Southern California Fios Slow Speed 7/1/13

Did anybody experience very slow speeds today?My internet was down for like 1-2 hours not so long ago and extremely slow speeds..it just went back up right now... am i the only one who experienced this?Oh and is there a system status page to see the network statuses?Thanks

To answer the last question, the network status page has been gone for ages. Best way to check at this point is phone or live chat with Verizon. The reps are always willing to check for outages if you ask nicely.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Similar Messages

  • Southern California FIOS excessive hopping (BAD LAG)

    Ive called fios about this issue multiple times and they have still yet to fix anything. Is 25 hops to google normal? Is routing me across the country( sometimes multiple times back and fourth) efficient? This issue is killing my online gaming. Verizon advertises that fios is the best for online gaming but with all these inefficient routers i don't see how it can be.  115ms ping times to google is bad on its own so you can imagine how bad it is on xbox live. Its basically unplayable. Here is a video of someone else having the same issue so i KNOW i am not the only one. I feel like because most people probably dont game a whole lot this issue isn't at the top of verizons to-do list but its getting annoying. Could a mod or someone please put me in touch with a person who will fix this issue. I have about 40 traceroute logs that are over 20 hops!! to sites like google, espn, yahoo.  Almost everytime the route is different depending on the time of day. If you are reading this and are having lag issues i suggest you download a traceroute program and post your results to this thread because calling their tech support and talking to some guy in India for an hour will get you nowhere. PLEASE HELP!!
    DARN

    That video has got to be one of the worst "analysis" of a problem I think I've ever seen.   No ... I take that back ... some of the other posts which come up as "related" are far worse and in some cases even laughable.  But, let's try to take a look at what he's showing on his screen and complaining about.  
    First, router hops does not necessarily equal latency.   While the first 7 or 8 hops in his diagram are Verizon local and Alter.net (also Verizon) hops, look at the latency thru all those hops ... less than 20ms.   That's pretty darn good and not atypical in today's networking.   Many of today's layer 3 switch routers do the packet handling at the port/card level and can very quickly move traffic without introducing much if any noticable latency. 
    What happens next?  Well, it dumps into Level3 -- which is a different provider and from there the routing traffic takes  to the final destination is NOT within Verizon's control.    A full 2/3's of the transit of this session happens on Non-Verizon networks.   Now, perhaps Verizon could add some more peering points in their network, but at the end of the day, internet routing is a funny thing where you're dependent on the route information coming into your network when calculating least cost (network speedwise) paths.   This could be a condemnation of the overall infrastructure of backbone internet providers in California -- but it's hardly one based solely on the video posted  which points at Verizon.
    The guy goes on to complain about 100ms+ latency and the screen shot clearly shows 70ms or less all of it picked up from other carriers networks.  A little truth in advertising if you're going to make a rant is probably appropriate.  With that said, I hit 12 hops to the same site and I get low 20ms RTT's, so that is substantially different (the server in question being Google's public DNS -- which is probably AnyCast, so there is no certainty that I ended up on the same server this individual did).  A 60-70ms RTT for coast to coast traffic, for instance, is a physics-based reality (that silly little "speed of light" thing).  Interestingly enough, I've seen poor performance to Xbox live and when I ran some analysis, the latency was all coming from the last two to three hops -- capacity issues close to the Xbox-live could, not the local or intermediate networks.
    Now, I don't know your professional background as it relates to carrier class wide-area networking, so maybe you have some other pertinent information which you can add to what you provided so far, but at a minimum, why don't you post some of the traceroutes you made and let folks here take a look? Worst case you'll not resolve the issue, but you'll get some confirmation of your speculation that you're indeed barking up the right tree.

  • NJ FIOS Very slow speeds

     I just recently got FIOS and everything has been good until tonight.
    It seems after about 7pm my speeds have been dropped dramtically from 25/5 too 1/5
    My computer is not the issue
    I have already tried rebooting the modem multiple times
    The slow speed seems to come on at random times and then fix itself
    Could this be since FIOS just moved into my area and they are working on something around here?

    It could be a problem with your connection if speeds fall past 7PM. Are you testing from a Wireless connection by chance? Know of any neighbors suddenly seeing issues?
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Slow speeds, can I have some advice...

