South Jersey Outage & Lines Down

I live in an area that was hit by the storm on 6/23 which left us without power. We are still without power. The issue is one of the trees that came down in my yard yanked the cable wire from the telephone pole going into my house so when power is restored and cable is up again, I will have nothing. I have tried reporting this 3 times now by calling customer service. The first two times it appears due to the operators having such heavy accents, they didn't understand and thought I was just calling about the known outage. The third time, today, Mary advised she would put in a ticket for a technician to review the damage so the line can be repaired. She gave me a ticket number, but I can't find anywhere to check the status and I would like to know if she actually did understand what I needed. How can I find this information? If power is restored and it still takes another week for someone to come out and reattach the line, I do not expect to be paying for the service during that time because of the outsourced customer service.

cashbethann,
I am so sorry for the delay! I have reviewed your account and see that a technician is scheduled for you. After the technician resolves the issues and your services are back up and running, reach back out to us and we will apply the credit for the services that you were unable to receive.

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