Sound not working properly
I have a macbook pro with retina display, late 2012 model. For the past month or two, my sound does not work properly. When I got to watch videos or tv shows, my sound stops working till I click on the time bar to skip back, or skip ahead. When I do that, the sound will start working again properly, but only for about 10 seconds. The videos though still is playing. I know it is not the sites, because I use my other retina display macbook, and it works completely fine. Any ideas, what to do?
Hello Roman223,
I was looking into the issue you are describing and think I have a way for you to isolate what is causing the issue. We have an article to do just that, named Mac OS X: How to troubleshoot a software issue found here: http://support.apple.com/kb/HT1199.
When you go to the article it has 2 links that have different steps depending on which item you click.
If the issue occurs in one application only
If the issue occurs in various applications, or in Mac OS X
If it only happens in, say iTunes for example, then you want to click the first option. If it happens no matter where you watch any video, then you will want to click the second link.
All the best,
Sterling
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Process: Adobe InDesign CC [3814]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.2.0.69 (9200)
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: Adobe InDesign CC [3814]
User ID: ***
Date/Time: 2014-01-27 11:58:37.300 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: ********************
Sleep/Wake UUID: *********************
Crashed Thread: 8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x6180002737c0: Heap corruption detected, free list canary is damaged
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8af44622 __open_nocancel + 10
1 libsystem_c.dylib 0x00007fff8fa09c9b __opendir2$INODE64 + 59
2 com.apple.CoreFoundation 0x00007fff8d160d4a _CFIterateDirectory + 74
3 com.apple.CoreFoundation 0x00007fff8d1636b3 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 627
4 com.apple.CoreFoundation 0x00007fff8d16331d CFBundleGetInfoDictionary + 141
5 com.apple.CoreFoundation 0x00007fff8d15fb5b _CFBundleCreate + 827
6 com.apple.CoreFoundation 0x00007fff8d1a3e89 _CFBundleEnsureBundleExistsForImagePath + 89
7 com.apple.CoreFoundation 0x00007fff8d24bb93 _CFBundleEnsureAllBundlesUpToDateAlreadyLocked + 67
8 com.apple.CoreFoundation 0x00007fff8d1a3bf8 CFBundleGetBundleWithIdentifier + 248
9 com.adobe.InDesign.AWS 0x000000011667d2bc 0x116676000 + 29372
10 com.adobe.InDesign.AWS 0x000000011667a577 0x116676000 + 17783
11 com.adobe.InDesign.AWS 0x000000011667a370 0x116676000 + 17264
12 com.adobe.InDesign.AWS 0x00000001166772a7 0x116676000 + 4775
13 com.adobe.InDesign.AWS 0x0000000116683fb0 0x116676000 + 57264
14 com.adobe.InDesign.AWS 0x000000011668472e 0x116676000 + 59182
15 com.adobe.InDesign.AWSUI 0x0000000116646597 0x116636000 + 66967
16 com.adobe.InDesign.AWSUI 0x0000000116645f05 0x116636000 + 65285
17 com.adobe.InDesign.AppFramework 0x000000010d6739bb 0x10d632000 + 268731
18 ObjectModelLib.dylib 0x0000000104b2fcd3 0x104b10000 + 130259
19 ObjectModelLib.dylib 0x0000000104b4306c 0x104b10000 + 209004
20 ObjectModelLib.dylib 0x0000000104b3e3fc ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 7676
21 com.adobe.InDesign 0x0000000100001c7e main + 94
22 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8af45662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9067043d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff90670152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8af44716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97874c77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff92a51c37 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff92a2238d MPWaitOnQueue + 192
4 PMRuntime.dylib 0x0000000101682be1 0x101681000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff92a2290b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8af4534a fstat$INODE64 + 10
1 IMSLib.dylib 0x0000000119a3d2dd 0x1199c0000 + 512733
2 IMSLib.dylib 0x00000001199f3616 0x1199c0000 + 210454
3 IMSLib.dylib 0x00000001199f39ef 0x1199c0000 + 211439
4 IMSLib.dylib 0x0000000119a1f3c8 0x1199c0000 + 390088
5 IMSLib.dylib 0x00000001199f328d 0x1199c0000 + 209549
6 IMSLib.dylib 0x0000000119a2ebdf 0x1199c0000 + 453599
7 IMSLib.dylib 0x00000001199f64f0 0x1199c0000 + 222448
8 IMSLib.dylib 0x00000001199f894b 0x1199c0000 + 231755
9 IMSLib.dylib 0x0000000119a3fc0e 0x1199c0000 + 523278
10 IMSLib.dylib 0x0000000119a40a0b 0x1199c0000 + 526859
11 IMSLib.dylib 0x00000001199ea34e 0x1199c0000 + 172878
12 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
13 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
14 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
15 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
16 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
17 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
18 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
19 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8af40a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8af3fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d1b0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d1af939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d1af275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff975a170b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8af44866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9787335c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8fa39bba abort + 125
3 libsystem_malloc.dylib 0x00007fff919a5bf9 nanozone_error + 486
4 libsystem_malloc.dylib 0x00007fff919a5dbb _nano_malloc_check_clear + 445
5 libsystem_malloc.dylib 0x00007fff919a46c4 nano_malloc + 35
