Sound not working on laptop hp pavilion dv6

My sound is not working on my HP Pavilion dv6 Laptop.  I can not get any music to play through itunes and it will not even start playing when the play button is pressed.  I have not tried any movies.  When computer restarts it does not play windows opening music.

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
 Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&​lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
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Similar Messages

  • Sound not working on laptop

    hi there,
    I use two external screen with my laptop. an LG I bought in America at home, and a AOC I bought in Scotland at the office.
    my sound works fine at home on the LG, however occasionall on the AOC I cannot hear any sound unless I use headphones. 
    if I attempt to test the sound on my laptop I get the following message "The device is being used by another application. Please close any devices that are playing audio to this device and try again".
    I do not have any other devices runnig on my laptop that I know of. I have been on several internet forums and tried several make shift solution none of which have worked perminently.
    any help is appreciated!

    Hello heAdstroMan,
    Welcome to the HP Forums!
    I understand your sound is intermittently working on one of your monitors. There has been a large amount of success with uninstalling a certain Windows Update that has been known to cause audio issues. Try this fix previously posted by @SuperMario1 :
    Uninstalling the Windows Update, then hiding it, is the only method of eliminating the issue if it caused by this update. Here is the procedure for uninstalling the update:
    Step1:
    1. Go into Control Panel, then click on “Programs and Features”.
    2. Click on “View Installed Updates”. Look for the update with the ID number KB2962407.
    3. Right-click on the update and select “Uninstall”. Restart the computer.
    Step 2: Next, here is the procedure for hiding the update:
    1. Go into Control Panel, then click on “Windows Updates”.
    2. Click on “Check for Updates”. When the process is completed, is should find important update(s) available. Clicking on the message will open a window where the important update(s) is.
    3. Right-click on the KB2962407 update and select “Hide Update”. This will prevent the update from being installed next time Windows Updates are being installed.
    Let me know if this works for you.
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • I have pavilion dv6 sound not working hp provide new update idt stil not working

    HI .
    i have pavilion dv6 sound  not working hp provide new update idt stil not working

    Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
    http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
    Go to Control Panel,Programs & Features-Uninstall IDT software and restart the laptop.Next install using the downloaded file.
    ```````````````````````````````````````
    If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
    1-remove power cord and battery
    2-press power button for 30 seconds
    3-reinstall only power cord for first startup.
    4-power on
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
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  • HP DV6 sound not working

    my sounds not working at all i i uninstalled the idt and i tried to install it again and its saying
    'the hardware detected is not supported by this idt software package
    the install will be aborted'
    Please Help
    This question was solved.
    View Solution.

    Uninstall the current driver for the IDT audio (if there any in the system now).
    Resource:
    Uninstalling Software in Windows 7
    Uninstall or change a program in Windows 7
    Install the latest IDT audio driver from here (ver 6.10.6395.0).
    Restart the system and check the result.
    ** Say thanks by clicking the "Thumb up" icon which is on the left. **
    ** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

  • Sound not working after checking for driver updates and resetting bios

    I am running a  (HP Pavilion dv7-6c60us Entertainment Notebook PC)
    I had muted the sound and did a system upgrad prompted by my HP assistant after logging on.   Now when I try to get sound nothing happens.  So I went out to the support site and checked for driver updates and none were found.  So I then went into my system bios and reset it as stated in a support for sound not working and still no sound.   HOW DO I GET MY SOUND TO WORK AGAIN?

     From your models support page Download & Save the latest Audio driver.Go into Control Panel,Programs & Features- Uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5218...
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Please help me to format my laptop hp pavilion dv6 Windows 7 Home premium 64 bit?

    Please help me to format my laptop hp pavilion dv6 Windows 7 Home premium 64 bit?

    Hi,
    There are Three main ways to restore your notebook to format your HDD and return the notebook to its 'Factory Condition' - see the document on the link below.
    Performing An HP System Recovery - Windows 7.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Why does sound not work on my Mac Air?

