Soundblaster DVD sound is really

So I have been contacting support for a month and they tell me they can not walk me through any of their suggestion.
The problem pretty much is that the sound on my DVDs, CDs work fine, is bad, it sounds like it is not keeping up or is skipping.
The guy told me look at the bios and change the PCI leniency settings. The website also offers some other things to try such as changing the AGP aperture size or the peer concurrency or PCI 2., I do not understand any of this.
I have been repeatedly told to make sure my channels are set to DMA mode, they are.
Some background on my system:
I have a Pentium 4 processor with CPU with .80GhzIt then says, .79 GHz, 256 RAMThe computer is a Dell Dimension DIM2300I have 29. GB of free space on my hard dri've.
I have soundblaster li've 24 bit, with the 5. analogue creativ speakersI have Power DVD, but am looking to buy software. They have also told me to check the decoder settings on my software. I cannot find them on Power DVD if you know where they are I would appreciate some information on that too.
Please Help!!!

Are you editing in Proxy mode by any chance?
If you are, then unless you change to "Optimised or Original" in the dropdown menu at the top right of the Viewer, then Proxy quality is what will be exported.
Andy

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