6 libsystem_malloc.dylib 0x00007fff919a287c malloc_zone_malloc + 71
7 libsystem_malloc.dylib 0x00007fff919a3290 malloc + 42
8 libc++abi.dylib 0x00007fff90c5853e operator new(unsigned long) + 30
9 libstdc++.6.dylib 0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
10 libstdc++.6.dylib 0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
11 libstdc++.6.dylib 0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
12 libstdc++.6.dylib 0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
13 IMSLib.dylib 0x0000000119a414fb 0x1199c0000 + 529659
14 IMSLib.dylib 0x0000000119a416a2 0x1199c0000 + 530082
15 IMSLib.dylib 0x00000001199ea192 0x1199c0000 + 172434
16 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
17 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
18 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
19 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
20 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
21 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
22 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
23 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8af449aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8d1fbd43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000119dfa000 rcx: 0x0000000119df8958 rdx: 0x0000000000000000
rdi: 0x0000000000007c13 rsi: 0x0000000000000006 rbp: 0x0000000119df8980 rsp: 0x0000000119df8958
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000104bf7000 r13: 0x00006180002737c0 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x00007fff8af44866 rfl: 0x0000000000000206 cr2: 0x00000001083c9000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.2.0.69 - 9200) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10013aff7 +DV_WidgetBinLib.dylib (1) <57491245-3B90-3D4B-B4B6-4441EE325E3C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001d5000 - 0x10021aff7 +TextPanelLib.dylib (1) <4B30610F-C637-3910-A413-C40325795CAD> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100237000 - 0x100398fff +WidgetBinLib.dylib (1) <50EE77D3-591B-306F-9D62-2026938837EE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
0x10044a000 - 0x100616fff +com.adobe.owl (AdobeOwl version 5.0.24 - 5.0.24) <1C99AA07-E73F-370B-82FA-01C1C4AAF97D> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x100659000 - 0x10089dfff +com.adobe.dvacore.framework (7.0.849324 - 7.0.849324.0) <08EB97C1-03E5-3C1B-B154-C886807BC6F1> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x100964000 - 0x100df1ff7 +com.adobe.dvaui.framework (7.0.849324 - 7.0.849324.0) <25942AAC-0437-303F-9663-B17113468EBB> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x101089000 - 0x101089fff +com.adobe.InDesign.InDesignModel (9.0 - 0) <7DCCCD9E-8ECB-330B-84AF-4F090F82BBBA> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0x10108e000 - 0x10109cfff +com.adobe.boost_threads.framework (7.0.847203 - 7.0.847203.0) <A0AE19A9-2B8E-310A-8AC1-0E2E026E7A40> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x1010b2000 - 0x1010b8ff7 +com.adobe.boost_date_time.framework (7.0.847203 - 7.0.847203.0) <F30F59C3-41C0-3DB1-899A-E2491EA25263> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1010c7000 - 0x101536ff7 +PublicLib.dylib (1) <1B305F6E-A0D3-39A3-91FE-B878D638B7A7> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PublicLib.dylib
0x101681000 - 0x10168bfff +PMRuntime.dylib (1) <0164EA5E-E56E-332F-901A-5E514833C38F> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/PMRuntime.dylib
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0x115051000 - 0x115157ff7 +com.adobe.InDesign.Indexing (9.2.0.69 - 0) <CD23A88C-DBB2-3F46-91CC -
The head phone jack on my brand new iPod touch 5th generation is not working properly
The head phone jack on my brand new iPod touch 5th generation is not working properly. It has sound without the headphones in but when I plug them in it has no sound, it's low, or poppy. I had only used my apple supplied headphones once before and it worked fine. I know it's not the headphones because I tried them on my girlfriends phone and they worked fine.
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar -
My iPhone 6 ear speaker is not working properly I couldn't able to hear any thing from ear speaker to listen I had to put on loud speaker or to use hands free please help me out with this problem if some body have answer?
Hi Venkata from NZ,
If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article -
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L -
Copy Function is Not Working properly In Order Management
Hi,
Description-
When an order with remnant model is copied, it copied only the topple model line and they include items attached to the top model line. It doesn’t copy the
option class lines and the option item lines (unshipped and shipped).
Example-
Enter an order with for pd-pto-model. See order#21231.The ordered quantities and structure of the model is shown below:
pd-pto-model 5 qty
pd-std-item1 (included item) 5 qty
pd-pto-oc (option class) 5 qty
pd-std-item1 (included item with rfr checked) 5 qty
pd-std-item2 (option item with rfr checked) 5 qty
pd-std-item3 (option item) 5 qty
Booked the order and pick relased the order. While shipconfirming only shipped 5 qty of pd-std-item3 and staged the rest. On querying the sales order, the line status is seen correctly as follows:
pd-pto-model Closed
pd-std-item1 (included item) Picked
pd-pto-oc (option class) Closed
pd-std-item1 (included item with rfr checked) Picked
pd-std-item2 (option item with rfr checked) Picked
pd-std-item3 (option item) Partially Interfaced to receivables
Copied this order from the order header. The new order# is 21232.On querying the order, I see only 2 lines as follows:pd-pto-model.
