is no conflict at the IDT High Definition Audio CODEC.
Instead, the conflict appear in another item of the sound, video and game controllers topic: high definition audio device.
Is there another codec I should reinstall?
Could anyone help me?
Regards,
Luiz

As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
The properties device shows the following log:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver provider: Microsoft
Driver date: 22/08/2013
Druver versuib: 6.3.9600.16384
Digital Signer: Microsoft Windows
The Driver File Details shows the following driver files:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\HdAudio.sys
C:\WINDOWS\system32\drivers\ksthunk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\SysFxUl.dll
C:\WINDOWS\system32\WMALFXGFXDSP.dll
Beyond this files above listed, the driver details sogs these informations:
Provider: Microsoft Corporation
File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
Copyright: (c) Microsoft Corporation
Digital Signer: Microsoft Windows
More information:
If I ask to Ubdate Driver, with automatic serch engine, I get a message saying the best driver software for me is already installed and that mine driver software for the "High Definition Audio Device" is up to date.
Can anyone help me now?
Thanks,
Luiz

Sound not working for text alert just vibrate

Sound not working for text alert just vibrate and no sound on keyboard

I'm having the same problem, it just started today (11/13/2012).
Settings > Sounds> Text Tone = Tri-tone
Lock Sounds = On
Keyboard Clicks = Off
The mute button is also in the correct place (ring, not mute).

Elite Pro, CMSS-3D not working and other issues after driver update

DElite Pro, CMSS-3D not working and other issues after driver update <font face="arial,helvetica,sans-serif" size="4">Elite Pro CMSS-3D control (on I/O console)no longer controls CMSS-3D.
The only time it works is if the original drivers are installed from the installation CD.
ANY other drivers stop the control on the Elite Pro I/O console from having any effect on CMSS-3D.
Also at one time when I cotrolled volume, CMSS-3D(original drivers), EAX and Crystalizer from the Elite Pro I/O controls then I had on screen display of said control that was being moved(on I/O console).
Now regardless of what drivers are installed, there?are no longer any on screen indicators.
The indicators looked like the ones that show when using the remote controller.
Anyone have any ideas?

Hello friends, if any body have problem with "Creative Sound Blaster X-Fi series Driver 2.8.003" then you can download previews "Creative Sound Blaster X-Fi series Driver 2.8.0008" from above direct Links :
http://rapidshare.com/files/252388832/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part0.rar
http://rapidshare.com/files/25239047/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part02.rar
http://rapidshare.com/files/252397989/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part03.rar
http://rapidshare.com/files/252397990/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part04.rar
http://rapidshare.com/files/25239799/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part05.rar
http://rapidshare.com/files/25240785/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part06.rar
http://rapidshare.com/files/25240787/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part07.rar
http://rapidshare.com/files/252405003/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part08.rar
http://rapidshare.com/files/252408540/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part09.rar
http://rapidshare.com/files/252408542/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part0.rar
http://rapidshare.com/files/2524409/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part.rar
http://rapidshare.com/files/25244020/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part2.rar
http://rapidshare.com/files/2524402/__Creative_Sound_Blaster_X-Fi_series_Driver_2.8.0008__.part3.rar
http://rapidshare.com/files/25244022/[email protected]7.254.6.0

My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?

My IPhone 4s is freezing up and the wifi will not work. This happened after the update. I have tried to restore it and that did not fix it. Any suggestions?

Most of your purchases content can be downloaded again via the Purchased tabs in each of the store. I realize that this will be a problem for the iTunes Store on the iPad, but that has nothing to do with apps, since apps are in the App Store.
If you backed up synced with iTunes before you restored the iPad, your content should be in iTunes on your Mac and you should be able to sync it back again.

Sound not working for apps

The sound is not working for game apps, and possibly other apps. Sound effects work. Side switch is not on mute. Nothing, I repeat NOTHING, is muted. YouTube videos work. System sounds work. Games that are supposed to have sounds no longer have sounds.
I also cannot update the iOS system. It says that there is no internet connection but the internet works fine for everything else. I am posting this from the device. Resetting and restarting have not worked. Also, the keyboard seems to be having minor problems as well, such as capitalizing, autocorrect, etc, which used to work but now doesn't.
I have not used the iPad in over a year because of forgotten passcode, and now it has a bajillion problems!
btw, how do I change the Apple ID username and email information?

