Sound not working Notebook Envy 15 TS windows 8 and windows 8.1

Hi
My notebook Envy 15 TS (product number C8P48AV) audio stopped working.
Since I got it it happend 3 times.
First was after 1 week of usage. After some days it cames back again..
Then I upgraded to windows 8.1 and it stopped again..
Last night, some days after the sound stopped the 2nd time, it started working again.
But today it stopped again.
I`m not sure how to solve it.
On audion settins it says that audio is working well.
If I`m on a call in Skype the microfone works, but I can`t hear anything.
I didn't find what the right codec to try to reinstall it.
Could anyone helpe me?
Regards,
Luiz
This question was solved.
View Solution.

Hi Luiz,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete,download and reinstall the Chipset driver on the following link.
Chipset Driver - Windows 8.1
When the reinstallation has completed, turn off the notebook by holding down the Shift key as you click shut down to temporarily prevent a hybrid boot. When done, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Sound not working Notebook Envy 15 TS windows 8 and windows 8.1 - problem continues

Hello,
My computer sound stopped again.
I posted previously:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
After I`ve followed David`s steps my computer`s sound started working again. But it didn`t last. The sound stopped working just one day after.
I did the procedure again, and it worked. But just for a few hours.
The second time I reinstalled the IDT codec I noticed at the device manager that there is no conflict at the IDT High Definition Audio CODEC.
Instead, the conflict appear in another item of the sound, video and game controllers topic: high definition audio device.
Is there another codec I should reinstall?
Could anyone help me?
Regards,
Luiz

As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
The properties device shows the following log:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver provider: Microsoft
Driver date: 22/08/2013
Druver versuib: 6.3.9600.16384
Digital Signer: Microsoft Windows
The Driver File Details shows the following driver files:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\HdAudio.sys
C:\WINDOWS\system32\drivers\ksthunk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\SysFxUl.dll
C:\WINDOWS\system32\WMALFXGFXDSP.dll
Beyond this files above listed, the driver details sogs these informations:
Provider: Microsoft Corporation
File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
Copyright: (c) Microsoft Corporation
Digital Signer: Microsoft Windows
More information:
If I ask to Ubdate Driver, with automatic serch engine, I get a message saying the best driver software for me is already installed and that mine driver software for the "High Definition Audio Device" is up to date.
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Just purchased a new hp envy and sound doesnt work with any video including online? Has anyone had this problem and resolved or is this a warramty issue?

Hello mblair,
I see that you are having problems with the sound on your HP computer. I would like to help with this issue but I need some information.
Can you provide the full model and product number of the computer? Here is a link that shows how to find that information.
Has the sound ever worked?
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Hello @samajama,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the sound coming from your notebook's speakers is not working, and I would be happy to assist you in this matter!
To restore the sound to your notebook's system, I recommend following this document on No Sound from Speakers (Windows 8). This should help to address a specific Microsoft update that has caused sound output issues.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Satellite L655 - Sound not working on fresh install of Windows 7 Pro x64

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My solution is here (registry editing required):
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Hi
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i have pavilion dv6 sound not working hp provide new update idt stil not working

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
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```````````````````````````````````````
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Sound not working after checking for driver updates and resetting bios

I am running a (HP Pavilion dv7-6c60us Entertainment Notebook PC)
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AUDIODG.EXE hogging 80-100% of CPU and sound not working in Vista . . .

I posted this on a Microsoft Answers Forum but none of the techs or people reading have been able to help so far. I'm dying to get to the bottom of this:
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AMD Athlon 64 3000+
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Are there any BIOS setting that need to be adjusted for my sound to start working again?
I'm very reliant on the audio processing power of my computer (I'm in the radio industry, part-time) and this is a huge drag on my productivity.
Any tips would be much appreciated.
REPLY #1:
Thank you for using Microsoft Answers forum. I suggest going to the manufacture of your sound card and download the latest drivers and install them.
MY RESPONSE:
Good suggestion. The problem is this:
I am running on-board audio. I have an MSI K8N Neo4 Platinum motherboard which runs "Realtek ALC Series AC97 Audio Driver" and there is no version for Vista. They have a version for Windows 2K/XP and one for Windows XP 64bit.
Should I use on of those and if not, then what?
UPDATE (from me):
I took a chance and found a Realtek AC'97 driver for Vista.
http://drivers.softpedia.com/progDownload/Realtek-AC-97-Audio-Codec-Driver-Vista-6183-Beta-Download-18114.html
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When the computer came back up, the sound worked. Hard to tell if this will fix it for good but it's promising. Chaotic. Unpredictable. Annoying.
REPLY #2:
Before you tried updating drivers, did you try rebooting 1st?
I'm just trying to determine if rebooting your system is what resolved the issue - thank you
UPDATE II (from me):
My computer is behaving the same way it was before. AUDIODG.EXE taking up 80-100% of my CPU and the sound not working.
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Small update: Despite my intelligence, good looks and vast experience I use Google sometimes. To my surprise this file turns out to be a Windows one. Here is someone who is much happier, and since it is some way in my line of thinking I'll quote it, but you might take my previous advice as well:
http://forums.techarena.in/windows-vista-performance/1012315.htm
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5.1 sound not working

I have a X-Fi fatalty titanium champion series sound card with logitech z5500 5. speakers running vista x64 sp. I cannot fully utilize the 5. speakers for some reason. I have updated to the latest drivers, selected 5. speakers from both windows and the creative console launcher but then i get some butchered sound from only the front left and right speakers. I know the other speakers work bc if i only use 2. then i get the sound but it lacks the entire 5. stereo effects. Please [email protected]

Re: 5. sound not working?
cedricganon wrote:
Ive tried all those options but nothing. Device manager also says it is Creative SB X-fi. whats also suspicious is that if i use the sound card built into the motherboard, i get the same problem.
When testing the speakers i only have sound from the front left and right speakers. the others are silent. thats through both the vista tester and Creative tester
If that's the case I strongly suggest you test the speaker's connections out, probably on a separate PC if possible!
Also check this [url="http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9692">FAQ[/url] out for more details on connection and settings of the Z5500 speakers when used with a desktop PC.
Message Edited by boon2 on 05--2009 09:44 PMMessage Edited by boon2 on 05--2009 09:5 [email protected]

Soundblaster X-Fi Surround sound not working!!!! HELP!!!!

9Soundblaster X-Fi Surround sound not working!!!! HELP!
!!! officially i hate creative to the what was supposed to be simple registration which in itself annoyed me to now the speakers i have been using for a longggg time for the past 4 days has been bothering me..
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I hope someone has a solution or any advice would help i've also used dri've cleaner and sweeper to clear all data from the registry etc rebooted etc etc etc still no luck....
Sort it out creative!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!

**beep** !! a response would be GREAT............
Admin Notes: I understand that you are frustrated but cursing & swearing is not allowed here. If you need help from customer support, you can contact them through email. Please abide to the rules if you want to participate in this forum.
Message Edited by KokChoy-CL on <span class='local-date'> 02-7-2009<span class='local-time'> 09:50 [email protected]

HP DV6 sound not working

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Please Help
This question was solved.
View Solution.

Uninstall the current driver for the IDT audio (if there any in the system now).
Resource:
Uninstalling Software in Windows 7
Uninstall or change a program in Windows 7
Install the latest IDT audio driver from here (ver 6.10.6395.0).
Restart the system and check the result.
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Sound not working Notebook Envy 15 TS windows 8 and windows 8.1

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