Sound on Nano 4G turned to lowest but still audible

I was on the train commuting to work this morning.
I turned the volume to zero on my 1 day old Silver 4G Nano, to hear the Rail company's latest excuse and I couldn't hear because the sound level of my Ipod was still audible.
I noticed that when you got to less than 5 % of the volume the level doesn't go any lower.
Is this normal?
My old Ipod when turned to the lowest volume was inaudible. Why the change?

I have been searching for an alternative solution for this issue for the past few days now.
I contacted apple support and the tech that I spoke with didn’t understand what I was saying.
“When I turn the volume down all the way, I can still hear music”. All together this is what I went through with apple tech support -
Issue: Volume won’t turn all the way down
Product: Nano 4th gen 16gb - 1.0.2 PC (Up to date)
Itunes Version: 8.0.1 (Up to date)
Analysis:
- Software reset IPod – Didn’t fix issue
- Hard reset iPod – Didn’t fix issue
- Restored iPod from iTunes – Didn’t fix issue
- Backed up library
- Uninstalled / Reinstalled iTunes
- Restored library– Didn’t fix issue
- Set up product exchange
- Tested new iPod– Didn’t fix issue
Resolution: This is a feature of all the iPods with the exception of the shuffle so you know the iPod is still on. If you want the volume turned all the way down then just pause the iPod.
My thoughts – This is crap. Is this is a “known feature” why would I have spent so much time trying to resolve the issue? I was without my iPod for about a week because I had to send it back and had to wait for a new one to come in. I have spent a number of hours with support trying to fix the problem and it’s a known feature?
I don’t like having the volume so loud at the lowest possible volume that my iPod can go. Don’t get me wrong, the volume isn’t terribly loud, about 5% or so, but at night with no other noise around I would consider it to be distracting. The last support agent that I spoke with recommended purchasing an inline volume control. What?
After all that I’m just irritated. I love my iPod, I love the screen, I use my iPod every day. I don’t want to get rid of it, I’m just frustrated that the volume at “level 1” is as loud as it is.
Apple... Please, please fix this.

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