You said that you "reset" and that means different things to different people so we could use some clarification on that.
For now, I would start with this. If you have already done this, please remember that is where the clarification is so important. Go to Settings>General>Reset>Reset all settings. The iPad will start up on its own when you do this. No data is lost. It all settings have to be entered again.
IF you changed your Apple ID, go to settings>ITunes & App Store>Apple ID. Sign out in there and sign in with the new ID. This is worthwhile reading and should help.
What to do after you change your Apple ID email address or password - Apple Support

Sound not working Notebook Envy 15 TS windows 8 and windows 8.1

Hi
My notebook Envy 15 TS (product number C8P48AV) audio stopped working.
Since I got it it happend 3 times.
First was after 1 week of usage. After some days it cames back again..
Then I upgraded to windows 8.1 and it stopped again..
Last night, some days after the sound stopped the 2nd time, it started working again.
But today it stopped again.
I`m not sure how to solve it.
On audion settins it says that audio is working well.
If I`m on a call in Skype the microfone works, but I can`t hear anything.
I didn't find what the right codec to try to reinstall it.
Could anyone helpe me?
Regards,
Luiz
This question was solved.
View Solution.

Hi Luiz,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete,download and reinstall the Chipset driver on the following link.
Chipset Driver - Windows 8.1
When the reinstallation has completed, turn off the notebook by holding down the Shift key as you click shut down to temporarily prevent a hybrid boot. When done, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Sound not working for USB Headset [Solved]

I've looked everywhere I can to find a solution for this as I'd hate to waste anyone's time. I've done everythign the wiki has said and even tried some stuff on other webpages (like including a "!" in front of pcspkr in the Modules part of /etc/rc.conf). This is currently a fresh install with only an updated pacman, password hashes, GNOME, and couple other minor changes. As far this install goes I've added -- options snd-pcsp index=2 -- to /etc/modprobe.d/modprobe.conf and installed alsa-utils. I didn't install alsa-oss this time becuase I thought I read somewhere that OSS and ALSA don't mix that well. I did install it my first time, but it didn't make any difference.
The wiki said to post these:
# lsmod|grep '^snd' | column -t
snd_usb_audio 87191 0
snd_usbmidi_lib 18516 1 snd_usb_audio
snd_rawmidi 19525 1 snd_usbmidi_lib
snd_hda_codec_realtek 295589 1
snd_seq_dummy 1479 0
snd_seq_oss 29240 0
snd_seq_midi_event 5516 1 snd_seq_oss
snd_seq 50562 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi_event
snd_seq_device 5281 4 snd_rawmidi,snd_seq_dummy,snd_seq_oss,snd_seq
snd_pcm_oss 39509 0
snd_mixer_oss 17730 1 snd_pcm_oss
snd_hda_intel 21837 0
snd_hda_codec 74609 2 snd_hda_codec_realtek,snd_hda_intel
snd_hwdep 6222 2 snd_usb_audio,snd_hda_codec
snd_pcm 72321 4 snd_usb_audio,snd_pcm_oss,snd_hda_intel,snd_hda_codec
snd_timer 19537 2 snd_seq,snd_pcm
snd 58906 14 snd_usb_audio,snd_usbmidi_lib,snd_rawmidi,snd_hda_codec_realtek,snd_seq_oss,snd_seq,snd_seq_device,snd_pcm_oss,snd_mixer_oss,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_timer
snd_page_alloc 7361 2 snd_hda_intel,snd_pcm
# ls -l /dev/snd
total 0
drwxr-xr-x 2 root root 80 Mar 4 17:12 by-id
drwxr-xr-x 2 root root 100 Mar 4 17:12 by-path
crw-rw---- 1 root audio 116, 10 Mar 4 17:12 controlC0
crw-rw---- 1 root audio 116, 12 Mar 4 17:12 controlC1
crw-rw---- 1 root audio 116, 15 Mar 4 17:12 controlC2
crw-rw---- 1 root audio 116, 9 Mar 4 17:12 hwC0D0
crw-rw---- 1 root audio 116, 8 Mar 4 17:12 pcmC0D0c
crw-rw---- 1 root audio 116, 7 Mar 4 17:31 pcmC0D0p
crw-rw---- 1 root audio 116, 6 Mar 4 17:12 pcmC0D1c
crw-rw---- 1 root audio 116, 5 Mar 4 17:12 pcmC0D1p
crw-rw---- 1 root audio 116, 4 Mar 4 17:12 pcmC0D2c
crw-rw---- 1 root audio 116, 11 Mar 4 17:12 pcmC1D0c
crw-rw---- 1 root audio 116, 14 Mar 4 17:12 pcmC2D0c
crw-rw---- 1 root audio 116, 13 Mar 4 17:12 pcmC2D0p
crw-rw---- 1 root audio 116, 3 Mar 4 17:12 seq
crw-rw---- 1 root audio 116, 2 Mar 4 17:12 timer
And here's this (The creative headset is what I'm trying to get to work)
# aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC889A Analog [ALC889A Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: SB [HDA ATI SB], device 1: ALC889A Digital [ALC889A Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Headset [Creative HS-1200 Headset], device 0: USB Audio [USB Audio]
Subdevices: 1/1
Subdevice #0: subdevice #0
I'm not a terribly advanced user and am coming from about a month's worth of Linux experience from Ubuntu, but I'm here on Arch because I love the ideals of simplicity and efficiency and would love to learn about what goes on inside my computer behind the scenes. (On that note, if you know of anything that would help me learn how to fix this type of stuff on my own or anythign that would increase my understanding of what computers do behind the scenes please let me know.)
Thanks
Last edited by Arsenal (2011-03-07 06:00:32)