    Why does sound not work on my Mac Air --all setting seem okay. OSX 10.9.2 operating systyem.

    Open System Preferences > Sound > Output
    Make sure the coorect output devices is selected and the Mute button is not checked.

  • AUDIODG.EXE hogging 80-100% of CPU and sound not working in Vista . . .

    I posted this on a Microsoft Answers Forum but none of the techs or people reading have been able to help so far.  I'm dying to get to the bottom of this:
    Here is my computer:
    MSI K8N Neo4 Platinum
    AMD Athlon 64 3000+
    2GB RAM
    XFX GEFORCE 6600 GT 128MB DDR3 DUAL DVI & TV OUT (PCI-E)
    200GB WD SATA HDD
    500GB WD HDD in external enclosure via USB2
    NEC ND-3520A 16X DVD±RW Dual Layer DVD Burner
    LG CD Burner
    I've been using Vista Home Premium successfully for some time.  Recently, not too long after I did a clean wipe of my OS, my audio would stop working.  The way it would happen is that everything would work fine until I started iTunes or another audio application and when I would hit play, things would lock up.
    Upon inspection of my system resources, I'm noticing that the audio platform for Vista, via the audiodg.exe, is using close to 100% of my CPU resources, even when the computer is making no sound at all.
    I've had a Sound Blaster Live! card in my computer for some time but I was not using it; I use the Realtek AC'97 audio drivers that are on my motherboard instead.  I thought that the conflict may be the computer wanting to recognize my Sound Blaster, so I took it out of my computer but the problem seems to be worse.
    Are there any BIOS setting that need to be adjusted for my sound to start working again?
    I'm very reliant on the audio processing power of my computer (I'm in the radio industry, part-time) and this is a huge drag on my productivity.
    Any tips would be much appreciated.
    REPLY #1:
    Thank you for using Microsoft Answers forum.  I suggest going to the manufacture of your sound card and download the latest drivers and install them.
    MY RESPONSE:
    Good suggestion.  The problem is this:
    I am running on-board audio.  I have an MSI K8N Neo4 Platinum motherboard which runs "Realtek ALC Series AC97 Audio Driver" and there is no version for Vista. They have a version for Windows 2K/XP and one for Windows XP 64bit.
    Should I use on of those and if not, then what?
    UPDATE (from me):
    I took a chance and found a Realtek AC'97 driver for Vista.
    http://drivers.softpedia.com/progDownload/Realtek-AC-97-Audio-Codec-Driver-Vista-6183-Beta-Download-18114.html
    I went to install it and the install hung.  So, I closed one of the install windows and then the InstallShield app continued like it was working.  So, I hit "Restart my computer".  Well, the reboot hung too.  So, I reset the PC manually.
    When the computer came back up, the sound worked.  Hard to tell if this will fix it for good but it's promising.  Chaotic.  Unpredictable.  Annoying.
    REPLY #2:
    Before you tried updating drivers, did you try rebooting 1st?
    I'm just trying to determine if rebooting your system is what resolved the issue - thank you
    UPDATE II (from me):
    My computer is behaving the same way it was before.  AUDIODG.EXE taking up 80-100% of my CPU and the sound not working.
    Any other ideas?

    Small update: Despite my intelligence, good looks and vast experience I use Google sometimes. To my surprise this file turns out to be a Windows one. Here is someone who is much happier, and since it is some way in my line of thinking I'll quote it, but you might take my previous advice as well:
    http://forums.techarena.in/windows-vista-performance/1012315.htm
    "- Open up msconfig.exe > Manage startup programs.
    - Disable ALL Realtek entries
    - Close msconfig.exe
    - Right-click on the speaker icon > Audio devices > Speakers (properties)
    - Go to the enhancements tab
    - Check the box to disable all audio enhancements
    - Close the menu
    - Right-click on the speaker icon > Recording devices
    - Disable all your microphones (yeah..., the actual problem seems to come
    from voice inputs rendering..)
    - Close the menu
    - Restart your computer"

