Sound shuts off during video

Hi,
I put three music videos in mp4 format on my ipod. Two of them play great (video and audio). The third one... the sound shuts off about 10 seconds into playing the video. How can I fix this? I used xilisoft dvd to ipod converter software.
Kimmi

hi Kimmi!
The third one... the sound shuts off about 10 seconds into playing the video.
first head into your "about" screen on your ipod and check to see what software version you have installed on the ipod:
Where's the iPod About screen, and what's in it?
if you've got a 1.1, try upgrading to 1.1.1. see:
Video created with third-party software plays incorrectly on iPod
love, b

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