Sound not working Notebook Envy 15 TS windows 8 and windows 8.1 - problem continues

Hello,
My computer sound stopped again.
I posted previously:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
After I`ve followed David`s steps my computer`s sound started working again. But it didn`t last. The sound stopped working just one day after.
I did the procedure again, and it worked. But just for a few hours.
The second time I reinstalled the IDT codec I noticed at the device manager that there is no conflict at the IDT High Definition Audio CODEC.
Instead, the conflict appear in another item of the sound, video and game controllers topic: high definition audio device.
Is there another codec I should reinstall?
Could anyone help me?
Regards,
Luiz

As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
The properties device shows the following log:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver provider: Microsoft
Driver date: 22/08/2013
Druver versuib: 6.3.9600.16384
Digital Signer: Microsoft Windows
The Driver File Details shows the following driver files:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\HdAudio.sys
C:\WINDOWS\system32\drivers\ksthunk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\SysFxUl.dll
C:\WINDOWS\system32\WMALFXGFXDSP.dll
Beyond this files above listed, the driver details sogs these informations:
Provider: Microsoft Corporation
File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
Copyright: (c) Microsoft Corporation
Digital Signer: Microsoft Windows
More information:
If I ask to Ubdate Driver, with automatic serch engine, I get a message saying the best driver software for me is already installed and that mine driver software for the "High Definition Audio Device" is up to date.
Can anyone help me now?
Thanks,
Luiz

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Sound not working Notebook Envy 15 TS windows 8 and windows 8.1

Hi
My notebook Envy 15 TS (product number C8P48AV) audio stopped working.
Since I got it it happend 3 times.
First was after 1 week of usage. After some days it cames back again..
Then I upgraded to windows 8.1 and it stopped again..
Last night, some days after the sound stopped the 2nd time, it started working again.
But today it stopped again.
I`m not sure how to solve it.
On audion settins it says that audio is working well.
If I`m on a call in Skype the microfone works, but I can`t hear anything.
I didn't find what the right codec to try to reinstall it.
Could anyone helpe me?
Regards,
Luiz
This question was solved.
View Solution.

Hi Luiz,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete,download and reinstall the Chipset driver on the following link.
Chipset Driver - Windows 8.1
When the reinstallation has completed, turn off the notebook by holding down the Shift key as you click shut down to temporarily prevent a hybrid boot. When done, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
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DP-K
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Microsoft MVP - Windows Experience

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Thank you for using Microsoft Answers forum. I suggest going to the manufacture of your sound card and download the latest drivers and install them.
MY RESPONSE:
Good suggestion. The problem is this:
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Before you tried updating drivers, did you try rebooting 1st?
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UPDATE II (from me):
My computer is behaving the same way it was before. AUDIODG.EXE taking up 80-100% of my CPU and the sound not working.
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