Sound problem in HP Pavillion dv9810us Notebook PC

Hi :
For last more than 8 months I am having this problem.  First  problem started with skype call.  My laptop lost its speaker and showed a red X mark next to sound icon.  I couldn't find any thing to fix the problem, so I did system recovery to factory setting.  After that my computer downloaded windows update and security updates for vista.  It upgraded my vista service pack 1 to service pack 2.  In middle of this downloading stage several times I lost sound and then again got back it and again lost.  I couldn't find any good solution.  It is so frustrating that I can't view any videos in internet explorer which is upgraded to 9 now .  I tried to watch videos in FIREFOX or Google Chrome.  But no sound after few minutes watching.  Every time I lost sound I tried to fix with microsft system restore or sound hardware restallation or total system recovery to factory setting.  Nothing solve my problem permanantly.  I contact with Microsfot vista forum, but no solutions actually fix my audio problem.   At this moment my sound icon has red X mark . 
This morning when I started my laptop it was ok with sound, I watched one news on Yahoo.  But after that the same sound problem.  In the mean time my computer downloaded vista updates automatically and installed it.  When computer restarted  my sound icon got red X mark.  I don't understand why with some windows updates take my sound off.  If I don't want to install those updates, still the sound went off when I watch videos on yahoo or Youtube.  It says Yahoo is not responding, sometimes it says internet explorer is not responding.  I followed all kind of solution that I got from microsft vista forum but nothing worked out.  I don't know how I can fix this problem.
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View Solution.

Quick and easy fix is to buy a cheap USB sound card (it resembles a flash drive).  Just do a google search and you should find one for $2 to $3.
I had the same problem where my sound disappeared and would intermittently work when I rebooted until finally it quit and rebooting wouldn't help.  It seemed to have happened after a windows update AND after having errors with the QuickTouch On Screen Display. Upon research, I discovered many people had the exact same problem with this model.  
I used Restore Manager to restore the drivers for the QTOSD and for the sound card and although I stopped getting errors for the QTOSD, it did not fix the sound.  My quick and easy resolution to my sound problem was to purchase a USB sound card online for $2.49 at Overstock dot com.  I also bought one from a local computer store, MicroCenter, that I liked better (because it had a long cord) for $10.  My sound works perfect now; HOWEVER, I just realized tonight that I NO LONGER HAVE A DIAL UP MODEM EITHER.       You should check to see if yours is still visible in Device Manager or in your dial up connections if you have one.  I suspect the problems I had also killed my modem beyond detection because it's also a Conexant HDAUDIO Soft Data Fax Modem with SmartCP (the sound card driver is also Conexant HD).  The Restore Manager won't reinstall the drivers because it doesn't see the device.  It's too expensive to repair the motherboard and I don't have to have the dial up modem so for now I will just enjoy sound and my laptop for as long as it continues to live.  
Again, just buy a cheap USB sound card (it looks similar to a flash drive) for a quick and easy fix.  I hope this helps.  Good luck.  I hope you don't have other issues resulting from this as I did..

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    Regards,
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    Hello DesertWildcat,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that you are having and issue with your HP EliteBook 8460p's audio not working. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
    I hope this helps. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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