Soundblaster 2zs platinum probl

Hi I recently reinstalled the soundcard and it had problems when I click creative volume control i get the error message "The audio device supported by this application is not detected. The application will exit." I have run diagnostics and everthing fails apart from hardware detection. I have tried everything from the FAQ and still the problem pesists. Any help would be appreciated.
Thank you, Richard.

richie7,
Does Device Manager see the card as installed and working? If not, then I recommend removing the card, rebooting without it, and starting over with installing it. Make sure any onboard soundcard is disabled before reinstalling the SB card.

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  • Sound blaster Audigy 2zs platinum setup with creative inspire 5.1 digital 5

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    Dear Martin
    Thanks for your reply
    I am sorry for the problem you are facing.
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    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe:
    Original Message Follows:
    Hi
    I understand you must be busy, so no problem.
    No I do not hear EAX when in Pro-logic mode. I only hear (depending on the game in question)
    Half life two: front left-right and centre. NO rears
    Fear: Front, left, right, & centre. No rears
    Farcry Front left, right & centre. No Rears
    When I run your speaker test HISSSSS, No Rears, no front left or right
    Beats me?
    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 24 January 2006 5:44
    To: Martin
    Dear Martin
    I apologize for the delay on the answer.
    If you select Dolby Prologic mode on the decoder, are you able to listen
    the game audio, with EAX, in all of the speakers?
    Regarding to the optional bay dri've, you can purchase it from ou
    Best Regards
    (Mod Note: Name Removed)
    Original Message Follows:
    Hello
    Your email was helpful, unfortunately, not for my unit, you see I would
    have
    connected the Jack leads in by now if the inspire had Jack lead inputs
    as
    you describe
    Please don't think I am being sarcastic, but from reading the
    correspondence
    below it would seem as if your department is having difficulty
    understanding
    my problem.
    Also it would seem your department doesn't have the necessary technical
    information on your very own product, so to help with your dilemma I
    have
    taken photos of the input/outputs on the Inspire unit.
    You will clearly see the inspire has no inputs other than Coaxial and
    Optic.
    This leaves me back to my last post. I think the solution would be for
    me to
    purchase the correct processor, which would have come with the original
    sound card had I not been a little tight on the money front.
    I have attached a photo of the sound card with the processor, I would
    love
    to buy this processor but find myself unable to locate this product on
    your
    web site. Would you possibly be able to send me the correct link to this
    item so I can buy this Processor Please?
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 8 January 2006 0:3
    To: Martin
    Subject: RE: CLE -
    Dear Martin
    Thanks for your reply
    Your soundcard is Audigy 2 ZS
    Your speaker is Creative Inspire 5. Digital 5500
    You will need to have a 3:3 cable(with the color green, black, orange)
    to connect your soundcard to your speaker, to achieve the 5. effects
    with games.
    Below is the connection:
    - Connect line out jack of Audigy 2 ZS
    to 'Front' of Creative Inspire 5. Digital 5500 using the green color
    connection
    - Connect line out 2 jack of Audigy 2 ZS
    to 'Rear' of Creative Inspire 5. Digital 5500 using the black color
    connection
    - Connect line out 3 jack of Audigy 2 ZS
    to 'Center/Subwoofer' of Creative Inspire 5. Digital 5500 using the
    orange color connection
    Once you have done the correct connection, play the game DOOM3.
    Ensure you have selected either the EAX or surround option in the game
    settings.
    Does it work?
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    You have lost me. Your sound card clearly states that I can have EAX
    surround decoding from the sound card I have purchased.
    All of the games on your web site claim to give me an environmental
    effect
    that will blow my mind, hence EAX.
    All I have done wrong is NOT buying your decoder that comes with the
    sound
    card. My mistake.
    All I want to do is re-address this issue and buy the correct
    decoder/processor.
    Can you point me to the correct link on your web site so I can buy the
    correct decoder/processor?
    As for the PCM out of the above cables, this foxes me as my other
    equipment
    only use Optical cabling on my Lexicon processor and from that I have DD
    7., DTS 7. and meridian 5. lossless.
    My issue is more to do with NO EAX from the rear and centre channels