Anyone can help me on this issue.
Thanks,
Chinnahaisrig wrote:
Hi ,
We are facing an issue with select() in Solaris 10. we had written a sample program to this issue.
Program name :- sel.cpp
int main()
struct timeval sleeptime;
sleeptime.tv_sec = 60;
printf("1\n");
select(0,NULL,NULL,NULL,&sleeptime);
printf("2");
return 0;
When i run this program in Solaris 9, its printing 1 and after one minute its printing 2.
When i run this program on Solaris 10, its printing 1 and 2 without waiting for 60 seconds.
When i tried to print tv_usec, its printing as 0 in solaris 9 and some garbage values in solaris 10.
I think because of that the above select function is not working properly in solaris 10.
Why the tv_usec is not taking 0 as default values in Solaris 10?
We are using our legacy code for past 20 years. So, before going to do any changes we are trying to find why this happenig like this.Hi
It sounds to me that you've been lucky for 20 years then.
Local POD variables on the stack that aren't explicitly initialized can contain any value. Here's what I see in your app with dbx
(dbx) run
Running: sel
stopped in main at line 9 in file "sel.cpp"
9 sleeptime.tv_sec = 60;
(dbx) print sleeptime
sleeptime = {
tv_sec = -4198732
tv_usec = 0
}That's on a Solaris 10 SPARC machine. If I try it on a Solaris 10 x86 box then I get
(dbx) print sleeptime
sleeptime = {
tv_sec = -830490588
tv_usec = 134510556
and I see the behaviour that you describe.
Paul -
Select() function is not working properly in solaris 10.
Hi ,
We are facing an issue with select() in Solaris 10. we had written a sample program to this issue.
Program name :- sel.cpp
int main()
struct timeval sleeptime;
sleeptime.tv_sec = 60;
printf("1\n");
select(0,NULL,NULL,NULL,&sleeptime);
printf("2");
return 0;
When i run this program in Solaris 9, its printing 1 and after one minute its printing 2.
When i run this program on Solaris 10, its printing 1 and 2 without waiting for 60 seconds.
When i tried to print tv_usec, its printing as 0 in solaris 9 and some garbage values in solaris 10.
I think because of that the above select function is not working properly in solaris 10.
Why the tv_usec is not taking 0 as default values in Solaris 10?
We are using our legacy code for past 20 years. So, before going to do any changes we are trying to find why this happenig like this.
Thanks a lot.
Regards,
Srikanth.haisrig wrote:
Hi ,
We are facing an issue with select() in Solaris 10. we had written a sample program to this issue.
Program name :- sel.cpp
int main()
struct timeval sleeptime;
sleeptime.tv_sec = 60;
printf("1\n");
select(0,NULL,NULL,NULL,&sleeptime);
printf("2");
return 0;
When i run this program in Solaris 9, its printing 1 and after one minute its printing 2.
When i run this program on Solaris 10, its printing 1 and 2 without waiting for 60 seconds.
When i tried to print tv_usec, its printing as 0 in solaris 9 and some garbage values in solaris 10.
I think because of that the above select function is not working properly in solaris 10.
Why the tv_usec is not taking 0 as default values in Solaris 10?
We are using our legacy code for past 20 years. So, before going to do any changes we are trying to find why this happenig like this.Hi
It sounds to me that you've been lucky for 20 years then.
Local POD variables on the stack that aren't explicitly initialized can contain any value. Here's what I see in your app with dbx
(dbx) run
Running: sel
stopped in main at line 9 in file "sel.cpp"
9 sleeptime.tv_sec = 60;
(dbx) print sleeptime
sleeptime = {
tv_sec = -4198732
tv_usec = 0
}That's on a Solaris 10 SPARC machine. If I try it on a Solaris 10 x86 box then I get
(dbx) print sleeptime
sleeptime = {
tv_sec = -830490588
tv_usec = 134510556
and I see the behaviour that you describe.
Paul -
Macbook Air Late 2010 model, 10.6.7, 2.13 4g ram. Trackpad is not working properly and in sometimes not at all. Need suggestions to resolve this issue? I have applied all Mac updates and still having problems with the trackpad.
The machine has a 1 year warranty, book an appointment with your local Apple Store or AASP to have it looked at.
You can try doing a SMC reset however I don't think that is the solution.
SMC RESET
• Shut down the computer.
• Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
• On the built-in keyboard, press the (left side) Shift-Control-• Option keys and the power button at the same time.
• Release all the keys and the power button at the same time.
• Press the power button to turn on the computer.
PRAM RESET
• Shut down the computer.
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
• Hold the keys down until the computer restarts and you hear the startup sound for the second time.
• Release the keys.
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