Sounds like talking in a tunnel

We have just rolled out Lync Enterprise - and about 50 Polycom VVX 500 and 400 series phones. All the Polycom phones when using the headset sound like you are talking in a tunnel, even outside calls. This is how most people explain it. We also have a couple
of HP and Snom phones and they seem ok. Is there some type of audio setting I can change? Make more treble or something? When testing I thought maybe this was the difference between Digital and Analog, but now I am not sure. Any suggestions would be great.
Thanks,
Baze

Hi,
Please try to reset Polycom VVX 500 and 400 series phones and then configure again to test the issue.
Here is the link to reset the device:
https://technet.microsoft.com/en-us/library/gg398077(v=ocs.14).aspx
If the issue persists, please update to the latest version of firmware for Polycom VVX 500 and 400 series phones and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

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