    Firstly, I have the Westell 9100EM15 router from verizon and I live in the tampa area.   Please let me know if getting a different one could make a difference.  It's like 2+ years old. 
    Anyway, I'm getting slow speeds considering I have the 35/35 plan.  Youtube videos buffer slowly, and I only get around 3mps for torrents.  Can someone explain why Youtube videos won't basically load instantly?  Why don't I at least get 20mps on torrents?  Note, that I'm using a wireless adapter for my main computer, not wired, which obviously probably makes a difference, but when I used wired, I NEVER got past 3mps when I had 25/10.  I cannot used wired anymore anyway since lightning killed my ethernet port.  I will buy a pci port if have to, however.
    I did buy and hook up a linksys e12000, but the speeds were slower than the stock router.  I had to return it.  Common, I just don't understand.  It's wireless N.  My 6+ year old linksys wireless G router that I used to bypass the verizon router was faster.  At the moment, I'm using the verizon router, which for some reason just started to be faster than the linksys G.
    I'm thinking of buying a Medialink Wireless N Router.  It's the number 1 on amazon, but I'm not sure if it'll help.  Maybe  dual band?  I don't know what to do.  Does anyone have any advice?

    Like many others like you, I don't believe there is a fix at your end. At one time Verizon use to say your speed never changed because you have a dedicated line and not sharing a line like Comcast so when your neighbors got on your speed won't change but that isn't part of their ad anymore because we are all attached to a hub and the more people that are on it, the slower our speed will be. Also, there are millions who stream Netflix and Blockbuster over the Verizon lines and the hubs are unable to take that so we in return get slow speed. There is nnot a lot anyone can do about it. I was told it was at my end but with 5 computers(only one on at a time) I did a test and got another router and hooked it up to one of my other computers and tried the speed test thing but it was just as slow. So, when you are tols it is at your end, forget it, it is not. I am suppose to get 10Mbps but between 6pm and 1:00am I am lucky to get 1Mbps. Verizon just needs to add more hubs and the problem is solved. We can't get FIOS in our area but as I can see, it too slows down during certain hours. The only other explaination is at certain times we get capped so the hub does not burn out. I have learned to live around it but most people depend on that speed and should not have to go so slow when the speed is very much needed. There is no solution yet but I am sure Verizon gets enough complaints and will soon fix the problem. Hang in there, they will have to upgrade and I am sure they are doing that now before they lose their customer. But don't let some out source tell you it is at your end, because it isn't.

  • Frustration...Fios WiFi Speed

    I am very very unplease and frustrated with the fios wifi speed i've been getting in my home. I have a 15/5 plan, but literally i have not gotten the speed that it was promised ever since I signed up for more than a year ago. The speed can barely go up to 3/2 most of the time even though I was sitting 5 feet away from the router (Actiontec...I believed). 
    Any advise to improve this would be helpful...or I am at the end of the road in engaging with verizon fios service.
    Thanks,
    Steven

    StevenY wrote:
    I am very very unplease and frustrated with the fios wifi speed i've been getting in my home. I have a 15/5 plan, but literally i have not gotten the speed that it was promised ever since I signed up for more than a year ago. The speed can barely go up to 3/2 most of the time even though I was sitting 5 feet away from the router (Actiontec...I believed). 
    Any advise to improve this would be helpful...or I am at the end of the road in engaging with verizon fios service.
    Thanks,
    Steven
    Are you getting the speeds on wired? If so then you are getting what you are paying for. Wireless speeds will vary due to a lot of reasons. Refer to this thread or many of the others posted within the forums.
    http://forums.verizon.com/t5/FiOS-Internet/How-fast-slow-is-FIOS-wifi-speed-supposed-to-be/td-p/7111...

  • Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

    Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
    The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple. 
    The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up.  Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power.  2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768.  Wow. W-O-W and will be using whatever I get with Apollo Quad. 
    Peace to all and hope someone can point us in THE RIGHT DIRECTION.  THANK YOU

    Thanks for your reply via email/msg. He wrote:
    If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
    Xeon 4 core - E5.1620v2
    Xeon 6 core - E5.1650v2
    Xeon 8 core - E5.1680v2
    Xeon 12 core - E5.2697v2
    I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
    My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
    I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT?  I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
    SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro      was announced Last year, barely made the December mark, then pushed to January, then February and now April.
    Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
    PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

  • Slow speeds. Apparently I don't have a bt broadban...

