Sound turns off when listening to misuch thtough earphones

My phone turn off the sound randomly when listening to Spotify with earphones. Have tested different volumes, but happens regardless of which volume it is. It is extremenly annoying, has anyone experienced this as well?

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Just to clarify, does this only happen when using Spotify or does it impact other applications like Walkman too?
What are your thoughts about this forum? Let us know by doing this short survey.
 - Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    Just to clarify, does this only happen when using Spotify or does it impact other applications like Walkman too?
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    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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      Pack Lot Code:          3230
      PCB Lot Code:          30db
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      ID:          0x0100
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      Revision:          0x0000
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    <Edited By Host>

    There may be a hardware cause behind the symptoms you cite, so a diagnostic
    is recommended to see which parts are weak or failed in the computer. A visit to
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    A call ahead or use their web page, to schedule an appointment, is advised.
    In the US and Canada, the Genius bar at a retail Apple Store can perform
    a diagnostic service, for no fee, even on Apple products without AppleCare.
    See links:
    Apple - Concierge
    Genius Bar - Apple Retail Store:
    http://www.apple.com/retail/geniusbar/
    List of Apple Stores, cities, countries:
    http://www.apple.com/retail/storelist/
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    •Find Locations - Sales, Service, Training, Consulting:
    https://locate.apple.com/
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    About NVRAM and PRAM
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    When it partially fails or if/when one of the connecting wires or plug fails
    you can find odd issues or partial use. The battery may charge but it
    may not be able to power the computer, and other odd effects.
    https://www.ifixit.com/Device/MacBook
    In older portable Macs, this was generally called a 'DC-in board' and as
    such, you could read about it in an iFixit repair guide for the MacBook
    model you have. These vary so the matching article is recommended to
    see if that is something you may want to try. But I would have diagnostic
    testing done and avoid additional damages from attempted DIY efforts.
    There have been a few reports of other failure on the logic board that
    contributes to a partial failure of the charging system, so about all this
    may do is troubleshoot around the failure without finding an exact cause.
    However it goes...
    Good luck & happy computing!

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