Sound problems with my apple products
I have been having sound problems with my apple products. I updated they and it went away for a little while but now my ipad has no sound and the volume controls will not show up
Hello Jamie_245,
While the article was written for the iPhone, the troubleshooting details can be useful for resolving similar issues with an iPad.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS5180
Cheers,
Allen
Similar Messages
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when connect my ipad a my rmbp 15" appears this message "iTunes could not connect to this iPhone. This device is no longer connected." and ipad is connected and disconnected all the time. but when connect the Ipad in my rmbp 13" not have a problem.
Please I need help. i hope not to have another disappointment with apple product.iTunes could not connect to this iPhone. This device is no longer connected.
iPad 2 7.1.2
iTunes 11.3 (54)
iMac 27 in 10.9.4
Follow these steps to resolve your issue for iPads
Troubleshooting time is about 30 minutes - 1 hour
Step 1
Unplug the usb 2.0 cord from the 27 in iMac and iPad 2 64 GB (or what ever version you have) Power down the iPad
Step 2
Select your HD (Hard Drive) ( I did this form my desk top)
Next select the applications folder, Next right click the iTunes icon and select show package contents, select Contents.
1. Next select info.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
2. Next select pkginfo, right click and select move to trash. (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
3. Next Select version.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
4. Remove "iTunes" from your dock
5. From the Finder, choose Go > Go to folder.
6. Type the following and then press Return: /var/db/lockdown
7. Choose View > as Icons.
8. The Finder window should display one or more files with long alphanumeric file names.
9. In the Finder, choose Edit > Select all. Then, choose File > Move to Trash. Enter an administrator password if prompted. Note: Do not delete the Lockdown folder itself.
Delete only the files contained inside the Lockdown folder.
Step 3
Follow the below steps to troubleshoot the issue.
1. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/LaunchDaemons
2. Click Go.
3. Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the Trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.) If you DO NOT HAVE file "com.apple.usbmuxd.plist~orig" I DELETED THE FOLLOWING (com.apple.usb.plist)
4. In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.) You may be presented with the following message “iTunes” can’t be modified or deleted because it’s required by OS X.) Do not worry click ok and proceed troubleshooting
5. Choose Go > Go to Folder. Enter the following location into the text field that appears: /System/Library/Extensions
6. Click Go.
7. Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
8. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/PrivateFrameworks
9. Click Go.
10. Locate the folder "MobileDevice.framework" and drag it to the Trash.
11. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/LaunchDaemons
12. Click Go.
Step 4
Goto your hard drive in the finder
1. Goto Library
2. Goto Launch Daemons
3. Throw this in the trash: com.ghughes.wifisync.root.plist and anything with the words iTunes
4. Goto Library
5. Goto Application Support
6. Throw this in the trash: Wi-Fi Sync (it's an entire folder) and anything with iTunes
Step 5
(Before restart book mark the link command and D). Restart the Mac.
Download iTunes and reinstall it. After the install, connect the 2.0 usb device to the iPad 2 while the unit is still powered off, next connect the 2.0 usb cord to iTunes, power the iPad on. iTunes will read the device and ask to trust device, select continue. Backup the iPad device to the 27 in iMac.
Step 6
Please Rate if it helped you! After that have a cold hard drink and enjoy the day -
I have an I pod touch that won't let me download purchased music and apps using I cloud. It's driving me mad
What happens when you try? Error message?
Is the iPod associated with your account?
iTunes Store: Associating a device or computer to your Apple ID -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
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How can I stop receiving email automatically from the community when they have issues with there problems regarding the apple products.
Click here for the instructions on stopping the emails.
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I just bought an Apple TV and am trying to set it up. I am connected to wireless, is having difficulties setting time and date. When I try to connect to iTunes and sharing. It keeps telling me that there is a problem with my apple ID and password. I have quadruple checked and re-entered and it won't recognise it. What do I do? Dan.
Sounds like it is more an issue of connecting to the internet. Not just the WiFi Some people have reported that performing a power cycle on their Internet router solved this.
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My Mac is very slow and applications take a long time to load, especially Safari and iTunes. Please help. I have run the Etrecheck report and these are results.