    After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
    All I've got back so far is:
    "Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
    If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
    Thank you for allowing us to be of service to you. " ....and....
    "This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
    Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
    So I submitted the form. A couple of days later I got an email back with the above included in it.
    1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
    2. No mention of what these missing "details" are. (On purpose?)
    So I replied and being a little annoyed at their poor response,  which just sounds like "yep dealt with that call within the response time target I got to make". 
    I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
    So some more days have now passed and guess what. I get an email with the exact same text!!
    I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
    I wait in baited breath.
    OMG I haven't even got onto the problem of the slow speed issue yet!
    I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account? 
    It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
    If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
    PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
    I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
    I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
    Solved!
    Go to Solution.

    if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.  
    can you try quiet line test  dial 17070 option 2  should be quiet nohiss/crackle and best with corded phone   if cordless then dull hum normal
    can you enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow speeds, almost dead, can't figure out what's ...

    Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
    When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
    I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
    In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
    At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible. 
    Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Slow speed/high SNR margin after upgrade to ADSL2+...

    I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
    I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
    There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
    During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
    There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
    I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
    With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
    Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
    I am presently connected in 2+ mode and stats are:
    SNR margin (dB):
    12.8 
    5.4 
    Attenuation (dB):
    34.0 
    12.0 
    Output power (dBm):
    0.0 
    12.8 
    Attainable rate (Kbps):
    8984 
    1144 
    Rate (Kbps):
    6495 
    1144 
    I have just run the BT Speed Test and the results are:
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    5282 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 5282 Kbps
     For your connection, the acceptable range of speeds is 2000-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
     IP Profile for your line is - 5730 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    938 Kbps
    0 Kbps
    1144 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 938 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1144 Kbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

    once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    you do not need to contact the helpline
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • SLOW SPEEDS YET AGAIN IN SHETLAND

    Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
    Latest BT speedtest results
    Test1 comprises of Best Effort Test: -provides background information.
        Download  Speed
        626 Kbps
    0 Kbps    2000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 626 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 2000 Kbps
    Heres my router stats:
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    11 days, 23:23:39
    Downstream
    2,592 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.1
    Latency type
    Interleaved
    Noise margin (Down/Up)
    7.6 dB / 17.0 dB
    Line attenuation (Down/Up)
    57.0 dB / 29.0 dB
    Output power (Down/Up)
    18.2 dBm / 12.3 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    10692092 / 131
    CRC Errors (Down/Up)
    6075 / N/A
    HEC Errors (Down/Up)
    N/A / 91
    Error Seconds (Local)
    3882

    Hi Shetlander,
    I am sorry that you are having problems again.  I have just sent you an email. 
    Drop me a reply when you get a chance.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • I can no longer burn CDs  - "may be incompatible with this disc burner, try slower speed, try another make of disc"  Still doesn't work

    I can no longer burn CDs  - "may be incompatible with this disc burner, try a slower speed, try another make of disc"  Tried that, still doesn't work.

    Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media).  Try burning a test CD outside of iTunes.  If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
    List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
    Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring

  • Extremely slow speeds on Windows Computers with 5th Generation AirPort Extreme

    I just got a new refurbished AirPort Extreme 5th generation. Everything works great for all of my OS X devices and iOS Devices. I am getting my ISPs speeds when doing tests. The issue is when I am using Windows devices. My roommate has a desktop and a netbook and both are getting extremely slow speeds. Speeds like .07Mbps down. Does anyone have any idea what the issue might be?

    You have no large file?? Really.. in the whole computer there is not a windows update file.. a backup file... a movie download file.. nothing.. ??
    Anyway that is irrelevant.. the issue is wireless.
    Download the latest drivers from the wireless manufacturer.
    You will need to find out what wireless card is used and locate the correct download for that model.
    On the Airport it is well worth doing the following tests.
    1. Change the name to SMB standard.. short no spaces pure alphanumeric.
    So if your wireless name is Fred Blog's Airport Extreme wireless
    Plesae change it to AEwifi
    2. Take off all security for a test.
    3. Set channels.. I am guessing the computers are only using 2.4ghz, so set 11,6, 1 in that order.
    No improvement.. just put the security back to WPA2 Personal with pure alphanumeric password..
    Try and test new drivers and use no firewalls on the computer.. ensure that the computer is correctly set for home network.
    Beyond that it is just incompatible.