    while
    in-game.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 09:3
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM887805I6636L0KM)
    Dear Martin
    Thanks for your reply
    All commercial digital connection eg. optical or coaxial cable will only
    carry PCM stereo signal. If you want to output the signal to a surround
    5. with extra EAX environment effects, it will not be possible at all
    since it is only restricted to stereo channel signal.
    As per current industry limitations, we are bound to follow the standard
    one-signal output for all our SPDIF and Optical output jacks. This is
    something that is currently shared by all vendors for all products.
    Please note that all games are not dolby digital, even they are , it
    will require certain motherboard to encode it to dolby digital signal,
    which our soundcard does not support.
    You can only use analog connections to gain true 5. surround for
    gaming..
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Creative Labs Europe
    Original Message Follows:
    Hi Joong
    I don't fully understand your email, but I do get the gist of what
    you're
    saying and understand I need to connect the analogue cable to fully
    appreciate the sound in EAX.
    Would you be able to tell me what product I could buy from your
    catalogue
    which would marry up with the sound card I have, as I understand now
    that
    the Inspire 5. will not do the job.
    Kind regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 6 January 2006 04:00
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8875697I6636L0KM)
    Dear Martin
    Thank you for the reply.
    Computer games written with support for 3D audio do not require a Dolby
    Digital Interacti've Content Encoder (DICE) to output multichannel sound,
    with no exceptions. Sound devices that support the real time encoder
    technology from Dolby will simply receive the multichannel wave file
    output and encode it in real time to a somewhat modified Dolby Digital
    bitstream. Creative does not support the Dolby Digital Interacti've
    Content Encoder on any of its sound cards.
    The only difference between a Sound Blaster card and an audio card that
    has a real time encoder, is that you can make a one-wire, digital
    connection from your audio card to your home theater receiver and enjoy
    discrete multichannel sound from the game. However there will be a
    continuous, slight delay, known as "latency", as the encoder is creating
    and transmitting the bitstream, and of course the compression scheme
    being used is "lossy" (i.e. not bit-accurate).
    If you want to enjoy 3D audio in 3D enabled PC games in multichannel
    surround sound with a Sound Blaster card, it is recommended that you
    connect the analog outputs of the sound card directly to the analog
    inputs of the receiver. This will require 3 cables for 5. surround
    sound, one for front right and left, one for rear left and right, and
    another one for front center and subwoofer. Though it requires more
    cables than a real time encoder system, it will not have any latency
    issues. When connecting PC audio to a home theater receiver, Creative's
    latest sound cards such as Sound Blaster Audigy, Sound Blaster Audigy 2
    are likely to provide higher quality audio than any Dolby Digital real
    time encode system available for the PC today.
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Services
    Please do not use this link to submit technical queries
    Original Message Follows:
    Hi
    One particular game which has "in-game" DD is Farcry; I used this as my
    benchmark disc for DD and to push my Nvidia 7800 GTX GPU's (I have tried
    it
    on friend's machines and they get the full surround effect so I Know
    this
    version is ok. I also have ALL of the game patches & updates.
    I would like to point out that while playing Doom 3, Half Life 2,Fear,
    Colin
    McRae rally 04,FIFA 2004,Meddle of honour pacific assault, Rome, Shadow
    ops, All these games have EAX HD, which is enabled within the options
    menu
    "in-game", But I do not get ANY use out of the rear's and I might as
    well
    listen in stereo.
    No, inspire 5500 does not automatically switch while "in-game" when DD
    is present as you would expect, but does if it was a Movie, which makes
    me
    think the DD stream isn't getting to the processor.
    I originally thought I could put all this to rest if I could buy the
    control
    panel that would have come with the Sound card if I had not tried to
    save
    money, but every time I search your accessories site I get completely
    lost,
    it really isn't user friendly, the sub-menus are very time consuming and
    point you in the wrong direction because they are not categorised as Joe
    public would understand
    I downloaded your TEST Movies and creative demo player utility, ran it
    but
    still no EAX HD or DD if that were present.
