South Africa's concerns

Question

As you know Blackberry is a huge hit in our country and people are willing to spend lots of money to get it. I've conducted a mini survey amongst the people I know who use Blackberries and I must say I am appalled at the findings, so much so that I believe RIM is deliberately bringing and selling us "factory faults" or "blackberry rejects". You may know this but Blackberries are very expensive in our country and with the amount of money we pay we expect high quality and services from RIM (non negotiable) but in turn we get abused and ignored for our concerns:
1: How can a BRAND NEW handheld randomly freeze which would require a reboot?
2: The phone's response is too slow to the point where one gives up on whatever they wanted to do on it.
3: How does a phone freeze during a reboot which requires another reboot? We don't have time for this.
4: Our track pads or track balls wear off in no time after buying it
5: Our chargers seem to have been manufactured by animals cause they break so easily its baffling
6: Not forgetting our Headsets which don't last a week
7: Sometimes the phone switches off involuntarily
8: The phones fall apart in no time
9: The battery life is atrocious
10: The screen randomly turns white with no explanation
These are some of the problems we encounter with our phones and that's enough reason to believe that we're being sold rejects for phones. It will be in your best interest to address this issue as soon as possible.

Answer 1

1 RIM does not make all the apps, some times a dev makes a mistake and the app can hang.
2 + 3 This is a computer and like all computers you have limits which can be reached. I will offer some help on this below
4 I have had a trackpad for 4 years and never had this issue. do you leave it in the sun often?
5 Yes hey are fragile and need to be used gently, my son has broken a few on his tablet which is the same type of micro USB end
6 So you lose your head set and hblame RIM for it?
7 need to dig further for the issue on that below
8 we have over 100 users and if you abuse it, it will fall apart. mest thing to do is get a case or holster for it
9 This could be from a rougue app or GPS app running all the time
10 I have seen this happen on mine if it gets real hot, once cooled off it fine after.
now for slowness and finding a rouge app
Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
A media card full of songs and pictures will take a long time to generate the thumbnails and song playlist, possibly making it slow up first use.
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
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