  • Broadband slow speed,ongoing since end of april

    Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
    I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
    i am a 2 min walk from the exchange,
    if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
    I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
    i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

    Hi Efcpaul
    I can take a look at this for you.
    Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
    Cheers
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • My MacBook Pro is running slowly. I run Mountain Lion on it.  I received the following report from Etrecheck.  Can someone help me decipher it and provide me with steps to fix the slow speed?

    My MacBook Pro is running slowly. I run Mountain Lion on it.  I received the following report from Etrecheck.  Can someone help me decipher it and provide me with steps to fix the slow speed?
    Problem description:
    slow computer
    EtreCheck version: 2.0.11 (98)
    Report generated November 15, 2014 2:57:16 PM EST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro9,1
      1 2.3 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 4000 - VRAM: 384 MB
      NVIDIA GeForce GT 650M - VRAM: 512 MB
      Color LCD 1440 x 900
    System Software: ℹ️
      OS X 10.8.5 (12F45) - Uptime: 6 days 7:45:47
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      disk0s1 (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (25.67 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
      Apple Inc. Apple Internal Keyboard / Trackpad
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Rowmote Helper.app
      [loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.0 - SDK 10.8) Support
      /System/Library/Extensions
      [not loaded] com.smarttech.iokit.SMARTBoard (11) Support
      [not loaded] com.tectona.driver.PL2303 (1.3.0) Support
      [loaded] com.webroot.driver.WebrootSecureAnywhere (54 - SDK 10.7) Support
    Problem System Launch Agents: ℹ️
      [failed] com.apple.accountsd.plist
      [failed] com.apple.AirPlayUIAgent.plist
      [failed] com.apple.coreservices.appleid.authentication.plist
      [failed] com.apple.lookupd.plist
      [failed] com.apple.printtool.agent.plist
      [failed] com.apple.scopedbookmarkagent.xpc.plist
    Problem System Launch Daemons: ℹ️
      [failed] com.apple.coresymbolicationd.plist
      [failed] com.apple.wdhelper.plist
    Launch Agents: ℹ️
      [loaded] com.oracle.java.Java-Updater.plist Support
      [running] com.smarttech.boardservice.plist Support
      [running] com.smarttech.floatingtools.plist Support
      [running] com.smarttech.ink.plist Support
      [running] com.smarttech.SBWDKService.plist Support
      [running] com.smarttech.smartnotification.plist Support
      [running] com.smarttech.systemtrayicon.plist Support
      [running] com.webroot.WRMacApp.plist Support
      [running] com.webroot.WRMacBackNSync.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [running] com.regularrateandrhythm.rowmotehelperaide.plist Support
      [running] com.webroot.security.mac.plist Support
      [running] com.webroot.webfilter.mac.plist Support
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist Support
      [running] com.spotify.webhelper.plist Support
    User Login Items: ℹ️
      Garmin Express Service UNKNOWN (missing value)
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application (/Applications/Dropbox.app)
      Spotify Application (/Applications/Spotify.app)
      Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
      Rowmote Helper Application (/Applications/Rowmote Helper.app)
    Internet Plug-ins: ℹ️
      Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 Support
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      npwebroot: Version: 2.0.15 Support
      AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.1
      SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
      Unity Web Player: Version: UnityPlayer version 4.5.1f3 - SDK 10.6 Support
      Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 51 Check version
    Safari Extensions: ℹ️
      Password Manager
      webfilter
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Java  Support
      SMART Board  Support
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          3% WindowServer
          2% iPhoto
          2% mds
          2% mdworker
          1% Google Chrome
    Top Processes by Memory: ℹ️
      382 MB Mail
      275 MB WebProcess
      107 MB Google Chrome
      103 MB WindowServer
      99 MB Google Chrome Helper
    Virtual Memory Information: ℹ️
      270 MB Free RAM
      1.50 GB Active RAM
      1.30 GB Inactive RAM
      1.22 GB Wired RAM
      20.97 GB Page-ins
      8.64 GB Page-outs