    I want to put this card and Processor into my boys computer (which is
    the
    same Spec as mine and I will update to the FX series, but I am unwilling
    if
    I cannot find a logical reason why this set-up cannot work first.
    Would it have anything to do with the pins on the Digital out on the
    sound
    card plug, the one I bought and was attached to the last email? Only
    sending
    certain channels down to the processor?
    Regards
    Martin
    -----Original Message-----
    From: CLE Customer Support [[email][email protected]]mailto:[email protected][/url]]
    Sent: 5 January 2006 08:09
    To: Martin
    Subject: RE: CLE - Technical Support Request (KMM8868993I6636L0KM)
    Dear Martin
    Thanks for your reply
    Your speakers are fine as you mentioned that there is sound from all the
    speakers when you are playing movie.
    May i know what game are you playing when there are no sound from the
    rear speakers?
    Have you done the appropriate settings in the game to achieve the 5.
    sound?
    Is there any game patches that you will need to update?
    Does the Dolby Digital LED light up when you are playing the game?
    Please retain all the previous correspondence when replying to this
    email.
    Best Regards
    (Mod Note: Name Removed)
    Creative Customer Support Servic
    Original Message Follows:
    Hi
    I am sorry; I should have said the Inspire 5. was model number digital
    5500
    S/N SW330030026.
    The inspire has these connection on the back of the processor
    >From top/back of unit
    Audio Outputs
    Front
    Rear
    Centre/subwoofer
    Audio inputs
    Audio line in
    Coaxial
    Optical
    DIN
    The Din to a remotely located Subwoofer which has the speaker leads
    inputting into it. Plus power.
    Attached is the creative view of the controls menu and I have attached
    the
    invoice I was sent, it shows the lead I was told to fit.
    As I said, I can now hear DD5. while within a movie from ALL speakers
    BUT
    no sound from rears during IN GAME DD5.
    I do not use this PC for films only games.
    Regards
    Martin
    If you are having a digital connection, it is normal for only get only
    front left/right is you use the speaker test option.
    http://us.creative.com/support/kb/article.asp?l=3&sid=4858
    Speaker test only outputs from two front speakers?
    You mentioned that that you are unable to get any sound from the rear
    speakers when playing game right? May i know are you using a digital
    connection? May i know what speaker settings have been made under
    Creative Speaker settings?
    Do get back to me on the above.
    Thanks
    Original Message Follows:
    Operating System: Windows XP Professional x64 Edition
    Creative Model Number: SBO 350
    Computer Brand/Model: home made
    Processor/CPU: AMD 64
    Memory: Gig DDR 4
    BIOS Type/Revision: 5. 39
    System Board/Chipset: ASUS A8N-SLI Deluxe
    Detailed Problem Description:
    I have the above Sound card.
    I also own Inspire 5. amp/processor
    I Wanted to save money by connecting above sound
    card to amp/processor
    Connections on sound card made life very difficult
    I contacted Creative for help. you told me to buy
    an RCA to mini jack cord which also has other connections, from your
    web site, (I tried to find
    the product number for you, but your sub-menu
    system is so poor I couldn't locate the RCA/mini
    3.5 /to phono link for you) this cord connects
    directly into the digital in, on the sound card (3.5 Mini jack) to the
    coaxial input on the
    inspire 5. amp/processor.
    I have enabled ALL sp-diff settings and digital in
    setting on every program/utility/kitchen sink and all.
    I have an SP-Diff wire from DVD burner to creative
    sound card, and yes its enabled and digital only
    is selected.
    I can play a DVD and see the inspire 5.
    automatically change from Pro-logic to Dolby
    digital when it See's an AC-3 stream.
    when I try and play ANY game you say has EAX
    ,2,3,4 I cannot get any sound from my rear
    speakers (see above in Dolby Digital ALL speakers
    work correctly)
    when I enter the set-up menu within the creative
    software you supply with the sound card and select
    5. speaker, digital only, test the speakers via
    the white noise function, all i hear is left and
    right noise. no centre, no rears.
    I phoned you tech support line, the boy on the
    phone didn't have much of a clue about your
    product and I had to tell him what connections sit
    on the inspire 5. series amp/processor.
    I want to build another PC for my son, I want to
    add the FX series sound card and amp, but i am not
    willing to buy anything until i feel you have
    helped me to solve this problem first.
    please can you help, I am at the end of my tether
    with this sound card.
    kind regards
    Martin Waite
    Message Edited by Daniel-CL on 0-28-2006 :36 PM

