Sound on lap top

I have lost the sound on my presario cq56.  all speakers indicate output but no sound

Hi,
Try the following.
Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp50501-51000/sp50720.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek audio device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.
Let Windows fully load.  Open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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