    Hi Linc
    I hope this is what you were after.  Looking forward to hearing your feedback.
    Thanks, Susanna.
    11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: FontHelper:  message received. (<dictionary: 0x7fbb9b606ce0> { count = 2, contents =
      "query" => <string: 0x7fbb9b605720> { length = 109, contents = "com_apple_ats_name_postscript == "Roboto-Regular" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
      "restricted" => <bool: 0x7fff7912f320>: true
    11/16/14 12:36:02.738 PM com.apple.XType.FontHelper[91728]: AutoActivation:  scopes (
        "/Library/Application Support/Apple/Fonts"
    11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: FontHelper:  message received. (<dictionary: 0x7fbb9a41d950> { count = 2, contents =
      "query" => <string: 0x7fbb9a41d2e0> { length = 108, contents = "com_apple_ats_name_postscript == "Roboto-Medium" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
      "restricted" => <bool: 0x7fff7912f320>: true
    11/16/14 12:36:02.878 PM com.apple.XType.FontHelper[91728]: AutoActivation:  scopes (
        "/Library/Application Support/Apple/Fonts"
    11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: FontHelper:  message received. (<dictionary: 0x7fbb9b102580> { count = 2, contents =
      "query" => <string: 0x7fbb9b100580> { length = 107, contents = "com_apple_ats_name_postscript == "Roboto-Light" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
      "restricted" => <bool: 0x7fff7912f320>: true
    11/16/14 12:36:02.889 PM com.apple.XType.FontHelper[91728]: AutoActivation:  scopes (
        "/Library/Application Support/Apple/Fonts"
    11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: FontHelper:  message received. (<dictionary: 0x7fbb9a41d1d0> { count = 2, contents =
      "query" => <string: 0x7fbb9a41d2e0> { length = 106, contents = "com_apple_ats_name_postscript == "Roboto-Bold" && kMDItemContentTypeTree != com.adobe.postscript-lwfn-font" }
      "restricted" => <bool: 0x7fff7912f320>: true
    11/16/14 12:36:02.898 PM com.apple.XType.FontHelper[91728]: AutoActivation:  scopes (
        "/Library/Application Support/Apple/Fonts"
    11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91723 [cfprefsd]
    11/16/14 12:36:03.784 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91721]) Exited: Killed: 9
    11/16/14 12:36:03.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91721 [SleepServicesD]
    11/16/14 12:36:08.471 PM com.apple.launchd.peruser.501[159]: (com.apple.tccd[91730]) Exited: Killed: 9
    11/16/14 12:36:08.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91730 [tccd]
    11/16/14 12:36:09.592 PM com.apple.launchd[1]: (com.apple.xpcd.F5010000-0000-0000-0000-000000000000[91727]) Exited: Killed: 9
    11/16/14 12:36:09.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91727 [xpcd]
    11/16/14 12:36:13.129 PM com.apple.launchd[1]: (com.apple.XType.FontHelper[91728]) Exited: Killed: 9
    11/16/14 12:36:13.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91728 [XType.FontHelper]
    11/16/14 12:36:14.996 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91739]) Exited: Killed: 9
    11/16/14 12:36:14.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91739 [SleepServicesD]
    11/16/14 12:36:20.120 PM com.apple.launchd[1]: (com.apple.cfprefsd.xpc.daemon[76618]) Exited: Killed: 9
    11/16/14 12:36:20.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76618 [cfprefsd]
    11/16/14 12:36:23.433 PM com.apple.launchd.peruser.501[159]: (com.apple.cfprefsd.xpc.agent[76616]) Exited: Killed: 9
    11/16/14 12:36:23.000 PM kernel[0]: memorystatus_thread: idle exiting pid 76616 [cfprefsd]
    11/16/14 12:36:26.261 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91752]) Exited: Killed: 9
    11/16/14 12:36:26.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91752 [SleepServicesD]
    11/16/14 12:36:37.691 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91764]) Exited: Killed: 9
    11/16/14 12:36:38.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91764 [SleepServicesD]
    11/16/14 12:36:48.938 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91777]) Exited: Killed: 9
    11/16/14 12:36:49.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91777 [SleepServicesD]
    11/16/14 12:37:01.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91788 [SleepServicesD]
    11/16/14 12:37:00.821 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91788]) Exited: Killed: 9
    11/16/14 12:37:04.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91706 [distnoted]
    11/16/14 12:37:15.656 PM com.apple.launchd[1]: (com.apple.sleepservicesd[91795]) Exited: Killed: 9
    11/16/14 12:37:15.000 PM kernel[0]: memorystatus_thread: idle exiting pid 91795 [SleepServicesD]
    11/16/14 12:37:27.016 PM ReportCrash[91819]: Failed to create CSSymbolicatorRef for Webroot SecureAnywhere[264]
    11/16/14 12:37:27.125 PM ReportCrash[91819]: Failed to create dSYM-less CSSymbolicatorRef for Webroot SecureAnywhere[264]
    11/16/14 12:37:27.487 PM com.apple.launchd.peruser.501[159]: (com.webroot.WRMacApp[264]) Job appears to have crashed: Segmentation fault: 11
    11/16/14 12:37:30.336 PM com.apple.launchd[1]: (WSDaemon[61]) Exited abnormally: Broken pipe: 13
    11/16/14 12:37:34.295 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
    11/16/14 12:37:34.594 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.30 seconds (server forcibly re-enabled them after 1.00 seconds)
    11/16/14 12:37:37.648 PM ReportCrash[91819]: Saved crash report for Webroot SecureAnywhere[264] version 8.0.7.78 (8.0.7.78) to /Users/landerson/Library/Logs/DiagnosticReports/Webroot SecureAnywhere_2014-11-16-123737_lukes-MacBook-Pro.crash
    11/16/14 12:37:42.660 PM WindowServer[79]: CGXDisableUpdate: UI updates were forcibly disabled by application "iPhoto" for over 1.00 seconds. Server has re-enabled them.
    11/16/14 12:37:43.632 PM WindowServer[79]: reenable_update_for_connection: UI updates were finally reenabled by application "iPhoto" after 1.97 seconds (server forcibly re-enabled them after 1.00 seconds)
    11/16/14 12:37:50.783 PM WSDaemon[91822]: CGSRegisterConnectionNotifyProc called with invalid connection
    11/16/14 12:38:09.909 PM Problem Reporter[91853]: launch_msg returned m