  • Sound not working Notebook Envy 15 TS windows 8 and windows 8.1 - problem continues

    Hello,
    My computer sound stopped again.
    I posted previously: 
    http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
    After I`ve followed David`s  steps my computer`s sound started working again. But it didn`t last. The sound stopped working just one day after.
    I did the procedure again, and it worked. But just for a few hours.
    The second time I reinstalled the IDT codec I noticed at the device manager that there is no conflict at the IDT High Definition Audio CODEC.
    Instead, the conflict appear in another item of the sound, video and game controllers topic: high definition audio device.
    Is there another codec I should reinstall?
    Could anyone help me?
    Regards,
    Luiz

    As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
    The properties device shows the following log:
    This device cannot start. (Code 10)
    {Operation Failed}
    The requested operation was unsuccessful.
    Driver provider: Microsoft
    Driver date: 22/08/2013
    Druver versuib: 6.3.9600.16384
    Digital Signer: Microsoft Windows
    The Driver File Details shows the following driver files:
    C:\WINDOWS\system32\drivers\drmk.sys
    C:\WINDOWS\system32\drivers\HdAudio.sys
    C:\WINDOWS\system32\drivers\ksthunk.sys
    C:\WINDOWS\system32\drivers\portcls.sys
    C:\WINDOWS\system32\SysFxUl.dll
    C:\WINDOWS\system32\WMALFXGFXDSP.dll
    Beyond this files above listed, the driver details sogs these informations:
    Provider: Microsoft Corporation
    File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
    Copyright: (c) Microsoft Corporation
    Digital Signer: Microsoft Windows
    More information:
    If I ask to Ubdate Driver, with automatic serch engine, I get a message saying the best driver software for me is already installed and that mine driver software for the "High Definition Audio Device" is up to date.
    Can anyone help me now?
    Thanks,
    Luiz

  • I have a problem with iphone 4s...is ringing but another sounds not working....please help me!!!

    i have a problem with iphone 4s...is ringing but another sounds not working....please help me!!!

    Hi pystyke,
    Welcome to Apple Support Communities.
    You may find these links helpful with troubleshooting the audio issue you're experiencing:
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    http://www.apple.com/support/iphone/troubleshooting/
    iPhone: Hardware troubleshooting
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  • My video recording sounds not working but other sounds are working fine, I've tried clearing the little mic thing near my earphone hole and had no success can someone please help me out?

    hhi guys
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    Had an Iphone 4 for about 3 months now. This happened to the first one I had and they ended up having to replace it at the apple store just a couple weeks ago 6/2. It happened again last night to my new one. This time i was able to correct it by going to itunes, backing up the phone to icloud, and then restoring the software. Mine did not work with voice memo, but did work with headphones plugged in, and would also work on speaker. I could hear callers but they couldn't hear me. I had purchased a new case (lifeproof case at $79.99) because it comes with plugs that cover the headphone jack, and the charging port, and is also waterproof. I heard that the root cause is due to lint, dirt, etc getting inside the headphone jack. Well, must be something else. It's a 10 days old phone, and has been in this overpriced case the whole time, and I have not used the headphones. I hope this doesn't keep happening.

  • 5.1 sound not working

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    When testing the speakers i only have sound from the front left and right speakers. the others are silent. thats through both the vista tester and Creative tester
    If that's the case I strongly suggest you test the speaker's connections out, probably on a separate PC if possible!
    Also check this [url="http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9692">FAQ[/url] out for more details on connection and settings of the Z5500 speakers when used with a desktop PC.
    Message Edited by boon2 on 05--2009 09:44 PMMessage Edited by boon2 on 05--2009 09:5 [email protected]

  • Sound not working for text alert just vibrate

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    I'm having the same problem, it just started today (11/13/2012). 
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  • I have a problem with my Iphone 5 all sounds not working

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