  • Soundblaster Audigy Platinum EX + Xbox 360 = Surrou

    Hi everyone, this is my first post on the forum, so don't shoot me if i ask something obvious. Also I am sorry for my bad English, please keep in mind that I'm not a nati've speaker.
    So here comes my question:
    This is the setup I am thinking about:
    -Xbox 360 (playing a game with Dolby Digital 5. surround encoding.)
    --Connection: digital optical audio cable (Toslink)
    -Connected to: The optical input on the external module of my Soundblaster Audigy Platinum EX
    <img height="37[/img] src="http://img88.imageshack.us/img88/7660/dri'vefrontor.jpg" width="500" alt="">
    -This card is installed on a PC with an Athlon XP 3000+, 52mb ram, 60Gb harddisk,... A recent pc in other words, running Windows XP Media Center Edition.
    -[url="http://www.creative.com/products/product.asp?category=4&subcategory=25&product=4090 &nav=0">Creative InspireT6060[/url] speakerset, connected to the sound card using the analog connectors:
    <img border="0" height="73" src="http://img237.imageshack.us/img237/804/bracketpe9.jpg" width="505" alt="">
    Will I be able to hear surround sound from the xbox game trough my analog speakers this way (When the PC is turned on offcourse.), or will i get (upmixed) stereo audio, or even worse: no sound at all?
    I hope someone can answer this question,
    Greets,
    FORZA M

    That's correct in your case (connecting to the expansion bay) the soundcard will decode the DolbyDigital and send it to the analog speakers.
    For me it is veird that you want to us a whole PC to do that - energy consumption, heat, space occupied (you will need a separate monitor for PC and a big-screen TV for XBox 360).
    Another solution would be an external decoder - like a digital receiver or Creative's DDTS-00: http://www.creative.com/products/pro...6&product=9468
    Message Edited by SoNic2367 on 0-2-2006 :08 AM

  • Vista and 2ZS Platinum

    I have an Audigy 2ZS Platinum Pro card still in the box and never installed on a desktop system. Is installation of that card on Vista Home Premium fully supported? Any experiences?I am planning on getting a new desktop system and I have to choose either XP Pro or Vista but I need to know if there are any important performance differences of the card between XP and Vista.

    Well, take a look at the drivers page on Creative - for XP full-blown support of hardware functions, DVD-A... mature drivers.For Vista - it just barley?works:
    Known issues:
    Applications from the original Sound Blaster Audigy CD will not work with this download.<
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    <
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    Message Edited by SoNic2367 on 04-28-20070:28 AM

  • Audigy 2ZS Platinum Pro in Vista x64: "Skipping" (Distortion) when record

    Hi! I've just setup Vista x64 and installed the latest Drivers for my Audigy 2ZS Platinum Pro. Besides the fact that there's no software available for convenient control of the features of my soundcard (Surround Mixer, Speaker Settings, THX Console etc.), everything is fine for playback (after adjusting the bass and treble-sliders to their 0dB-Position!). But I've got a massive problem when recording audio, or when using the microphone: I can play back sound from any source without distortion, but when recording it or using the microphone for VoIP-Applications like Skype, Teamspeak or In-game communication, I get a constant "skipping" distortion like the clicking when a CD is defective and skips.
    It sounds like short disruptions which come at regular, very short intervals (approx. 0 per second or so). This effect is always present, irrespective of the load situation of the system and does not change with it. In XP32, my Audigy 2ZS still works like a charme. Furthermore, I've got a "PCI Input Device" in Device Manager with a question mark, although the Firewire-Port does work. Could this be the Gameport not beeing recognised But that's not nearly as problematic as the flaw from above... Thanks in advance for your advice!