  • MacBook Pro(Early 2011) extremely slow speed on Yosemite(10.10.2)

    Hi All,
    I installed and then reinstalled a fresh Yosemite But now i am experiencing issues like very slow speed of the OS & fan continuously ON. Mavericks was working fine.
    this is my ertecheck report
    EtreCheck version: 2.1.8 (121)
    Report generated 1 April 2015 12:03:11 am IST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.7 GHz Intel Core i7 CPU: 2-core
        10 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Replace Soon - Cycle count 1329
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 512 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 4:1:57
    Disk Information: ℹ️
        Hitachi HTS545050B9A302 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            MacHDD_2 (disk0s4) /Volumes/MacHDD_2 : 349.63 GB (118.65 GB free)
            MacHDD_1 (disk1) / : 149.11 GB (104.40 GB free)
                Core Storage: disk0s2 149.48 GB Online
        MATSHITADVD-R   UJ-898
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Daemons: ℹ️
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Google Chrome    Application Hidden (/Applications/Google Chrome.app)
    Internet Plug-ins: ℹ️
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    3rd Party Preference Panes: ℹ️
        None
    Time Machine: ℹ️
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            MacHDD_1: Disk size: 149.11 GB Disk used: 44.71 GB
        Destinations:
            MacHDD_2 [Local]
            Total size: 349.63 GB
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Adequate
                Backup size 349.63 GB > (Disk used 44.71 GB X 3)
    Top Processes by CPU: ℹ️
            26%    Microsoft Outlook
            12%    coreaudiod
             6%    Google Chrome
             3%    WindowServer
             1%    launchservicesd
    Top Processes by Memory: ℹ️
        215 MB    mds_stores
        193 MB    Google Chrome
        183 MB    Google Chrome Helper
        129 MB    iTunes
        107 MB    Microsoft Outlook
    Virtual Memory Information: ℹ️
        5.04 GB    Free RAM
        3.41 GB    Active RAM
        698 MB    Inactive RAM
        1.59 GB    Wired RAM
        4.71 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 31, 2015, 07:59:25 PM    Self test - passed

    Try these in order testing your system after each to see if it's back to normal:
    1. a. Resetting your Mac's PRAM and NVRAM
        b. Intel-based Macs: Resetting the System Management Controller (SMC)
    2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
    4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.
    5. Reinstall Yosemite from Scratch:
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

Maybe you are looking for