Sound problems using face time

I'm trying to use face time with my dad, he's using an iPhone 5 and he's in Korea. When we're face timing he can hear me but I can't hear him! I have the volume turned up all the way, and the sound effect turned up all the way too! Can you please help?

Hey Emilawilliams98!
I have a couple of articles that will help you troubleshoot this FaceTime issue. First, a general article about troubleshooting FaceTime, which can be found here:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
If you feel like the issue is a general speaker issue, then you should see the information in this article:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

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