Thanks Pat
EtreCheck version: 2.1.5 (108)
Report generated 4 January 2015 14:29:26 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:32:50
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Expansion Desk 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
Problem System Launch Agents: ℹ️
[failed] com.apple.syncservices.SyncServer.plist
Launch Agents: ℹ️
[loaded] com.avast.userinit.plist [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
[loaded] com.epson.esua.launcher.plist [Support]
[running] com.epson.eventmanager.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.trusteer.rapport.rapportd.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avast.init.plist [Support]
[loaded] com.avast.uninstall.plist [Support]
[failed] com.avast.update.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.avast.home.userinit.plist [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 2.2 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
wrc [Installed]
3rd Party Preference Panes: ℹ️
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
GoToMyPC Preferences [Support]
Java [Support]
Trusteer Endpoint Protection [Support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 281.84 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 2.00 TB
Total number of backups: 78
Oldest backup: 2013-07-28 18:09:06 +0000
Last backup: 2015-01-04 14:29:38 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 281.84 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% mds
0% fontd
0% mds_stores
0% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB Safari
112 MB com.avast.daemon
94 MB com.apple.WebKit.WebContent
56 MB spindump
52 MB mds_stores
Virtual Memory Information: ℹ️
479 MB Free RAM
1.56 GB Active RAM
1.11 GB Inactive RAM
904 MB Wired RAM
5.37 GB Page-ins
75 MB Page-outs
Diagnostics Information: ℹ️
Jan 4, 2015, 01:57:18 PM Self test - passed
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.patbythesea wrote:
Can I assume that with my Mac I do not need any additional virus protection software? If I do, what should I use?
See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
I have sounds problems with iOS 7
I have sounds problems with iOS 7. I can not hear my music, all the apps have no sounds. Only when I ask Siri has sound but it's too loud and awful. I found 2 errors with I ask to Siri what things she can do in Spanish the is an error and one word or If I ask who am I? She said that I have to go to settings and indicate her who I am but I already have that configured. And I try to configure again just in case, I do the same question and she still doesn't who I am.
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/ -
Sound problems with iPhone 6 plus
I have sound problem with my iPhone 6 plus.
Some apps have sound, others no.
For exemple the app minipiano has no sound (it works fine on my ipad mini)
Does anyone has the same problem ?Hello there, .applefan.
When having performance issues with an application installed on your iOS device, the following Knowledge Base article offers up some practical steps for troubleshooting your issue:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I just purchased the movie "Overboard" in HD. The movie video plays ok, but the sound keeps going in and out.
I don't understand why this is happening. My music plays ok and I'm not having any other sound problems with my
computer. I am running Itunes on a Windows 8.1 desktop computer (Gateway).
I couldn't figure out how to re-download it or repair it.
If anyone can help, I'd appreciate it!
Thanks!Hi Larry James,
If you are having video playback issues in iTunes on your Windows machine, you may find the following articles helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
- Brenden -
"there is a problem with your apple tv ethernet networking" but I am connecting wirelessly
So basically I can happily see all my movies etc on my TV via Apple TV but they appear to play but with no image. Sound is OK! Then the ATV decides something is wrong, reboots and says "there is a problem with your apple tv ethernet networking" but I am trying to connect over wifi.
I have original ATV
Thanks in advance
DanielYou may have some software corruption or the unit may well be starting to fail.
Hold menu and down arrow for 6 secs to reboot the unit to the diagnostics/service menu from where you can reinstall the original shipping software (some have had issues updating beyond version 1.0 if that's what's on it) but first I'd try to run the diagnostics utility though it often passes this even if there are issues.
Always worth unpowering the AppleTV and letting it rest for a few minutes before restarting - this can sometimes reset thing that a powered reboot won't. -
Anybody else tired of not being able to play half the videos on the web with your Apple products - just a rant. Thanks
Constant problems: asking for password, not retrieving mail from the server,leaving things in the outbox. Then it can be fine for days. iPad and iPhone apps sometimes hang for a bit as well.
A friend just bought an iMac and has had nothing but trouble with ROGERS mail. Support guy walked us through the whole set up today and everything was fine for a while and then it just quit.
I am wondering if having an IPad, computer and phone all communicating with server at the same time causes problems. -
My password works on and with every apple product at sign in, but my apple TV2
My password works on and with every apple product at sign in, but my apple TV2
often people have problems with lowercase vs. uppercase on the type of password input that the appletv offer
if you have an ios device you can try to use that as remote for putting in your appleID password in a more nautral way for you -
Hello sorry but im having a problem with my apple id it appears that i cant download nothing i dont know why but when im going to download something example facebook it appears de app that is charging and then desapere how can i fix that?
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
-Griff W. -
I have a problem with my apple tv, I can watch my music of my mac in the TV but I cant
transmit music or video from my mac to my apple tv because not appear the logo
Apple Tv in my itunes. Somebody help me?Welcome to the Apple Community.
The Apple TV 2 doesn't show up under devices like the Apple TV 1, to send video and music to the Apple TV you need to use the Airplay Option which appears in the lower right corner of iTunes.
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