SP-9 to SP-12

Hi
I want to upgrade my XI from SP-9 to SP-12. Could you experts help me how can I do it.
I am using :
Window Server 2003 Enterprise Edition
Data base : Oracle
Plz let me know what packages i have to download?

You can download the Service packs here
http://service.sap.com/swdc
Some patches r listed here for SP 18
XI SP Upgrade
Regards,
Prateek

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