Sound suddenly starts and stops working?

My iPhone 4S isn't making sound. My settings have not changed and I have turned my phone on and off several times. When I click the buttons on the side to adjust, the icon shows on the screen, but the dots for volume are not there. In my music, it plays, but the sound bar is grayed out, and it won't adjust at all when I click it. In some apps, like YouTube, the sound bar is gray as well, but again, I didn't make any adjustments to my phone. I haven't dropped it. It had stopped and started working multiple times. It went in and out while I was getting ready for work this morning. I got a text alert and then the next text it vibrated but made no noise. I don't get the sound when it sends a text or the noise when it locks my phone. It's like the phone suddenly mutes itself but I didn't tell I too. My music has started and stopped as I wrote this message but again, I have done nothing to the phone itself. I assumed this was a hardware glitch because all the advise I have found for this issue is to clean out the sound docks on my phone. I did that already but the issue has persisted. Turning it on and off has not made a difference. I also can't hear calls. My phone is pretty useless without sound.

Hello there, Mac990.
The following Knowledge Base article provides some great steps for resolving your issue:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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