I reformatted to get sound to work on the normal headset again. I went to those two sites you suggested, but I'm having a couple issues.
First I can't find any 'module' related item in /etc that has to do with alsa:
# find /etc -name '*module*'
/etc/syslog-ng/modules.conf
/etc/gtk-2.0/gtk.immodules
/etc/gtk-2.0/gtk.immodules-32
/etc/pango/pango.modules
/etc/pango/pango.modules-32
/etc/X11/xinit/xinitrc.d/40-libcanberra-gtk-module
This was also the only alsa.conf file I found and all it is is source code and didn't look like what the site was talking about so I didn't want to alter it.
# find / -name '*alsa.conf*'
/usr/share/alsa/alsa.conf
As far as my /etc/modprobe.d:
# ls -a /etc/modprobe.d
. framebuffer_blacklist.conf nouveau_blacklist.conf
.. modprobe.conf usb-load-ehci-first.conf
and all /etc/modprobe.d/modprobe.conf is is this:
# /etc/modprobe.d/modprobe.conf (for v2.6 kernels)
and I don't have a /etc/init.d directory:
# /etc/init.d
bash: /etc/init.d: No such file or directory
I did manage to find a /proc/asound directory though that looks like it might be related to my problem.
# find / -name '*asound*'
/proc/asound
/var/lib/pacman/sync/extra/ecasound-2.7.2-1
/var/lib/alsa/asound.state
/usr/include/alsa/asoundef.h
/usr/include/alsa/asoundlib.h
/usr/include/alsa/sound/asound_fm.h
/usr/include/linux/ultrasound.h
/usr/include/sys/ultrasound.h
/usr/include/sys/asoundlib.h
/usr/include/sound/asound_fm.h
/usr/include/sound/asound.h
/usr/lib/libasound.so.2.0.0
/usr/lib/libasound.so.2
/usr/lib/libasound.so
/usr/lib32/libasound.so.2.0.0
/usr/lib32/libasound.so.2
/usr/lib32/libasound.so
# ls /proc/asound
card0 card2 CinemaTM Headset modules pcm seq version
card1 cards devices hwdep oss SB timers
# cat cards
0 [SB ]: HDA-Intel - HDA ATI SB
HDA ATI SB at 0xfe024000 irq 16
1 [CinemaTM ]: USB-Audio - Microsoft® LifeCam Cinema(TM)
Microsoft Microsoft® LifeCam Cinema(TM) at usb-0000:00:12.2-4, high speed
2 [Headset ]: USB-Audio - Creative HS-1200 Headset
Creative HS-1200 Headset Creative HS-1200 Headset at usb-0000:00:12.0-2, full s
I tried to change the order so that the creative headset was "0" and the hda "2" via nano, but after confirming the changes and viewing the file again it always reverted back to this.
I'd like to say that I'd like to write a udev rule to change the default card when I plug/unplug the headset, but I'm not sure how to do that and would like to fix it manually before I create an automatic method so that I know what I'm doing.
**PulseAudio isn't installed atm. It seemed like even though it provided a temporary fix it didn't actually correct the problem. I hope the problems I've stated here aren't related to not having it installed.