    I'd like to also add that I have been observing this same problem for quite some time now. While I do not frequently have a need to record, that is changing now and I would rather not have to reboot to Windows XP in order to have functional recording capabilities.
    I am currently running a dual-boot configuration of Windows XP/SP2 and Windows Vista Ultimate 64-Bit/SP, with the Audigy 2 ZS Platinum soundcard, and the latest drivers available for the card as of today's date (0/7/2008).
    A clip of audio to illustrate the problem may be heard by saving and playing the MP3 file found at http://ambress.com/audigy/audio_recording_fault.mp3. The following graphic also illustrates how the sound is like a series of recorded pulses, making recording completely useless.
    I would greatly appreciate any feedback confirming this problem by Creative and what solution is available or when one is to be expected. If a solution is known by any users that perhaps I have missed in searching the forum, of course I'd be grateful for that help as well.
    Thank you,
    Daryl
    Message Edited by Ambress on 10-26-2008 11:43 PM

  • Soundblaster live platinum 5.1 sound prob

    I have Soundblaster li've platinum 5.. I have just formatted and restored all my software.
    I can not get any sound from the inputs from the front panal of my sound card.
    I am using XP. If I uninstall the software for sound card i can then get sound through an instrument plugged into the dual line in/mic socket. But as soon as i reistall the software it goes.
    I have downloaded the patch from the site, all updates for xp service packs are installed.
    I have installed the sound card then service pack and then vice versa but still nothing.
    HELP its driving me somewhat mad.
    Andy suggestions will be greatly recieved.
    cheers
    sloman

    halfnuts wrote:
    Pay special attention to the replies from Creative staff as they are the most helpful.
    I can appreciate sarcasm as much as the next person, but I think you should take a look at the announcement at the top of each board: "These forums are primarily intended for user interaction. Read more."
    sloman - it would be strange the driver stops working once you install the driver. Did you check the mixer (when the driver is installed)? You didn't mention which options are set there, but as long as this is all selected it should work. Do the headphones work on the dri've then? Can you record from the input on the back of the card?
    Cat

  • Soundblaster Live Platinum on Win 98 / SB16 enumeration hang

    I removed my Platinum card from an old computer to place in a Vaio, but they turned out to be imcompatible...so I went to replace it in the old computer. When I tried to reinstall, the plug & play of Win98 keeps getting snagged during start up while "loading SB6 enumeration". The software seems to be up and running with that one flaw...once the soundcard is placed in the PCI slot and enabled, the computer freezes.
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  • HELP soundblaster live platinum replacement installation

    hello i have recently formatted my computer forgetting that i had damaged my installation cd for my soundblaster li've platinum and im wondering where to get a replacement. i have tried drivers from creative but it still doesnt work, i have had it for 7 years, when i first had it it was on win 98 but then i went on to xp and most of the stuff went on and i updated the rest and it worked with no probs but now nothing (it had adobe reader, proddy parrot, keytar, mixer etc.). please helpthanx

    Search for badboy's installation ISO thread and you'll find a link to where he's getting the files hosted now.
    You want the Audigy /SBLi've5. cd ISO. That includes the latest stuff for the Li've including the full RemoteCenter installation. The SBLi've Unipack download from Creative has less models of the card in the inf, doesn't include the 254 patch for the Li'veDri've and the other downloads (with the exception of PlayCenter) won't install unless a previous version is already installed (they're only updates). The cd I mentioned has the whole package you need. It is an ISO image so you just burn it to a cdr with Nero, the free IMGBURN, or some other cd mastering software.
    It is also available for purchase by calling Creative.
    The original cd you lost includes Windows 2000's Li'veWare which needed to be patched for XP with a seperate download that Creative no longer offers. It may still be on driverguide.com. I think it was called SBLi'veXPUpdate.exe or something like that. There was an older version only for the 4. cards and a newer one for all the cards.
    The other stuff you mentioned was on other cd's included with the retail Platinum box. Most of that is outdated now anyway and some of it can conflict with Windows. I remember ProdyParrot would interfere when I still had a dialup connection. It would change something so I could no longer disconnect from the icon. It would be greyed out. I don't know whether the CubaseVST 4 Creative Edition works on XPSP2 or not. The new cd I mentioned will not contain these extras anyway.
    I used to enjoy that stupid parrot and Dr. Sbatso!

  • Audigy 2zs platinum

    i have downloaded the updates for my soundblaster audigy 2 zs platinum. Now i have no eax at all. I have everything else but no eax. anyone know how to fix this problem. I have been to the auto update and thats as far as it will let me go. it says i have all the updates for my soundblaster that i need. someone please help. Thank you

    Just something to check/try:
    In the Surround Mixer, is the recording device set to microphone on both systems? If it isn't, see what happens if you both change it to that.
    -Dave
    [email protected]

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