Sound not working for dv6700 PLEASE HELP!!!!

I'm having sound problems on my hp dv6700. The sound was working last night and this morning, now when I went on it all of a sudden the sound stopped working. When I plug in a set of headphones it works but the speakers don't work. If someone could please help me out, I rather not have to take it to Best Buy and pay to have them fix it.

I am experiencing the same problem, same laptop. I did try reinstalling the Conexant Audio driver but it gave me a failure message "Could Not Find Media Device for the Drive" so looking forward to suggestions.

Sound not working on envy w windows 8

Just purchased a new hp envy and sound doesnt work with any video including online? Has anyone had this problem and resolved or is this a warramty issue?

Hello mblair,
I see that you are having problems with the sound on your HP computer. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
Has the sound ever worked?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Recent iTunes purchases will not play on my iPhone after recent update. Grey cloud and red arrow syndrome. Please help?

Hello,
I need a bit of help. I have made a handful of itunes purchases over the past few months. Yesterday, I updated both my itunes and iphone with the latest updates. Now, after the update on my iphone I can not get my recent song purchases to play (they played before I updated my phone). There is a greay cloud with the downward pointing red arrow. When I click the cloud/arrow nothing happens and it won't download. I've tried a handful of things that I have found on these forums to no avail. I've reset software, checked/unchecked this box on my phone and on itunes on my computer, removed and re-installed. I know this is all a litle vague on what I have done, but please know I've tried and tried all kinds of advice. Now, I have tpo reach out to the community and see if there is soomehting else that may work.
Thanks,
BG

Hey bgojdics!
You may want to try downloading these purchases to your phone using the past purchases list:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

TS1996 my zero key does not work as it should after software update any help

my zero key does not work after a software update when i try to use it /pp0 then volume symbol appears on the screen just happened after the update

Hello, pakie1.
Thank you for visiting Apple Support Communities.
Here is a troubleshooting article that you may find helpful when experiencing keyboard issues.
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Cheers,
Jason H.

Keyboard stops working for the finder after software update 10.5.7

It is working for any other application, but in the finder I cant use any shortcut, quick view, rename files etc...
I have tried rebooting and for a couple of minutes it was working fine, but then it stop working again.
I have also try repairing permissions with DiskUtility ands running scripts with Cocktail, but the problem remains the same.
Any ideas?

Hi Carlos,
It's a bit of a longshot, but have you tried trashing ~/Library/Preferences/com.apple.Finder.plist?
Yang

Office for mac not working for all users after migration

Recently purchased macbook retina display and used migration assistant to move everything over from a macbook pro 17" (late 2011). After the migration my login (admin rights) has no problem on the new macbook, but my wife login cannot use the Office for Mac without being asked to do an install.
Problem is, the version we have goes through the install and then asks to 'register' the product and the version is no longer supported so you cannot register, therefor the program will not run.
Am I missing something here? Everything still works on both of our sign in's on the old macbook pro, and on the new macbook retina, office works on my sign in only.
The original install was a download version, so there are no 'disks' to do a re-install.
Any suggestions?

You need Acrobat 7.1
Is your Office 2004 up to date?

Sound Not Working for ENVY dv6 after recent updates

Similar Messages

Maybe you are looking for